mayors.com Reviews 

1,614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding items better in person and exactly as described. Many highlight the exceptionally fast delivery, with orders frequently arriving overnight or within a couple of days, often with complimentary shipping. The careful and beautiful packaging is also a common point of satisfaction, ensuring items arrive well-protected and presented. Reviewers frequently commend the staff for being professional, knowledgeable, and genuinely helpful, providing outstanding and personalized service. However, some customers noted delivery issues, including packages not being sent or arriving significantly later than promised, with tracking information sometimes delayed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service, often highlighting immediate and fast shipping,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, professional, and... See more

Order

Users describe positive interactions with order, highlighting the smooth and quick online purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied


Company details

  1. #42 of 154 best companies in Jewelry Store
  2. #17 of 46 best companies in Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,614)

412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

OMG!! it’s GORGEOUS

Omg! My watch is beautiful!

Honestly, I didn't expect to receive it so soon.
Excellent customer Service!
I highly recommend to buy in this company!

May 24, 2026
mayors.com logo

Reply from mayors.com

Dear Sergio De La Cruz,

Thank you for providing us with a 5-star review!

We are elated to hear that you were satisfied with your watch purchase. Please enjoy your new timepiece, and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast, excellent

May 21, 2026
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Reply from mayors.com

Dear Lina,

Thank you for sharing your feedback! We’re glad to hear your delivery arrived so quickly and that everything met your expectations. We appreciate you choosing us and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Great collection

Great collection

May 24, 2026
mayors.com logo

Reply from mayors.com

Dear Noe Gucovschi,

Thank you for providing us with a 5-star review!

It brings us joy to hear that you appreciated our watch collection, and we look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Dave Rossi es the best

Dave Rossi es the best

May 19, 2026
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Reply from mayors.com

Dear Carlos,

Thank you for your feedback! Dave Rossi truly is one of the best, and we’re thrilled to hear he made such a great impression during your visit. His dedication to exceptional service shines through in every interaction.

We look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Outstanding purchase and shipment

Outstanding purchase and shipment. Looking forward for my next watch from mayors

May 22, 2026
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Reply from mayors.com

Dear Steven,

Thank you for your wonderful feedback! We’re delighted to hear that your purchase and shipment were outstanding and that you’re enjoying your new watch. It means a great deal to know we delivered an experience that met your expectations.

We look forward to assisting you with your next timepiece!

Kindly,
Mayors

Rated 5 out of 5 stars

Watch Collector

Always a wonderful experience when I shop for a new watch at Mayors. Adam is professional and very knowledgeable.

May 21, 2026
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Reply from mayors.com

Dear Taso,

Thank you for sharing your experience! It’s wonderful to hear that every visit to Mayors continues to be exceptional for you. Adam’s professionalism and deep knowledge truly make him stand out, and he’ll be delighted to know his support helped make your latest watch purchase another great experience.

We appreciate your continued trust!

Kindly,
Mayors

Rated 5 out of 5 stars

Excellent service package arrived on…

Excellent service package arrived on time and absolute stunning presentation box will definitely purchase from them again

May 21, 2026
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Reply from mayors.com

Dear Steven,

Thank you for your excellent feedback! We’re delighted to hear that your service experience was outstanding, your package arrived right on time, and the presentation box made such a stunning impression. It’s wonderful to know everything met, and even exceeded, your expectations.

We truly appreciate your trust and look forward to assisting you with your next purchase from Mayors!

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Nelson,

Thank you for your feedback! We’re delighted to hear that your order arrived quickly and that the packaging made such a great impression. Providing a smooth and reliable experience is always our goal.

We look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great awesome

May 18, 2026
mayors.com logo

Reply from mayors.com

Dear Carlos Gallese,

Thank you for giving us a 5-star review!

We are very happy to hear that you were satisfied with our services, and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great experience!

