MagicKitchen.com Reviews 

7,231
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of meals offered, catering to various dietary needs. The ordering process is often described as easy and efficient, with many appreciating the lack of subscription requirements. Delivery service is consistently excellent, with orders arriving quickly, well-protected, and frozen solid. However, some people mentioned issues with the website or app, finding it confusing or experiencing glitches during ordering. A few other people also felt that some meals were bland, had dry meats, or that portion sizes were occasionally too small. Additionally, some customers reported receiving damaged containers or items that were not fully frozen upon delivery.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety, taste, and convenience. Many... See more

Quality

People report positive experiences with quality, with many reviewers praising the delicious and high-quality... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its simplicity and ease of use,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

User experience

Customers had ambiguous experiences with user experience, with many finding the site easy to use, understand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The meals came well protected in an appropriate container and were still frozen. Overall the quality is pretty good. I have some that I liked better than others. My favorites were the beef stew and me... See more

Company replied

Rated 4 out of 5 stars

I absolutely love the variety of meals you offer! Just placed my first low-sodium meal order! A lot of meal services make their low-sodium food pretty bland, so I'm really hoping for good flavor here.... See more

Company replied

Rated 4 out of 5 stars

Ordering, packaging and shipping is outstanding *****. Price/ Quality **, over priced, quality needs improvement. Meats are dry and tough. Vegatable taste like out of the bag grocery store frozen v... See more

Company replied

Rated 4 out of 5 stars

I purchased the variety pack - it gave me a sample of many of their foods. Was disappointed in some of their items and others were delicious. I felt like a hit or miss. However, their customer ser... See more

Company replied


Company details

  1. #31 of 40 best companies in Food Products Supplier
  2. #6 of 16 best companies in Meal Delivery
  3. #14 of 23 best companies in Online Food Ordering Service

About MagicKitchen.com

Written by the company

Shop Now!

MagicKitchen.com has developed a program where families can buy chef-prepared tasty and healthy pre-made meals packaged for 2 or 4 people. All the preparation and cooking is done – the meal only requires reheating. Within 15 minutes of walking in your front door a hot, tasty, wholesome meal can be on the table and waiting for your family to enjoy.

You have a lot of options for meals, but no other will give you the taste, nutrition and quality for the price, for fully cooked frozen meals. We are confident you will love our food. Take our challenge: try our meals and if we do not meet your expectations, we will either replace the meal or give you a refund for any dishes you feel did not deliver on our promise of taste and quality.

For your convenience, we have two separate menus, our regular HomeStyle menu and our Special Diet Menu for those with special dietary needs.

A La Carte Menu ⮕

Tempting entrees, scrumptious sides and incredible desserts are sold separately so that you can build your meal. These meals are also categorized into healthy choices such as diabetic, low-fat, low-carb, diabetic-friendly and gluten-free.

Complete Meals Menu ⮕

Created by our chefs and dietitians, this menu delivers delicious complete meals with an emphasis on specific dietary needs such as seniors meals, portion control, diabetic meals and meals for renal and dialysis diets.

Shop Now!

15% Off with Promo TRUST

Written by the company

Delicious, Nutritious, Convenience!
Get 15% off entire website with promo code TRUST. Sign up for our newsletter to receive even more great deals! *Only one promotion allowed per order. Promotions do not apply to Special Deals page; if a Special Deals item is in your cart, it will not count towards total dollars spent.

Our Guarantee

You'll love our food, we guarantee it!

You'll love our food, we guarantee it!
If anything you receive from MagicKitchen.com arrives spoiled or damaged it will be replaced at our expense. Any meals you try that do not meet your satisfaction will either be credited or replaced in your next order.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 87% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(7,231)

655 reviews in the last 12 months

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Rated 5 out of 5 stars
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review! We are very happy to hear that everything was received as expected. We take great care in packing your order to make sure it arrives as expected. We hope you are enjoying the items you chose.

Rated 5 out of 5 stars

Delivery problem

Food was not delivered on the scheduled day so all the food was defrosted. Called and they replaced the whole order. Not their fault on the delivery....Also, FED EX and they do not ring the bell or knock.

