Took my money in advance and the driver never came I booked a taxi through Manchester Taxi Service after finding their website online. Everything seemed normal at first. They replied quickl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used a few times during a recent visit. Constant confusion about where we were/were going, one driver decided to do another job first and come late despite us booking the night before and then called... See more
Company replied
Hastings local taxi service up near the etihad stadium / coop live - taxis themselves , drivers either either eat or smoke in them or let customers in who do and it smells putrid. Some drivers even ex... See more
Company replied
Taxi did not turn up and we were left waiting in the snow in minus temperatures. Eventually had to give up on it and order from another company. When phoning up later to ask about it company promis... See more
Company replied
Company details
Written by the company
Manchester taxi service is THE OFFICIAL black cab provider, we specialize in airport transfers from Manchester airports into Manchester & further afield. At our company our number one focus is the customer. We’re not like those companies who just follow the sat nav and then drop you off. We want you to have the most enjoyable experience possible. Safety is core to what we do at Taxi Manchester. Passenger safety is the highest of importance we are always reviewing ways we can make journeys safer for our customers. Contact us at our Manchester Taxi number Or Book with Manchester taxi Online in advance Securely. Quick pick up, quality service and competitive prices.
Contact info
Peter House,, M1 5AN, Manchester, United Kingdom
- 0161 270 8701
- info@manchestertaxiservice.co.uk
- www.manchestertaxiservice.co.uk
1.5
Bad
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars to the company!
5 stars to the company!! i have used a few times before but this time i had to pre book a taxi with such short notice for my mum and the company made sure the taxi arrived exactly on time and that she got to me safe as she is old and doesn't have a mobile phone. You are my new go to taxi company! Thankyou
March 28, 2023
Unprompted review
Reply from manchester taxi service
Thank you so much for your 5-star review and for putting your trust in our services, especially during such crucial times.
We are immensely proud that we could accommodate your last-minute request and ensure that your mother arrived safely and on time, despite her not having a mobile phone. We understand the importance of reliability, especially when it comes to the safety of our loved ones.
Your acknowledgment means the world to us, and we are honored to be your go-to taxi company. Rest assured, we will continue to uphold our commitment to timely and secure services for all our passengers.
Once again, thank you for choosing manchester taxi service. We look forward to serving you and your family in the future.
Warmest regards,
Advertisement
DONT use Manchester Taxi Service
This company confirmed my order for a specific taxi at a specific time, sent me a text after the time had passed to say a smaller taxi would be sent but still charged me the full fare when I cancelled within 1 minute of their text. They were slow to engage in a refund request asking for information that they had at hand and then refused to give a refund saying my prompting after 5 days had passed was threatening. Don’t use this company. Uber provide a much better and cheaper service.
October 19, 2022
Unprompted review
Reply from manchester taxi service
We are sincerely sorry to hear about your recent experience with our service and appreciate you bringing this to our attention.
We apologize for the change in vehicle and any confusion caused by our communication. Our intention was never to make you feel dismissed or to delay your refund request. We acknowledge our mistake and are actively working to prevent such issues in the future.
We understand your frustration and want to make things right. Please reach out to us directly at info@manchestertaxiservice.co.uk so we can discuss a satisfactory resolution.
Thank you for your feedback, and again, our sincerest apologies.
Best,
Took booking well in advance never…
Took booking well in advance never answered phone once despite repeated attempts then cancelled booking by text within hours of the time required. Unreliable avoid
February 20, 2022
Unprompted review
Reply from manchester taxi service
We're genuinely sorry to hear about your recent experience with our service. Failing to answer your calls and canceling your booking at the last minute is far from the standard we aim to uphold.
Please know that we are actively looking into this matter to prevent such issues in the future. We understand your time is valuable, and we failed to respect that.
We would appreciate the opportunity to discuss this further and make amends. Please contact us at info@manchestertaxiservice.co.uk.
Our sincerest apologies,
DO NOT DEPEND ON THEM
Have had countless times where taxi whiteline did not turn up EVEN WHEN I HAD PREBOOKED AN HOUR BEFORE! I was late for work quite a few times now!
Do not use or depend on if you need a taxi!!!!!!!
February 14, 2022
Unprompted review
Reply from manchester taxi service
We are truly sorry for the repeated delays and the impact they’ve had on your work. This is unacceptable and we are taking immediate action to address these issues.
Please contact us at info@manchestertaxiservice.co.uk – we’re committed to making things right.
Apologies once again,
Good Service
November 21, 2021
Unprompted review
Reply from manchester taxi service
Thank you for your 4-star review! We’re glad to hear that you had a good experience with our service.
Our team is committed to providing excellent service, and your feedback is valuable to us as we strive to continuously improve. We look forward to serving you again in the future!
