I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
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Had to deliver a parcel to the UAE, which had already been returned by Royal Mail. Mustafa at Mailboxes Leeds and his team were really helpful, with repacking the parcel and explaining the whole pro... See more
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Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ling and the team at MBE Clerkenwell…
Ling and the team at MBE Clerkenwell are so helpful. They always go above and beyond are extremely responsive and organised. Have used them for several years now. Highly recommend
June 25, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Josh,
Thank you so much for the fantastic review and for your loyalty over the last several years!
We are absolutely delighted to hear that Ling and the team at our Clerkenwell branch have consistently provided such helpful, responsive, and organised service. Going above and beyond for our regular clients is exactly what we strive for.
Thank you for your high recommendation, and we look forward to continuing to look after all your business and shipping needs for many more years to come!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
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Fast service, helpful people, 5 star
Fast service, kind and helpful staff, strongly recommend... 5 star at all ⭐️⭐️⭐️⭐️⭐️
June 17, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi H. Oktay,
Thank you so much for the five-star review and your strong recommendation!
We are absolutely delighted to hear that you experienced fast service and found our staff to be kind and helpful. Our team at Hatton Garden always strives to provide a smooth, efficient, and welcoming experience for everyone who walks through our doors.
Thank you for choosing Mail Boxes Etc. London - Hatton Garden, and we look forward to helping you again in the future!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Very helpful and reliable.
June 24, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Sammy,
Thank you so much for the five-star review!
We are delighted to hear that you found our service to be both helpful and reliable. Our team at Hatton Garden always aims to provide a dependable and stress-free experience for all our customers, so your feedback means a lot to us.
Thank you for choosing Mail Boxes Etc. London - Hatton Garden, and we look forward to assisting you again soon!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
very nice service!
June 24, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Consumer,
Thank you so much for the five-star review!
We are glad to hear you enjoyed our very nice service. Our team always aims to make your experience as friendly and smooth as possible.
Thanks for choosing Mail Boxes Etc. Cambridge, and we look forward to helping you again soon!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Reply from Mail Boxes Etc. UK & Ireland
Hi ZJ,
Thank you for the five-star review!
We are glad to hear you were pleased with the quality of our cardboard boxes. Whether you are packing up for a move, storing items away, or shipping something important, we always aim to provide sturdy, high-quality materials to keep your belongings perfectly protected.
Thanks for choosing us, and we hope to help you again at our Cambridge store!
Best regards,
The Team at Mail Boxes Etc. Cambridge
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Jack and Peter sensational unbelievable…
Jack and Peter sensational unbelievable people fantastic incredible people
Thanks to everyone at the us embassy also a dream come true to go to the world cup
June 18, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Iain,
Thank you so much for the fantastic, high-energy review!
We are absolutely thrilled to hear your kind words about Jack and Peter. They always aim to go above and beyond for our customers, so hearing that they provided sensational, unbelievable service really means the world to us.
It sounds like you have some incredibly exciting times ahead with the US Embassy trip and heading off to the World Cup—that truly is a dream come true!
Thank you for choosing Mail Boxes Etc. London - Holborn. We wish you an absolutely incredible time at the World Cup, and we look forward to welcoming you back to the store whenever you need us next!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
Great experience here
Great experience here – really good customer service. I came in with a last minute printing requirement and the team were so helpful and got the job turned around within 24 hours - and the item was exactly what I wanted. Super! Definitely would recommend!
June 11, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Abigail,
Thank you so much for the wonderful review!
We are absolutely delighted to hear that you had a great experience with us. We know how stressful last-minute printing requirements can be, so our team is always ready to go the extra mile to get jobs turned around quickly without compromising on quality. It is fantastic to know that your items were ready within 24 hours and were exactly what you wanted!
Thank you for your lovely recommendation. We truly appreciate your business and look forward to helping you with any future printing or shipping needs at MBE Cambridge!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Avoid like the plague!