June 15, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

We are so sorry for the delay with FedEx delivering your order. We did reach out to FedEx to let them know that the driver did not ring the bell or knock. We hope that the next delivery goes smoother. Please reach out if you have any issues as we are always happy to help make it better. Thank you for your business and your review.

Rated 5 out of 5 stars

Easy to use web site and super fast…

Easy to use web site and super fast delivery.

June 16, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We want ordering to be easy with fast delivery each time. We hope that you enjoy your meals and appreciate your business.

Rated 5 out of 5 stars

Excellent customer service

Listened, understood what I needed, assisted promptly. Great customer service.

June 16, 2026
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Reply from MagicKitchen.com

Thank you for your review. Our customer's matter and we want each customer to have a great experience every time. We look forward to continuing to be of service to you. Thank you for being a customer.

Rated 5 out of 5 stars

Superior gluten free dinners

Love the gluten free dinners and the prompt careful delivery. My meals are excellent and medically safe as I have celiac disease which restricts my ability to enjoy quality foods

June 22, 2026
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Reply from MagicKitchen.com

Thank you for your review. We are very pleased to hear that the meals are working out for you. The convenience of having a delicious meal that is specific to your dietary restrictions allows our customers to enjoy the convenice. We appreciate your review!

Rated 4 out of 5 stars

The meals are good

The meals are good, tasty and by themselves would rate 5 stars. Three of the kits arrived damaged. Two had the plastic wrap torn open but still useful and part of the bottom of the another kit was broken off and the vegetables were loose in the box. The plastic got brittle in the cold.

June 14, 2026
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Reply from MagicKitchen.com

Thank you for your review. We tried to call you but we were having issues getting through. We have issued a refund to your method of payment for those 3 damaged meals. Please allow 3 to 5 days for that to appear. If you could email us photos to info@magickitchen.com, we would appreciate it, so that we can submit them with our claim to FedEx. We are happy that you enjoyed your meals and we look forward to continuing to be of service to you. Thank you for your business.

Rated 5 out of 5 stars

I received exactly wht I wanted

I received exactly wht I wanted. Nutritious magic cups.very neatly packaged.. thank you

June 12, 2026
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Reply from MagicKitchen.com

Thank you for your review! We are very pleased to hear that your order arrived exactly as expected. We hope to continue to serve you.

Rated 5 out of 5 stars

This is my second shipment

This is my second shipment. So far. So good. I like the food but o wonder if more free shipping and/or other promotions will be available. Id like to keep buying your food but I need a house ti cook it on. Ill be homeless but well fed if i continue to order. Lol

June 13, 2026
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Reply from MagicKitchen.com

Thank you for your review. We are very happy to hear that you are enjoying the meals. Regarding discounts we offer free standard delivery on your order of $150 or more by using the code MYMK at checkout. We also offer percentage dicounts sent to you periodically by signing up through email. We wanted to share that our system only allows for one discount to be used per order. Thank you again for your review.

Rated 2 out of 5 stars

Did not receive frozen order in a timely manner

I had an issue with my order of frozen magic cups not arriving fully frozen. The company reached out to me by phone and email to correct the situation. Thank you magic cup company.

June 11, 2026
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Reply from MagicKitchen.com

Thank you for your review. We are very sorry to hear of this issue. We did try reaching you by phone and email. We wanted to share with you that we are very happy to provide a replacement or a refund for your order. Again, we are sorry for this issue and we look forward to hearing from you about which option will work best for you.

Rated 5 out of 5 stars

Right on time

Food arrived for my parents right on time and conveniently packaged for them to use. The taste was great and both myself and my parents are very happy

June 11, 2026
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Reply from MagicKitchen.com

We love hearing that you and your parents are very happy with your experience. We look forward to continuing to be of service to you. We appreciate your business and thank you for your review.

Rated 4 out of 5 stars

The food is low salt and low taste

The food is low salt and low taste, no other condiments were used for flavor, Very bland.

