mayors.com Reviews 

1,611
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding items better in person and exactly as described. Many highlight the exceptionally fast delivery, with orders frequently arriving overnight or within a couple of days, often with complimentary shipping. The careful and beautiful packaging is also a common point of satisfaction, ensuring items arrive well-protected and presented. Reviewers frequently commend the staff for being professional, knowledgeable, and genuinely helpful, providing outstanding and personalized service. However, some customers noted delivery issues, including packages not being sent or arriving significantly later than promised, with tracking information sometimes delayed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service, often highlighting immediate and fast shipping,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, professional, and... See more

Order

Users describe positive interactions with order, highlighting the smooth and quick online purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied


Company details

  1. #42 of 154 best companies in Jewelry Store
  2. #17 of 46 best companies in Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,611)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extra Half Link Needed

I asked to purchase an extra half link and a sales rep emailed me back and said LONGINES would be sending me one directly free of charge.

June 9, 2026
mayors.com logo

Reply from mayors.com

Dear Gabriel Carr,

Thank you for sharing your experience! We’re delighted to hear that the process was smooth and that a complimentary half link was arranged for you.

Providing attentive service is always a priority, and your feedback is truly appreciated. We’re glad everything was handled seamlessly and look forward to assisting you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick shipping and friendly associates…

Quick shipping and friendly associates who helped with the order on the phone

June 7, 2026
mayors.com logo

Reply from mayors.com

Dear Matthew,

Thank you so much for your feedback! We’re delighted to hear that your order arrived quickly and that our associates were friendly and helpful over the phone.

We truly appreciate your support and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Always high class service and…

Always high class service and merchandise. Mayors is an exemplary jeweler. The Tissot is impeccable. Will always go back to Mayors for my timepiece needs.

June 9, 2026
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Reply from mayors.com

Dear Hugo Juliao,

Thank you so much for your kind words! We’re truly honored by your continued trust in Mayors. It’s wonderful to hear that both our service and your Tissot timepiece met your expectations—impeccable is exactly what we strive for. Knowing you’ll return to us for your future timepiece needs means the world to our team.

We look forward to welcoming you back and delivering that same high-class experience every time!

Kind regards,
Mayors

Rated 5 out of 5 stars

Wildly fast overnight shipping in a…

Wildly fast overnight shipping in a presentation grade box, extremely well packaged, for no added cost on a sub $1000 watch? Pretty extraordinary service.

June 9, 2026
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Reply from mayors.com

Dear Todd,

Thank you for sharing this incredible feedback! We’re thrilled to hear your watch arrived with such fast overnight shipping and that the presentation and packaging exceeded expectations. Delivering extraordinary service is something we take pride in, and it means a lot to know it made such a strong impression.

We truly appreciate your support and look forward to assisting you again!

Kindly,
Mayors

Rated 1 out of 5 stars

Have received product

Have received product. Trying to get scheduling.

June 9, 2026
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Reply from mayors.com

Dear Andy,

Thank you for contacting us and bringing this matter to our attention.

Your feedback has been forwarded to the appropriate team for further review. Please expect a member of our management team to connect with you for further assistance.

Kind regards,
Mayors

Rated 5 out of 5 stars

1st time purchase watch was shipped…

1st time purchase watch was shipped quickly and arrived perfectly packaged. Thank you guys for the seamless purchasing experience.

Thank you

June 3, 2026
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Reply from mayors.com

Dear Hector Bonilla,

Thank you for sharing your review with us! We are happy to know that you enjoyed our fast delivery and packaging.

We appreciate your recommendation and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

I had no issues very easy

I had no issues very easy

June 1, 2026
mayors.com logo

Reply from mayors.com

Dear Thomas,

Thank you for sharing your feedback! We’re glad to hear everything went smoothly and that the process was very easy for you.

We appreciate your support and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Levon Samvelyan,

Thank you for providing us with a 5-star review!

We appreciate your business and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Got my second Catier from Mayors…

Got my second Catier from Mayors yesterday. Love that the watch was overnighted. Highly recommend Mayors for shopping.
Best, Ryan

June 2, 2026
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Reply from mayors.com

Dear Ryan Finegan,

Thank you for providing us with a 5-star review!

