Medivet  Reviews 

17,723
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the caring, welcoming, and exceptionally knowledgeable staff who handle pets with great gentleness, providing a reassuring and supportive environment during every single visit and emergency. People also deeply appreciate the thoroughness of health checks, clear communication from the veterinary team, and efficient scheduling for urgent medical needs. Some people were dissatisfied with the high costs, expensive medication pricing, and unexpected price increases for routine treatments and ongoing animal care. Reviewers noted that prescription fees and medication markups can be considerably expensive compared to alternative online options.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are very efficient, friendly, and provide... See more

Customer service

People report positive experiences with customer service, highlighting prompt assistance and empathy during... See more

Price

Reviewers mention negative feedback about price, highlighting excessive costs and a lack of billing... See more

Product

Clients share ambiguous opinions on product offerings and medication pricing. While some reviewers expressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient with excellent friendly staff. Good knowledge about our two 8 year old Rabbits which have always been cared for by this practice. Victoria Woods provided us with common sense advice reg... See more

Rated 5 out of 5 stars

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care a... See more

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,723)

2,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly , accommodating & reassuring …

Once again Jacky & his friendly team accommodated a later time slot due to my cat escaping before his earlier pre-booked time slot! Unfortunately wound assessment & cleaning of his wound/abscess was minimal due to Henners (& his mum!!) becoming too stressed ... so usual antibiotics & anti-inflammatories & we were done!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I could ask for nothing more.

My dog is nervous at the vets and she actually lay down and had a nap while the vet answered my questions. A lovely calm atmosphere, all questions answered professionally, excellent attention and care for my dog. I could ask for nothing more.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Vets!

Great Vets!! Lovely lady from reception!

Overall very caring and friendly team.

Thank you for caring for our furry family members!!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone was so kind and helpful

The team at Medivet Canonbury really listened to our concerns about just how nervous our dog is visiting the vet, and Leo (the vet) was brilliant with him and managed to get us a same day referral to the Veterinary Hospital too. Everyone was so kind and helpful - thank you!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Support during a scan .

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him, what they would do during the procedure. The nurse who debriefed us when we collected him, had been with him the whole time. The vet was lovely and has given us all the options and was encouraging too.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Always receive a great service

Always receive a great service when we visit the vet. The staff are very friendly and really helpful. The vets have been great with our cats and treat them so well. Would definitely have no hesitation in recommending to others.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful professional and sympathetic staff

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice given and are pleased to say she is fine with no problems.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

The staff is attentive, dedicated, and professional.

I was obviously scared and emotional, when coming to the clinic. That made me less coherent, was jumping from one information to another in an odd order, but everyone was supportive and patient. They explained everything from the steps we need to make in order to find out what was wrong, to the possible treatments, costs, time line according to the evolution, even giving up to a consultation fee and actively looking for solutions for everything with me. Having the information and solutions, helped lowering my anxiety a lot. The staff is attentive, dedicated, and professional.
Even when I came with a stray cat, found in a very bad condition, they did everything possible to help, giving up on their fee.
I'm grateful for everything.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Nails clipped

A trainee nurse clipped my German shepherd nails. She was so quick and efficient. I’m not sure of her name, but she was brilliant.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Appointment was on time

Appointment was on time. Thorough check up for our Cat . We have used this branch of medivet for the past 4yrs. No complaints . Very happy with the service provided.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Medivet Sutton on Hull:-

Medivet Sutton on Hull:-
Do not use this vets they are the Sweeney Todd of the dog world!!! Been with this vets for 25 years and was taken over by Medivet, what a joke! The staff lie to to cover up medical negligence, but if it’s any consolation they are the cheapest in the UK for teeth extractions - £18 a tooth with all after care and included.

October 9, 2025
Unprompted review

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