Absolutely dire experience. I’ve used Mailboxes in the past and they’ve been fine but avoid the Chelmsford one like the plague. Not only did they package two pieces of rare, fragile Edward Bawden wallpaper completely incompetently – taping it to a piece of a cardboard that was too small, which meant that by the time Parcelforce delivered it, there was a whole corner torn off and a fold where previously there had been none. That was upsetting enough (and has cost me a fortune to rectify) but they’ve ignored every single email, including the one with pictures attached, they’ve ignored the email from the head office, and on the two occasions when I’ve FINALLY managed to speak to Sandra, the so-called ‘manager’ I first of all was told it wasn’t their fault, and latterly she yelled at me and put the phone down on me. They DO NOT deserve anyone’s business.
April 20, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Harriet,
Thank you for your feedback. We are deeply concerned to read about the damage to your rare Edward Bawden wallpaper and the frustrating experience you have described regarding our communication.
We take the handling of fragile, high-value items incredibly seriously, and this situation does not reflect the professional service we strive to provide. We are currently looking into this matter internally with our Chelmsford team and the courier network to understand exactly what happened during the packing process and subsequent transit, as well as reviewing our internal email correspondence.
We would like to investigate this fully to find a proper resolution for you. Could you please contact the Chelmsford store manager directly at chelmsford@mbe.co.uk so we can ensure your case is thoroughly reviewed and addressed as a matter of urgency?
Please accept our sincere apologies for the distress and inconvenience this situation has caused.
Best regards,
The Team at Mail Boxes Etc. Chelmsford
I would rather trust a carrier pigeon…
I would rather trust a carrier pigeon than this shop. The proprietor convinced me to send parcel by FedEx to US.
Despite me telling her exactly what was in it, including chocolate, she did none of the necessary paperwork (including sending prior notice of food to customs) and worse still lied about what was inside. This means my parcel has been stuck in purgatory for 3 weeks with no sign of it ever being delivered to recipient. She was aggressive and shockingly unprofessional when I asked her to help me, sent me a refund so told me she’d washed her hands of me and that I should “deal with it” myself. She sniped “take your damn money” and hasn’t once taken accountability or done the minutest professional thing and apologised. This place shouldn’t be in business. Total incompetency, negligence and hostility.
June 2, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Charlotte,
Thank you for your feedback. We take all customer comments very seriously, and we are deeply concerned to hear about the stressful experience you have had with your shipment to the US.
Following a thorough investigation with our management team, we believe there may be a mix-up with the location, as we have no record of this specific transaction, shipment, or interaction taking place at our Highbury & Islington branch. Furthermore, we do not have any staff members at this store matching the description provided.
It is possible that this may have occurred at a neighbouring branch, and we would strongly encourage you to reach out to the correct location or contact Mail Boxes Etc. customer services directly so that this can be properly looked into by the right team.
We are incredibly sorry for the frustration this situation with your parcel has caused, and we hope it is resolved for you swiftly.
Best regards,
The Team at Mail Boxes Etc. London - Highbury & Islington
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Very rude and arrogant individual
Very rude and arrogant individual, asked to pay £5.0 to post a letter with FedEx which was already prepaid and not providing any additional service but claiming they are an authorized FedEx drop off point- the shop across the street will post it for free.
June 10, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Armir,
Thank you for your feedback. We would like to clarify our store's policy regarding prepaid drop-offs to ensure there is no misunderstanding.
While we are an authorised location, our specific branch operates as an independent franchise and has maintained a standard handling fee of £5 for third-party prepaid drop-offs for over 16 years. This policy is clearly signposted in our shop to ensure transparency before any transaction takes place.
When your partner first visited, our team clearly explained this policy and politely advised that if you did not wish to pay the handling fee, you could contact FedEx directly to arrange a complimentary home or business collection.
While we understand that unexpected fees can be frustrating, we have a strict zero-tolerance policy regarding aggressive behaviour, swearing, and abusive language directed towards our staff. Our team treated your partner with courtesy and offered a free alternative, and we expect our staff to be treated with the same basic respect in return.