Best,
Advertisement
DO NOT USE MTS
DO NOT USE MTS - Manchester Taxi Service.
BEWARE, your pre-booked service means nothing to this shameful company.
I booked 2 drop off and returns for the 11th and 12th of September on the 4th of July.
I had to call as 20 mins late straight to voicemail 5 times, Sent messages on website and WhatsApp, they finally arrived at 10:35.
I then asked them to ensure a better service for the return on the 11th and both journeys on the 12th, only to receive emails advising cancellation for the 11th.
After 3 further attempts to contact them, they also advised my 2 months old booking for the 12th was cancelled.
They could not have let down a customer any more.
Dreadful, shameful service.
DO NOT USE.
September 11, 2021
Unprompted review
Reply from manchester taxi service
We sincerely apologize for the frustration and inconvenience caused by the delays and cancellations you experienced with our service. This is not the level of service we aim to provide, and we are taking your feedback seriously.
We are currently reviewing our booking and communication systems to identify what went wrong and ensure this doesn’t happen again to you or any other customer.
Your experience is important to us, and we would like to discuss this matter further to find a satisfactory resolution. Please contact us at info@manchestertaxiservice.co.uk.
Again, we are truly sorry for the disappointment caused, and appreciate the opportunity to address your concerns.
Best,
Very professional !
July 19, 2021
Unprompted review
Reply from manchester taxi service
Dear Paula,
We're happy you had a fantastic time with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
Excellent service as usual
Excellent service as usual, they took me back from Manchester Airport to castelford I will use thier service again
July 10, 2021
Unprompted review
Reply from manchester taxi service
Dear,
We're happy you had a fantastic time with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
Great service
Not the first time and in every time from Manchester to Manchester aireport l am more than satisfied with you service, thanks Karim the polite driver
I would recommend this service
May 21, 2021
Unprompted review
Reply from manchester taxi service
Thank you for the 5-stars! Hope to see you again soon!
Advertisement
I've never been happier!
I've never been happier!! Karim, who assisted me in the customer service helped me locate an lost item i left in a taxi! Although a black cab and despite not one from this company, he was extremely helpful and more than happy to show me how to contact them to locate my lost item... and it was found! I can't thank karim enough A++++++++ service!
May 5, 2021
Unprompted review
Reply from manchester taxi service
Dear, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority,
So thanks for your kind words and we look forward to seeing you again.
A nice professional driver came in time…
A nice professional driver came in time and took me safely to the airport.
March 19, 2020
Unprompted review
Reply from manchester taxi service
Thank you for the 5-stars! Hope to see you again soon!
Excellent service!
March 19, 2020
Unprompted review
Reply from manchester taxi service
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with manchestertaxiservice. Our priority is customer service and we are ecstatic that we met that mark! Kind people like you make our job a pleasure.
MTS cancelled less than 15 minutes before collection.
Booked a taxi via the app with over a weeks notice. MTS then cancelled the booking with less than 15 minutes before the taxi was due to arrive on a Friday night and had to resort to Uber, who were far more reliable. They refunded my card quickly but overall had a very bad experience with MTS.
December 10, 2019
Unprompted review
Reply from manchester taxi service
Sorry, you did not have a good experience with MTS on this occasion, we take reviews extremely seriously, and your feedback will be taken on board. I hope you can try us again one day, so you can receive the fantastic service most of our customers receive from us.
Advertisement
Manchester taxie drivers are the most…
Manchester taxie drivers are the most courteous drivers towards the public i was very impressed how they gave way to cross roads keep up good work guys
December 8, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers, and I am glad we have done.
It could be better but still good...
September 20, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers. If you can help improve anything feel free to email us info@manchestertaxiservice.co.uk.
Driver was on time and pleasant.
September 19, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers, and I am glad we have done.
Thank you so much for the service
Thank you so much for the service. I’m not from Manchester so this service was awesome. The taxi driver knew a lot about the City which I found super helpful. I would definitely recommend this service if you’re not from Manchester and you’re staying for the weekend!
July 7, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers, and I am glad we have done.
Advertisement
It was a great service.
It was a great service, driver came on time and was very pleasant and polite. He helped me carry my luggage to the destination.
I would highly recommend this service.
Very satisfied :)
July 7, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers, and I am glad we have done.
I always love your service
I always love your service, i use almost daily
May 23, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers, and I am glad we have done.
Fantastic service but needs improvement.
February 26, 2019
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review, we really appreciate the time you spent writing this review and spreading the message regarding our service. We always aim to satisfy our customers. If you can help improve anything feel free to email us info@manchestertaxiservice.co.uk.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.