Me Group UK Reviews 78

I was pleasantly surprised at the level of service I received from your support team, (Lucy.)

Prompt, clear & solution focused.

Great service.

I just simply don’t believe this company! I used their launderette and they took money for 3 machines when I only used one machine. Trying to get a refund is a nightmare so watch out because actually it is stealing taking money from your debit card!

The PhotoMe photobooth I used appeared to be faulty as it gave us ID pictures with some cosmetic errors, however after emailing the customer service team I was provided with great support and directed to a refund.
If not for the cosmetic issues with the ID photos, the photobooth was ok!

Absolutely ridiculous website, obviously designed to offer no help whatsoever! Wouldn’t bother using the photo-me booths as just a waste of money. Taken photos on 30.5.24 still code not working on the 3.6.24, then had to pay again for another one and again code is not working and no way to contact anyone as the phone number directs you to a website to use an online chat that is open Monday-Friday from 10-4 but when trying to use it on a Monday at 10:45 their chat is ‘closed’

The website is absolutely terrible. The location search feature using a postcode is completely useless on any platform or browser, whether it's Chrome, Safari, or Edge. Requesting a refund is an infuriating ordeal, forcing me to enter my email address multiple times. This obnoxious process seems intentionally designed to frustrate customers and prevent refunds. Their so-called customer service number is a joke, only playing an automated message that sends you back to the useless website. An utterly hopeless experience!

The responded to my emails within minutes each time that I sent one. Unfortunately they were unable to help me as the on-line, digital photos are deleted after 30 days and it was over two months later that I contacted them.

Excellent service and very helpful

I had problems down loading photos ,customer service was very helpful and Explained what to do ..but it turned out I needed to do it on a laptop not a phone or tablet .
Highly recommend 👌

Customer Services were very quick to respond to my initial query sent by email. The photo ID wouldn’t work but eventually after a few attempts did.
Helpdesk friendly and efficient.

Great customer service support, had a problem with my code on passport pictures and email was send with quick reply. Just waiting on a refund to retake pictures.

Lucy Thank you for your help and a no quibble refund.
Your Customer Service is excellent.

This company is amazing I love them so much

I had photos done for a new passport in a Photo-Me booth and they were excellent and accepted by the Passport Office. However......
this company cannot be contacted - the phone number on the printed photos is for dry cleaning machines, a google search gives a landline which is recorded message and cut off, and the online chat no longer works. Also, the e mail address does not exist.
The photos are deleted from their records after 30 days and I simply cannot find a way to download to my computer.
The query options on the website are no help with this question. Update:
I did manage to contact them and they advised me to contact gov.uk -who have advised the only way is to take a copy of the photo as you upload it, but before completing submit. After that it cannot be accessed.
Ultimately good service and photo-me responded to this review - hence the update.

I got some passport photos taken at a booth but they were rejected when I applied for my passport online. I contacted the company and they immediately responded and were quick to agree a refund straight into my bank account within 5 days. They made it really easy.

I received a prompt and efficient service from Lucy. She was very reassuring, which is exactly what I needed as I was urgently trying to replace my lost passport.

Don't use MeGroup, "Photo me" photo booths, They take 72 hours to upload the digital code you need to use your photo but don't tell you that in the booth, then the code does not work. You end up delaying your passport application and spending ages online trying to work out why it does not work. Yes they offered a refund but from info on their website I d say this is a very common problem and the return does not compensate for wasted time and delay to application.

I recently had an issue with some photos that had been purchased incorrectly. The granddaughter bought the hard copy ones and not the digital version. I spoke to the online chat and they were very pleasant and helpful and we have applied for a full refund, excellent service especially as it was our mistake 9/10. The only reason I gave 4 stars was because I like to speak to real people and not machines. I did feel like the online chat was with a real person though so good from that point.