Medical Depot has really stepped up their game. I always appreciate the personal touch from my rep, Ray. He calls after I place my order and follows up again to make sure everything was received and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Ruby at Medica Depot is especially excellent. She has been my account rep and products are received in a timely manner and Medica Depots products are always excellent.
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered Duralane and the order…
Ordered Duralane and the order processed very quick and shipped quick as well
June 30, 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback! We're glad to hear your Duralane order was processed and shipped quickly. We appreciate your support and look forward to serving you again!
Medical Depot is great but Fedex not so much.
Medical Depot is great. Fedex delivery SUCKS! They left the box outside of my front gate where any passersby can steal the package worth hundreds of dollars. Would it be too much to specify in my delivery instructions to put it on the OTHER side of the gate where it is hidden from view? Just toss it over the gate for heaven’s sake. It is ok, the bottle of Botox encased in inches of foam will not break.
June 17, 2025
Unprompted review
Reply from Medica Depot
Thank you for your positive feedback on our service. We're truly sorry to hear about the delivery issue. While we rely on trusted couriers, we understand your concerns and will escalate this to the carrier.
Thank you for choosing Medica Depot.
Prompt customer service
May 22, 2025
Reply from Medica Depot
Thank you for your feedback! We're glad to know our customer service met your expectations. Providing prompt and efficient support is always our goal, and it’s great to see that reflected in your experience. We truly appreciate your support!
Great service and quick delivery and…
Great service and quick delivery and tracking Thanks Jill
May 22, 2025
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and the speedy delivery. It was a pleasure helping you—hope to assist you again soon!
Shipping took a very long time and only…
Shipping took a very long time and only received after having to call multiple times to get an update. Was told items ship within 36-72h.
May 21, 2025
Reply from Medica Depot
We're very sorry to hear about your experience and the delay in receiving your order. We understand how frustrating it must have been to wait longer than expected and to have to follow up multiple times. This is not the level of service we aim to provide. We truly appreciate your feedback and will be reviewing what went wrong to ensure it doesn't happen again. Thank you for bringing this to our attention.
Reply from Medica Depot
Thank you for the wonderful review! We're so glad to hear that you were happy with our prompt service and your overall experience. We look forward to assisting you again soon!
Great customer service
Great customer service, responsive, fast shipping, authentic high quality products!
May 22, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service, shipping speed, and product quality. Your feedback means a lot to us, and we look forward to serving you again soon!
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and customer service. We truly appreciate your support!
Reply from Medica Depot
We’ve got a manager checking on this for you.
Reply from Medica Depot
Thank you so much for your kind words! We're glad to hear you're happy with our service and products. We truly appreciate your support and look forward to serving you again!
Great first experience
Great first experience! I recently signed up for an account. The process was very easy, great selection of products and I was very happy with the quality of my first purchase.
April 7, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that your first experience with us was a great one. It's wonderful to know you found the sign-up process easy and enjoyed the selection and quality of your purchase. We look forward to serving you again soon! 😊
Jill is so amazing!!
Jill is so amazing!!! She texts and calls back in a timely manner, is always so friendly,& lets me know when there are deals on certain items!!! This company has been nothing but amazing to me! Thanks!
April 17, 2025
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with Jill—she truly goes above and beyond for our customers. We'll be sure to pass along your praise to her! We’re grateful for your support and look forward to continuing to provide you with excellent service and great deals. Thanks again! 💛
I received my Dysport order very…
I received my Dysport order very quickly, and the cool chain was perfect and still cold, thanks to the great packaging. Thank you, Medica Depot!
April 18, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your Dysport order arrived quickly and that the cold chain packaging kept everything perfectly chilled. We truly appreciate your kind words and look forward to serving you again soon. – The Medica Depot Team
Quick delivery and product was great
April 7, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that you’re happy with the product. We appreciate your support and hope to serve you again soon!
Very helpful! It was very small issue with my order, it was resolved very reasonable and fast! Thank you!
Very helpful!
March 23, 2025
Reply from Medica Depot
Thank you for your kind feedback! We're thrilled to hear that your issue was resolved quickly and efficiently. We truly appreciate your support! 🌟
Reply from Medica Depot
Thank you so much for your kind words! Your feedback motivates us to continue delivering excellence. We truly appreciate your support! ⭐
Reply from Medica Depot
Thank you so much for your wonderful review! Your feedback inspires us to continue going above and beyond for our customers. We truly appreciate your support! 🌟
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience and appreciated our customer service. We look forward to serving you again soon!
made the order on 03/14/2025 and till…
made the order on 03/14/2025 and till now 04/3/2025 we have not received !!!!!
March 19, 2025
Reply from Medica Depot
Thank you for bringing this to our attention. We sincerely apologize for the delay. A reshipment has already been placed on your account, and your account manager will be reaching out to you shortly to provide further assistance. We appreciate your patience and understanding
WARNING! Beware: Fraudulent Products and Deceptive Practices
I placed an order with Medica Depot under the impression that I was purchasing authentic, FDA-approved Botox and Juvéderm for my medical spa. They explicitly stated that my order would be shipped directly from Allergan. However, upon tracking the shipment, I discovered that the products were actually sent from a warehouse in Seoul, Asia.
When the order arrived, the packaging was in a foreign language, lacked FDA approval seals, and even contained some empty vials. These products are completely unusable and cannot legally be administered to patients. Their customer service has been unhelpful, and I have been forced to dispute the transaction.
This company misrepresents its products and engages in deceptive business practices. If you want to ensure your Botox is safe, buy directly from Allergan, an AbbVie Company.
April 1, 2025
Unprompted review
Reply from Medica Depot
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and take your concerns very seriously. Please know that this is not the standard of service or quality we aim to provide.
An agent from our team will be reaching out to you directly to investigate this further and assist you with a resolution. Kindly keep your lines open, and we appreciate your patience and cooperation as we work to address the issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.