Medivet  Reviews 

17,717
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the caring, welcoming, and exceptionally knowledgeable staff who handle pets with great gentleness, providing a reassuring and supportive environment during every single visit and emergency. People also deeply appreciate the thoroughness of health checks, clear communication from the veterinary team, and efficient scheduling for urgent medical needs. Some people were dissatisfied with the high costs, expensive medication pricing, and unexpected price increases for routine treatments and ongoing animal care. Reviewers noted that prescription fees and medication markups can be considerably expensive compared to alternative online options.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are very efficient, friendly, and provide... See more

Customer service

People report positive experiences with customer service, highlighting prompt assistance and empathy during... See more

Price

Reviewers mention negative feedback about price, highlighting excessive costs and a lack of billing... See more

Product

Clients share ambiguous opinions on product offerings and medication pricing. While some reviewers expressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient with excellent friendly staff. Good knowledge about our two 8 year old Rabbits which have always been cared for by this practice. Victoria Woods provided us with common sense advice reg... See more

Rated 5 out of 5 stars

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care a... See more

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(17,717)

2,592 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first experience with Medivet New…

Great first experience with Medivet New Cross! Visited with our cat for annual vaccines and check up - slightly delayed due to an urgent appointment needed for another pet but this was unavoidable and they were very apologetic

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Watford are by far the best Vet…

Medivet Watford are by far the best Vet surgery I’ve used and I’ve had Dogs for over 40 years. I rehomed a dog that was abandoned there who is part of the family now and can’t imagine life without her and they handle all your insurance claims for you and take the stress away when your dogs are ill. Can’t recommend them highly enough. The team are incredible. Thank you all.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment on the day & great attention to my dog’s problem.
Medication, scan & urine tests done promptly.
Vet gave full explanation & answered all question. Never felt rushed.
Highly recommend this practice & Nikkiana in particular.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

5* service

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet explained everything to me and I felt so much better. I took her home and started her treatment 💊 we both had a good night sleep and so far so good 🤞 I can not recommend MEDI VET enough for helping poppy and myself, I'll recommend there practice to all.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

No improvement required

No improvement required. My complaint ignored. You don't care about animals. A big wheel of money £544 million pound in debt
Medivet are a disgrace. No money required to keep me quiet

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to sting me with a hidden charge

Tried to sting me with a secret "Joining Fee" that wasn't advertised anywhere but on a leaflet they showed me a the clinic (false advertising, will be reported accordingly). This was after my cat had been chipped and they'd issued me with a worming solution to apply at home. As if they were trying to trap me into paying this unadvertised charge. I didn't allow myself to be ripped off; reporting this to the RCVS.
Then the micro-chipping service these bandits use tried to charge me to make sure the chip identifies my cats owner.
Stay away! They'll try and sting you, too!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly , accommodating & reassuring …

Once again Jacky & his friendly team accommodated a later time slot due to my cat escaping before his earlier pre-booked time slot! Unfortunately wound assessment & cleaning of his wound/abscess was minimal due to Henners (& his mum!!) becoming too stressed ... so usual antibiotics & anti-inflammatories & we were done!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I could ask for nothing more.

My dog is nervous at the vets and she actually lay down and had a nap while the vet answered my questions. A lovely calm atmosphere, all questions answered professionally, excellent attention and care for my dog. I could ask for nothing more.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Vets!

Great Vets!! Lovely lady from reception!

Overall very caring and friendly team.

Thank you for caring for our furry family members!!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone was so kind and helpful

The team at Medivet Canonbury really listened to our concerns about just how nervous our dog is visiting the vet, and Leo (the vet) was brilliant with him and managed to get us a same day referral to the Veterinary Hospital too. Everyone was so kind and helpful - thank you!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Support during a scan .

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him, what they would do during the procedure. The nurse who debriefed us when we collected him, had been with him the whole time. The vet was lovely and has given us all the options and was encouraging too.

August 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look