Marks Electrical Reviews 

Order Number 535968
The two guys were fantastic. Took my old washing machine out and realised there was a leak under my sink. Even fixed the leak before installing the new machine.
They were really friendly and made the whole thing go smoothly.

The delivery arrived on time, the tracking was really helpful to know when in the window they would arrive. The delivery and installation from Anish and William was quick and efficient. They let me know what they were going to do, were unfazed by a slightly awkward connection for the dishwasher, and left the kitchen neat and tidy.

As always fantastic no hassle service, great price and a delivery that was on time. Thank you.

Just realised the reason I have left a number of reviews is that we have just replaced most of our appliances. We could not do it all at the same time so we had to stage them.

My house is hard to find but the delivery man walked until he found our house he was very polite

My new TV was delivered on time and as planned by Ravi and Luke (545144), brought the TV into the house, unboxed and checked and removed the old TV. Great service lads!

On time, very polite, great delivery service and communications

I rarely leave negative reviews, but this experience deserves one.

My nan purchased an air conditioning unit from Marks Electrical for around £600. To give credit where it’s due, the unit was dispatched almost two weeks earlier than originally estimated, which was an excellent start.

Unfortunately, everything that followed was extremely disappointing.

She received the dispatch email and then, the following day, an email confirming the item had been delivered. It hadn’t.

It transpired that APC, Marks Electrical’s chosen courier, had delivered the unit to a completely random address approximately four miles away. Even worse, the delivery driver was told it wasn’t the correct address but chose to leave the parcel there anyway before driving off.

The only reason we ever found out where it was is because the person it was wrongly delivered to was honest enough to phone the mobile number on the delivery label to let us know they had received it.

I immediately contacted Marks Electrical. They were understandably shocked and advised they would speak to APC, who were supposedly going to collect the unit and redeliver it to the correct address. I was also assured that Marks Electrical would keep me updated.

They never did.

We received no update, no follow-up call, and no resolution. In the end, we had to make our own arrangements to travel and collect the unit ourselves from the address it had been wrongly delivered to. Had the recipient not been an honest person, my elderly nan could easily have been left £600 out of pocket.

Whilst APC were responsible for the delivery failure, Marks Electrical chose the courier and then failed to follow through on the customer service they promised. Good customer service doesn’t stop once an item leaves the warehouse - it continues until the customer actually receives what they’ve paid for.

Very disappointing after such a promising start.

If Marks Electrical would like to discuss why no one ever bothered to provide the promised updates, you already have my mobile number.

Order reference: SO-544124

Absolutely delighted with the delivery and installation. It was a tight fit and in the end they removed the legs and got it to fit with great effort. They were friendly and good humoured even in the face of the difficulties.

Extremely good web site. Easy to order and very fast efficient delivery with helpful crew.

Dave and vivek were both professional and helpful and prompt order no SO542E828

Fantastic company. Fast delivery, tracking is great.
Friendly employees and great service!

I had to wait a whole before I was put through to Aaliyah.
She spoke clearly and understood what I wanted. Explained the cost of the item, installation and the cost of them taking away the old appliance and the delivery slot.

The guys were extremely helpful and kept us informed from start to finish about time. Very cheery even although we were prob their last delivery of the day. As soon as we ordered the company were excellent in keeping us up to date.

Delivery arrived on time, safe and very friendly

Great delivery thank you

Delivery was fast and prompt. Great Delivery guy. Cheers

Great prices. Easy to order and a fantastic delivery team. The delivery timeframe was fantastic and the delivery team were also fantastic.