Lyons Davidson Solicitors Reviews 

2,568
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and courteous demeanor, making interactions pleasant and informative. Many people highlight the excellent customer service, noting that representatives are responsive, provide clear explanations, and keep them informed throughout the process. The service provided is often described as efficient and supportive, with consumers appreciating the guidance and successful outcomes in their claims. However, some people mentioned issues with slow progress and poor communication, experiencing delays in their cases and difficulties getting timely responses. A few other people also felt that the company did not listen to their concerns or provide adequate support, leading to frustration and a lack of trust.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers feeling assured and supported... See more

Claim

Customers consistently note ambiguous experiences with claim processes, with many expressing dissatisfaction... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting positive experiences, citing... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting smooth processes and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tyrell Blake provided an excellent service. He replied promptly to my emails, and followed up any queries, always keeping me in the loop with what was going on. He was courteous and friendly in his a... See more

Company replied

Rated 5 out of 5 stars

I rang following receipt of a letter from you requesting I call you back. I spoke to Bethany chandler. She was helpful, explained the status of the claim proceedings clearly and advised that she would... See more

Company replied

Rated 5 out of 5 stars

I had contact with Bethany Chandler on two occasions, both by email and phone on each occasion. Beth was extremely helpful in dealing with my specific issues but was also very willing to expl... See more

Company replied

Rated 5 out of 5 stars

At every stage I was kept informed in a friendly and helpful manner. This was my first experience of recovering money I was owed and I felt I was looked after very well with helpful advice. Everything... See more


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,568)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kerry Smitherham

Kerry Smitherham, is an outstanding and professional solicitor also a credit to Lyons Davidson. Solicitors.
Kerry dealt with my wife’s part of our claim after our serious non fault car accident, she was always available to discuss the case with a sympathetic ear and offer all the necessary legal advice required. I just wish that all solicitors were equally as professional. Thank you Kerry.

May 29, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mr Hoile,

We’re delighted to hear about your experience. It’s wonderful to know that Kerry provided such professional and compassionate support throughout your wife’s claim following a serious accident.

We’re especially pleased that she was always available to offer guidance, reassurance, and clear legal advice when it was needed most. Your kind words are greatly appreciated, and we’ll be sure to pass them on to Kerry.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Katie Britton very good case handler

Lyons davidson were initially a little slow with responses however when Katie britton was appointed as my case handler she always returned calls and e mails promptly and resolved any issues with as little fuss as possible she was always polite and courteous and nothing was too much trouble even whem dealing with the very long winded mib

May 20, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Eric,

Thank you for taking the time to share your feedback. We appreciate your patience during the early stages of your claim, and we’re delighted to hear that Katie provided responsive, professional, and courteous support once she became your case handler.

It’s great to know that she kept communication flowing, resolved issues efficiently, and supported you throughout what can often be a lengthy process involving the MIB. We’ll be sure to pass your kind comments on to Katie.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Status update

I rang following receipt of a letter from you requesting I call you back. I spoke to Bethany chandler. She was helpful, explained the status of the claim proceedings clearly and advised that she would keep me informed at each stage as it developed . She was clear, professional and helpful. Very satisfied with the service she provided.

May 28, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Montserrat,

We’re pleased to hear about your experience. It’s great to know that Bethany was able to clearly explain the status of your claim, answer your questions, and provide reassurance about the next steps.

We’re delighted that you found her professional, helpful, and informative, and that you were satisfied with the service provided.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Great service

Freya was my Solicitor.
Great communication, very professional, helpful and insightful!
Thank you!

May 28, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Ivan,

Thank you for your feedback. We’re pleased to hear that Freya provided great communication and delivered a professional, helpful, and insightful service throughout your case.

We appreciate you taking the time to share your experience.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Fantastic solicitors

Freya was absolutely fantastic, she is knowledge, understanding, and breaks things down so easily for you. The process of claims is long and frustrating, Freya is exactly the kind of person and solicitor you want dealing with your claim. I couldn’t be more thankful to her she is a gem!

May 28, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lauren,

We’re delighted to hear about your experience. It’s wonderful to know that Freya’s knowledge, understanding, and clear communication helped make the claims process easier to navigate.

We appreciate that claims can often be lengthy and frustrating, so it’s especially pleasing to hear that Freya’s support made such a positive difference. Thank you for your kind words — we’ll be sure to pass them on to her.

Kind Regards,
Lyons Davidson

Rated 2 out of 5 stars

Still ongoing with my claim

Still ongoing with my claim, poor communication is a common theme !! Very
slow , then you spend ages using the portal or calling and emailing , still no response for weeks . My first and only contact with a solicitor , I wish I was told I could choose my own in the beginning . Defiantly , no recommendations from myself , based on my personal experience .

March 27, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Madeleine Bond,

Thank you for your review. We are sorry you have had difficulties in contacting us. You have now been contacted by a member of our Customer Services and Compliance Department, and you will shortly hear from a member of the team dealing with your claim.

Kind regards
Lyons Davidson

Rated 1 out of 5 stars

Negligent and incompetent

Negligent they didn't do anything with our case and just made it impossible to get the issues sorted they rather hide behind a phone they don't answer so not touch this company

May 26, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Richard Cooper

Thank you for your review. We have requested more information from you to allow us to identify the matter to which your review relates, but you have not responded. If you provide more information we will be able to consider your review further.

Kind regards

Lyons Davidson

Rated 5 out of 5 stars

Great lawyer

From start to finish, I was kept informed and regularly updated. They offered many services while also providing great legal support.