We wish you all the best with your future shipping arrangements.
Best regards,
The Team at Mail Boxes Etc. Watford
Customer Service Needs Significant Improvement
They are quite expensive if you rely on them to pack and ship an item. To be fair, they are upfront about this.
When I used them to send a pair of boots from the UK to the US, I was quoted £140 via UPS. I dropped the parcel off on a Friday at around 1pm and was advised that I had missed UPS's midday collection. As it was a bank holiday weekend, the parcel would not be collected until Tuesday. However, when I checked the tracking several days later, it was still showing as "awaiting collection".
I called the Colchester store and explained the situation. I was asked to hold, but the call was transferred to another colleague without any introduction, so I had to explain everything again. The second member of staff then told me that nobody had informed him the parcel required collection, but he had located it now and would ensure it went out that day. Thankfully, once dispatched, the parcel was delivered quickly.
Although I was disappointed with that experience, I decided to give them another chance and returned the following week to ship a second pair of boots. This package was slightly smaller and lighter than the first one but was again being shipped to the US. Unfortunately, I was met by a rather unfriendly member of staff who appeared disinterested that I wanted to send the parcel. After taking the destination ZIP code and checking his computer, he quoted £278 for the shipment. When I pointed out that I had paid only £140 for a similar shipment the previous week, he simply shrugged and was unable to offer an explanation that made any sense. The whole vibe and interaction was off-putting and left me with little confidence in continuing the conversation, askng for an alternative quote with a different carrier.
Based on my own personal experience, I would not use them again. Others may have had better experience, but I found the customer service poor and unwelcoming.
June 5, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Owen,
Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the poor experience you had across both of your recent visits to our Colchester store; this falls significantly short of the professional standards we pride ourselves on.
We have thoroughly investigated both incidents with our team:
Regarding the first shipment: You are entirely correct. While the parcel was safely held over the bank holiday weekend as discussed, it was unfortunately missed on the Tuesday dispatch due to an isolated human error on our part. We are glad it arrived swiftly once dispatched, but we deeply regret that you had to call us to prompt this action.
Regarding your second visit: We have checked our systems and found that the £278 quote was the result of a temporary technical software error on the shipping platform at that exact time. We completely understand your frustration when questioning this price difference. We are incredibly sorry that our staff member’s response and presentation felt unwelcoming and disinterested; this was absolutely not our intention, but we take your comments regarding the store's "vibe" very seriously.
Steve, our store manager, has discussed your review directly with the entire team to ensure that internal communication is sharper and that technical anomalies are properly handled and explained in the future rather than dismissed.
We would very much appreciate the opportunity to make this up to you and restore your confidence in us. If you are open to it, please contact Steve directly at the Colchester store so we can discuss this further.
Best regards,
The Team at Mail Boxes Etc. Colchester
Ling
Ling ! She is wonderful and very hardworking, but more importantly she makes the work place feel so easy and always ready to help
June 5, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Claudia,
Thank you so much for taking the time to leave such a lovely review!
We are absolutely delighted to hear your kind words about Ling. She truly is a wonderful and hardworking member of our team, and it is fantastic to know that her helpful attitude and positive energy make your visits to our store so pleasant and easy.
I will be sure to pass your lovely feedback directly on to Ling—she will be thrilled to hear it! Thank you for choosing MBE Hatton Garden, and we look forward to seeing you again soon.
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Reply from Mail Boxes Etc. UK & Ireland
Hi Edward,
Thank you for the great review!
We are very pleased to hear that you found our team helpful. Providing a straightforward and supportive service is exactly what we aim for.
Thank you for choosing MBE Cambridge, and we look forward to helping you again in the future!
Best regards,
The Team at Mail Boxes Etc. Cambridge
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Mail boxes auction collection Bournemouth
I had mail boxes Bournemouth branch collect, pack and deliver an auction item to me in the Northeast. The service was great and the delivery was prompt. Karol was highly professional and dealt with everything so efficiently.
June 3, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Ozan,
Thank you so much for the great review!