May 13, 2026
mayors.com logo

Reply from mayors.com

Dear Shabnam Mohammadi,

Thank you for sharing your experience with us! We are happy you enjoyed it, and we look forward to assisting you again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Kevin Phillips was really helpful

Kevin Phillips was really helpful

May 12, 2026
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Reply from mayors.com

Dear Rieko Ota,

Thank you for sharing your experience with us! We’re delighted to hear that Kevin Phillips’ assistance was helpful during your visit.

We appreciate you taking the time to share your feedback and look forward to welcoming you back.

Kind regards,
Mayors

Rated 5 out of 5 stars

Customer service was spectacular

Customer service was spectacular. They upgraded my shipping to overnight so that my son's birthday gift would make it to us in time. Super responsive and very nice. Also, the packaging of his watch was amazing. The Mayors' gift box that it came in was top notch.

May 13, 2026
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Reply from mayors.com

Dear Amanda C,

Thank you for sharing your feedback with us! We’re so happy to hear that your son’s birthday gift arrived right on time. Providing excellent client service and great packaging is something we take great pride in, and we truly appreciate you taking a moment to share your experience.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Easy transaction

Easy transaction, fast shipping.. Literally got my item less than 24hrs from ordering.

May 11, 2026
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Reply from mayors.com

Dear Michael Gaviola,

Thank you for sharing your review! We are happy to know that your order arrived fast and that the buying process was easy.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order

May 15, 2026
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Reply from mayors.com

Dear Saskya Zamor,

We truly appreciate you taking the time to reach out. According to our records, your order was successfully delivered on Saturday, May 16th. If you have not received the package, please don’t hesitate to contact our client services team at clientserviceteam@mayors.com.

Kindly,
Mayors

Rated 5 out of 5 stars

Elena is great

Elena is great! She is so knowledgeable and kind and love working with her!!

May 14, 2026
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Reply from mayors.com

Dear Nicole Brooker,

Thank you for sharing such a kind and enthusiastic review! Elena’s knowledgeable and kind approach clearly made your experience exceptional, and it’s wonderful to hear how much you enjoy working with her.

We’re grateful for your kind words and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

I ordered a Cartier tank watch

I ordered a Cartier tank watch. Not only is it beautiful and exactly like the picture , it arrived quickly in a beautiful box. The service is absolutely amazing. I would high recommend Mayors . You won’t be disappointed.

May 6, 2026
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Reply from mayors.com

Dear Linda,

Thank you for sharing your wonderful experience with us.! We’re delighted to hear that your Cartier Tank arrived quickly, beautifully presented, and exactly as you expected. It’s fantastic to know the watch exceeded your expectations and that our service made the process even more enjoyable.

Your high recommendation truly means a lot. We’re grateful for your trust in our team and are thrilled to have delivered an experience worthy of it. We look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great Experience - Hope to Buy More

Smooth process from start to finish, both Adam and Ana helped out on the sale and delivery and were courteous and professional. Love my new Black Bay 58 GMT.

May 10, 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your experience with us. We’re thrilled to hear that your entire process was smooth from start to finish. Adam and Ana’s courteous, professional support during both the sale and delivery truly reflects the level of service we strive to provide.

Congratulations on your new TUDOR Black Bay 58 GMT, it’s an exceptional timepiece, and we’re delighted you love it.

We appreciate your kind words and look forward to welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Fair prices and excellent customer…

Fair prices and excellent customer service. We received the watch within 24 hours of ordering. Would highly recommend Mayors.

May 13, 2026
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Reply from mayors.com

Dear Kimberly Horsley,

Thank you for giving us a 5-star review!

We appreciate your kind comments for your client service experience and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great customer care from both Adam and…

Great customer care from both Adam and Joanna!

May 12, 2026
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Reply from mayors.com

Dear Russell Flock,

Thank you for providing us with a 5-star review! We appreciate you taking the time to share your experience with us, and are happy to know Adam & Joanna took great care of you.

We look forward to assisting you again in the future!

Kind Regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Savita Pathak,

Thank you for your amazing feedback. We are very happy to know that you are liking your new timepiece, and look forward to assisting you again soon!

Kindly,
Mayors

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