Congratulations on purchasing your second Cartier timepiece we appreciate your business. Enjoy your new timepiece, and we look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

I ordered my dream watch and it arrived…

I ordered my dream watch and it arrived overnight the next day. My only complaint is that, I wish that I could have picked it up from the FedEx because I had to work and that should be an automatic option when you buy something…

June 1, 2026
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Reply from mayors.com

Dear Charles,

Thank you for giving us a 5-star review!

Congratulations on the purchase of your dream watch, and we are very happy to hear that we were able to be a part of that accomplishment. Please enjoy your new timepiece and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Product got here in timely fashion and…

Product got here in timely fashion and is exactly what I wanted.

June 1, 2026
mayors.com logo

Reply from mayors.com

Dear Daniel,

Thank you for sharing your feedback! We’re glad to hear your product arrived in a timely manner and was exactly what you were looking for.

We appreciate your support and look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great service

Great service

May 28, 2026
mayors.com logo

Reply from mayors.com

Dear Dr. Omid,

Thank you so much for sharing your feedback! We’re thrilled to hear you had a great experience. Even from a distance, our team works hard to make sure every step feels smooth and reliable, and we’re glad that came through.

We truly appreciate your support and look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

My order came faster than expected even…

My order came faster than expected even though I missed two delivery attempts
Packaging was great

May 22, 2026
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Reply from mayors.com

Dear Alexander Arias,

Thank you for sharing your review with us! We are happy to hear that your order came faster than expected and that you enjoyed the packaging.

We appreciate your recommendation and look forward to assist you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick fast

Quick fast. Everything was perfect

May 28, 2026
mayors.com logo

Reply from mayors.com

Dear Dominick,

Thank you for sharing your feedback! We’re glad to hear everything was quick, smooth, and absolutely perfect, that’s exactly the experience we aim to deliver.

We appreciate your visit and look forward to welcoming you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Seamless experience

Seamless experience. Shipped fast, arrived fast.

May 28, 2026
mayors.com logo

Reply from mayors.com

Dear Tom M,

Thank you for sharing your feedback! We’re glad to hear everything was seamless from start to finish, fast shipping and a smooth arrival are exactly the experience we aim to deliver.

We appreciate your support and look forward to welcoming you again soon!

Kindly,
Mayors

Rated 1 out of 5 stars

Surprised and disappointed with…

Surprised and disappointed with unfriendliness and unwillingness to help at Mayors Merrick Park, Coral Gables, Florida. Will not be going back there ever.

May 26, 2026
mayors.com logo

Reply from mayors.com

Dear Martha,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We never want any client to feel unwelcome or unsupported, and it’s disappointing to know that this was the impression you left with.

Your comments have been shared with the team so we can ensure situations like this are handled with greater clarity and care. Our goal is always to assist to the fullest extent possible, and if you have questions about your order, please feel free to email us at clientserviceteam@mayors.com

We appreciate you bringing this to our attention and look forward to assisting you.

Kind regards,
Mayors

Rated 5 out of 5 stars

It’s always a pleasure doing business…

It’s always a pleasure doing business with Mayors.

May 22, 2026
mayors.com logo

Reply from mayors.com

Greetings,

Thank you for providing us with a 5-star review!

We appreciate your kind review for our services, and we look forward to doing business with you in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

OMG!! it’s GORGEOUS

Omg! My watch is beautiful!

Honestly, I didn't expect to receive it so soon.
Excellent customer Service!
I highly recommend to buy in this company!

May 24, 2026
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Reply from mayors.com

Dear Sergio De La Cruz,

Thank you for providing us with a 5-star review!

We are elated to hear that you were satisfied with your watch purchase. Please enjoy your new timepiece, and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast, excellent

May 21, 2026
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Reply from mayors.com

Dear Lina,

Thank you for sharing your feedback! We’re glad to hear your delivery arrived so quickly and that everything met your expectations. We appreciate you choosing us and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Great collection

Great collection

May 24, 2026
mayors.com logo

Reply from mayors.com

Dear Noe Gucovschi,

Thank you for providing us with a 5-star review!

It brings us joy to hear that you appreciated our watch collection, and we look forward to assisting you again in the future.

Kind regards,
Mayors

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