June 10, 2026
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Reply from MagicKitchen.com

Thank you for your review. We are sorry to hear that you found the meals to be not to your taste. We do try to use herbs in our meals to make up for the low sodium. You are also welcome to add a bit of seasoning to the meals to make them to your taste as well. We hope this helps and we thank you again for your review.

Rated 4 out of 5 stars

The delivery was fine. Packaging was not easy to open

The delivery arrived in a timely manner and placed by my door. I have to let you know that the container was very difficult to open. I had a really frustrating time with it. It was very physically taxing and extremely unpleasant. I haven't tried a meal yet, but the difficulty with the packaging may be a game changer for me. I'll be happy to review the food, and I'm hoping that I enjoy it. I understand that a tight seal is needed, but there has to be a way to improve the packaging.

June 17, 2026
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Reply from MagicKitchen.com

Thank you for your review. We are happy to hear the order arrived as expected. However, we are sorry you had difficulty getting the cooler open. We do have to keep them tightly sealed in order for the dry ice to stay in tact as long as possible. We hope you enjoy the meals you received.

Rated 5 out of 5 stars

Got what I ordered and it was iced

Got what I ordered and it was iced
so ice cream was okay

June 11, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review! We are very pleased to hear that you got your order as expected. We are trying to add extra dry ice this time of year with the rising temps to ensure your delivery is received in great shape.

Rated 3 out of 5 stars

The Upside Down 🙃

The one dinner I have tried was quite good, although I could have eaten another pancake. The problem was delivery. My package was placed on the porch upside down resulting in damage to several dinners.

June 10, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We are very sorry to hear that you received some damaged meals in your order. We did try reaching you by phone but weren't able to connect. Please give us a call at 877-516-2442 as we would like to provide a credit back for the damaged meals. We hope this helps and we look forward to hearing from you.

Rated 5 out of 5 stars

Easy to order

Easy to order, and so grateful not to have to cook every night for a renal patient. Particularly appreciate your discounts since food is so expensive.

June 16, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We are happy that you are pleased with our service while enjoying the discounts. We know that the economy is challenging. We look forward to continuing to be of service and to appreciate your business.

Rated 5 out of 5 stars

Warm way to support employees.

Easy to order and a good selection. Order arrived on time and in good order. We've ordered many times for employees for our company. For medical leaves, illnesses, or loss of loves ones. It is a warm way to support someone going through a difficult time. Food has always been reported as delicious! Thank you!

June 6, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We are very happy to hear that you had a great experience with us. We are also happy to hear that the feedback you've received about our meals has been so wonderful. We hope to continue to serve you.

Rated 5 out of 5 stars
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We are very happy to hear that your mom is enjoying the meals. We hope to continue to serve you.

Rated 5 out of 5 stars
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you so much for your review. We think that consistency is important so that customers know what to expect with each order. We appreciate your business.

Rated 1 out of 5 stars

I sent you an email about the problem

I sent you an email about the problem. You had me on a page asking for me to enter a code to be added to your email list. Before I could open my book of codes it timed me out. You are dealing with some elderly people that are cautious about what they do. Get used to it.

June 14, 2026
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Reply from MagicKitchen.com

Thank you for the email and we are sorry for any issue you experienced. Current savings codes available are the senior discount, code SN10 $10 off of an order of $80 or more. We also offer free shipping on your first order of $100 or more by using the code word FIRST at checkout. The 20% code that is offered on our website is a code that would be sent by email. We apologize for any confusion and please let us know if we can assist you further.

Rated 4 out of 5 stars

I purchased the variety pack

I purchased the variety pack - it gave me a sample of many of their foods. Was disappointed in some of their items and others were delicious. I felt like a hit or miss. However, their customer service was excellent and and very accommodating and made everything right. Now, I order the foods my husband enjoys and I am very happy with their quality. Portions are large and instructions are easy to follow. Delivery is excellent and food always arrives frozen. Easy to order.

June 7, 2026
MagicKitchen.com logo

Reply from MagicKitchen.com

Thank you for your review. We appreciate you giving us a try. We are very happy to hear that you had a great experience with us. Please give our customer service line a call regarding any disappointment in the meals at 877-516-2442.

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