We are delighted to hear that you were pleased with our auction collection, packing, and delivery service from Bournemouth all the way to the Northeast. Karol will be absolutely thrilled to receive your special mention; he always prides himself on being highly professional and ensuring everything is handled efficiently for our customers.
Thank you for choosing MBE Bournemouth - Moordown, and we look forward to helping you with your next auction win!
Best regards,
The Team at Mail Boxes Etc. Bournemouth - Moordown
Fantastic service
Fantastic service, items carefully packaged and arrive safely with no damage. The staff were so helpful and kept me updated at all times. Would use again happily and recommend
June 2, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Emma,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you had such a great experience with us. It is wonderful to know that your items were carefully packaged and arrived safely without any damage, and that our team kept you well-informed throughout the process.
As this review was posted on our main page without a specific location tag, we would love to know which of our stores you visited so we can pass your lovely feedback directly on to the team who looked after you!
Thank you again for your recommendation, and we look forward to helping you happily again in the future!
Best regards,
The Team at Mail Boxes Etc.
Reply from Mail Boxes Etc. UK & Ireland
Hi Minh,
Thank you so much for the lovely review!
We are delighted that we could help you out and get your label printed for you. Our team at Cambridge always aims to be as helpful as possible, and it is wonderful to know that this small gesture made a positive difference to your day.
Thank you for choosing MBE Cambridge, and please do not hesitate to pop back in next time you need any printing, packaging, or shipping help!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Mail Boxes Etc
Mail Boxes Etc. in South Kensington is superb. I uused them last year to transport our suitcases from our hotel in Vienna to our hotel in Prague and was very impressed with their outstanding service. We just used them again last month, to bring our suitcases back from our hotel in The Hague and delivered to our hotel in South Kensington. Suberb service again. They are outstanding.
May 26, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Randolph,
Thank you so much for the superb review!
We are absolutely thrilled to hear that you have had such outstanding experiences with us over the last couple of years. Whether it is managing logistics between Vienna and Prague or bringing your suitcases back from The Hague to South Kensington, our goal is always to make international travel as seamless and stress-free as possible.
It is wonderful to know that our team has consistently delivered the high level of service you expect. Thank you for your continued loyalty, and we look forward to helping you with your luggage arrangements on your next adventure!
Best regards,
The Team at Mail Boxes Etc. London - South Kensington
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The best packing and shipping company I…
The best packing and shipping company I have ever seen. Perfect communication, responsible management, speedy service and accurate packaging. Highly recommended for shipping from London-based auctions.
May 29, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Ivan,
Thank you so much for the incredible review!
We are absolutely delighted to be named the best packing and shipping company you have ever seen. Our team works hard to maintain seamless communication, responsible management, and fast, accurate packaging, so it is fantastic to hear that we hit the mark for you. We take great pride in being a trusted partner for London-based auction shipping.
Thank you for your high recommendation, and we look forward to safely handling your future auction wins!
Best regards,
The Team at Mail Boxes Etc. London - Kilburn St. Johns Wood
Very helpful
Very helpful, informed me of an issue with my postage and sorted it straight away
May 29, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Georgie,
Thank you for the lovely review!
We are so pleased to hear that our team was able to help you out. We always try to catch any postage issues early and resolve them straight away to ensure a smooth delivery, so it is great to know we got this sorted for you quickly.
As this review didn't include a specific location, we would love to know which of our branches you visited so we can pass your kind words on to the right team!
Thank you for choosing Mail Boxes Etc., and we hope to see you again soon.
Best regards,
The Team at Mail Boxes Etc.
Reply from Mail Boxes Etc. UK & Ireland
Hi Martin,
Thank you for the good review!
We are very pleased to hear that our team was helpful and that all of your fragile items were packaged well. Ensuring that delicate possessions are securely protected and arrive safely is exactly what we specialise in.
Thank you for choosing MBE Leeds, and we look forward to helping you with any future packing or shipping needs!
Best regards,
The Team at Mail Boxes Etc. Leeds
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