May 26, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Alex,

We’re delighted to hear about your experience. It’s great to know that you were kept informed and regularly updated throughout your matter, and that you felt well supported by the legal guidance and services provided.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Personal injury claim

My case handler Abbie Sparling was very efficient and helpful and kept me informed at every stage of my personal injury claim after I was injured in a rta that was not my fault. We have recently reached a settlement after 8 months from the third party insurer which I am extremely happy with.

August 20, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Andy,

We’re delighted to hear about your experience. It’s great to know that Abbie provided efficient and helpful support throughout your personal injury claim, keeping you informed at every stage.

We’re especially pleased that a settlement was reached within a relatively short timeframe and that you were happy with the outcome. Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Recently had a claim processed via…

Recently had a claim processed via Lyon’s Davidson. Process was handled very professionally and the status of the claim well proceeded and updated throughout. Craig who was dealing with the case was very professional and kept everything updated to me on a regilar basis. Excellent service.

May 22, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Kev,

We’re pleased to hear about your experience. It’s great to know that your claim was handled professionally and that you were kept informed of its progress throughout.

We’re especially pleased to hear that Craig provided regular updates and excellent service from start to finish. Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Brilliant

Kelly was very well-informed and provided excellent guidance through the daunting Family Court process. Communications were consistently excellent and Kelly was extremely supportive and professional throughout.

March 27, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi MrTommygun,

We’re delighted to hear about your experience. It’s wonderful to know that Kelly provided clear guidance and support throughout the Family Court process, helping to make a daunting situation more manageable.

We’re especially pleased that her professionalism, knowledge, and communication stood out to you. Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Lyons Davidson solicitors where…

Lyons Davidson solicitors where absolutely brilliant, they oversaw everything and kept updated at every stage of my proceedings. I can't thank Emma enough.

May 21, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Janet,

We’re delighted to hear about your experience. It’s great to know that you felt fully supported throughout your case and were kept updated at every stage of the proceedings.

We’re especially pleased to hear your kind words about Emma, and we’ll be sure to pass them on. Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Andy Vraitch has been amazing from…

Andy Vraitch has been amazing from start to finish with my claim. After dealing with 5 people previous to him and the claim going on for over 4 years he was the only person to be proactive and get this sorted for me. He always took the time to get back to me very quickly and keep me updated. I won my case and received payment higher that excepted. Andy managed to get this not to go to court and made the process easier and less stressful for me . If I could give 10 stars I would. Thank you!

May 21, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Scarlett,

We’re delighted to read your feedback. It’s wonderful to hear that Andy’s proactive approach, clear communication, and dedication helped bring your claim to a successful conclusion after such a long process.

We’re especially pleased that he was able to keep you informed, reduce the stress involved, and achieve a better outcome than expected without the need for court proceedings. Your kind words will mean a great deal to Andy and the wider team.

Thank you for taking the time to share your experience.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Clear supportive communication and service

I experienced clear communication and solid support from the paralegal worker on my case, and from the phone service. I am very grateful for the work LD did on my case to bring my claim to a successful solution.

May 21, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Maria,

We’re pleased to hear about your experience. It’s great to know that you received clear communication and supportive service throughout your claim, both from your case handler and our wider team.

We’re delighted that your matter reached a successful conclusion and appreciate you taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Nelay Makes the Difference

Nelay Joshi has been really helpful and he is the reason I am giving a five star review.

May 20, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Warren,

We’re delighted to hear about your experience. It’s wonderful to know that Nelay provided such helpful support and made a positive impact throughout your matter.

Thank you for your five-star review and for taking the time to recognise Nelay’s efforts.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Absolutely wonderful to deal with…

Absolutely wonderful to deal with Amirah, professional throughout

May 20, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi there,

We’re delighted to hear about your experience. It’s wonderful to know that Amirah was a pleasure to deal with and maintained a professional approach throughout.

Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

Absolutely Diabolical

Absolutely diabolical, no help, no customer service, don't reply to messages on portal. Honestly say one of the worst solicitors I've ever had the miss fortune of dealing with. Do yourself a favour and steer clear.

May 20, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Paul,

We are sorry that you are disappointed with the service you are receiving. We note you have asked for a call from a supervisor and this request has been escalated.

Kind regards
Lyons Davidson

Rated 4 out of 5 stars

Nelay Joshi was helpful

Nelay Joshi was helpful, courteous and responsive and handled the issue very well. My dealings with Jonathan Calverley, a partner there, were also extremely good.
I would have given 5 stars unreservedly, had it not been for a very poor response from the original associate dealing with the matter.

May 20, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Adrian,

Thank you for taking the time to share your feedback. We’re pleased to hear that Nelay and Jonathan provided helpful, courteous, and responsive support, and that you were happy with the way your matter was handled.

We also appreciate your honest comments regarding your earlier experience. Feedback like this is important to us as it helps us continue to improve our service. Thank you again for your recommendation and balanced review.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Amirah Mughal very professional

Amirah Mughal dealt with my case, I found her very professional, she was confident in my case and was attentive to detail.
Amirah gave great advice and got me a great result.
I would recommend Lyons Davidson to anyone with an employment issue.

May 19, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Stephen,

We’re delighted to hear about your experience. It’s great to know that Amirah provided professional and attentive support throughout your case, offering clear advice and helping to achieve a positive outcome.

Thank you for your recommendation and for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Accident

I can say the service is received was first class they kept me updated and informed of all the was happening in my case

May 19, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Ashley,

Thank you for your feedback. We’re pleased to hear that you received a first-class service and were kept informed and updated throughout your case.

We appreciate you taking the time to share your experience.

Kind Regards,
Lyons Davidson

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