Marks Electrical Reviews 

Fast delivery and installation. Great service!

Everything has gone quickly and smoothly from the first phone call to the delivery.

Ordered 2 kitchen appliances for a new kitchen install. A cooker hood and Fridge Freezer on 25th July. Delivery was scheduled for 29th July, however, only Fridge Freezer was delivered. I called to ask status for cooker hood and was told they couldn't tell me any information about it. The customer service agent told me that they will ask the procurement team to contact me the next day. Didn't hear anything. I rasied a support request via the webiste to raise a ticket and ask for an update. This was ignored and I still haven't had a response to that request. I called customer service again and was told that who informed me that it was difficult to get any information but after keeping me on hold for a while they eventually found out that they were awaiting stock from NEFF and are expecting to take delivery of it on the 12th August. So I still have no date of when I will get it and to be honest very little confidence. I've had to incur costs because my kitchen fitter needs to charge me another days labour to come back once it is in my hands and the electrician too will need to come back. I have since raised a complaint but to date still have not had a response (apart from an annoying message from the support team telling me I need to email the same address that I sent it to in the first place. I would avoid this company now as things are not how they used to be.

Excellent product and communication. Delivery worked perfectly and great guys.

Overall, very good experience. They kept us up-to-date with progress on the order, through to delivery. Providing a 3 hour delivery window worked well. The only hiccup was the machine falling off their sack trolley onto the lawn, but fortunately no damage done. They seemed to be rushing, but all ended well and they placed next to the space where I was installing it. Recommended company 😁.

I bought a freezer, it was delivered and was faulty. Telephoned customer services, they answered straight away and were so pleasant, they immediately arranged an exchange, the exchange was carried out this morning.
The delivery men on both occasions couldn't be faulted, they were polite, efficient and took great care.
I spoke to customer services on more than one occasion, they were so polite and helpful the call was also answered quickly, so no hanging on listening to music for ages.
Having used Marks Electrical I would have no hesitation in using them again and recommending
them to others.
Great service, Thank you.

Great communications.
Great, pleasant delivery.
Thanks.

Great service from the delivery drivers

Fast installation, great service. Thanks

Excellent service and delivery thank you

Ordered a small freezer last week. We were kept up to date with delivery day and time. They day before we were given a 3 hour time slot and we were called on the day with a more exact time. They knocked on the door at exactly the time they said they would! The driver asked me where I’d like the freezer put and they bought it into the house and put it exactly where I’d asked. Highly recommended.

Ravi and Luke said they’d be there in 30 they came in 26

Collected old machine and delivered new machine. Very polite and helpful. Explained 2 day warranty

Delivery gentleman were helpful and polite and also on time

The delivery men were great. Experienced and helpful.
However my experience when the appliance was faulty was less than acceptable. As the customer I was made to feel it was my fault and that I was being an inconvenience. I will be sending a complaint direct. It will remain to be seen if anyone reads it or responds.

Great service, arrived within the time slot, and were careful about carrying the fridge/freezer into my property

Great delivery very professional and curtious

Washing machine was delivered, installed and checked by Dan and Vivek. Followed instruction and all went smoothly without issues . Thank you both

Delivery was very prompt and polite.
Only disappointment was customer service. I took the time to ask about the shelves and accessories I was holding for the fridge they took away.
Customer service said they would get back to me?
Never heard from them again. Very disappointed about that old fridge can be recycled for charity?