Memsaab Reviews 

1,439
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the staff for their passion, helpfulness, and ability to make them feel comfortable and well-cared for. Many people highlighted the excellent customer service, noting the team's outstanding guidance, cooperation, and personalized approach. The overall service experience was frequently described as excellent, with many appreciating the efficient process from selection to fitting, leading to beautiful and well-fitting outfits. However, some customers also noted issues with product quality and accuracy, such as items arriving with missing components, defects like visible glue or missing embellishments, or discrepancies from expectations. Additionally, a few other people also felt that the customer service was unhelpful or dismissive when addressing these concerns, leading to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers praise the amazing... See more

Service

Reviewers mention positive feedback about service, with many describing it as amazing, excellent, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the amazing quality,... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and supportive staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more

Rated 5 out of 5 stars

A great variety of clothes at competitive prices. Amazing service from Smena who has a real passion for clothes and making sure you get what you need to look your best. Returns/exchange process was sm... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 44% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,439)

206 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service from Ahsan at Memsaab

Memsaab has an exceptional team who consistently go above and beyond for their customers. Every time our family books an appointment at their showroom, we are met with outstanding service and genuine care.

During the busy Eid approaching period, we were assisted by Ahsan, who also helped us with our very first purchase. Despite how hectic it was, he remained incredibly attentive; bringing out a variety of suits and offering thoughtful suggestions when we were unsure of what to choose. The one-to-one shopping experience truly feels luxurious, with dedicated time and attention that makes you feel valued.

Close to Eid, I had a last-minute change of heart about my outfit. As their phone lines were understandably overwhelmed, I reached out via their TikTok live and was kindly advised to visit the showroom for an exchange. When we arrived, Ahsan recognised us immediately and once again went out of his way to accommodate us, all while managing other customers with remarkable professionalism. His hard work and commitment were evident throughout.

Thanks to the excellent service and beautiful outfits, our family is now so excited to wear our matching “mummy and me” suits this Eid.

Thank you, Memsaab, for another wonderful shopping experience, and a special thank you to Ahsan. We look forward to returning again next Eid.

March 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst experience

Worst experience
I purchased the item it was low quality fibre and they didn't accept return
Never buy it again

March 17, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,
Thank you for your review, we do accept returns for all our customers, please email us on info@memsaabonline.com for us to send you the return link

Thanks

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Rated 1 out of 5 stars

I have been trying to contact Memsaab…

I have been trying to contact Memsaab since the 5th March, from different forms, number listed on website, WhatsApp and email. No reply from anyone. I ordered a suit for my daughter, 3 piece but was sent a 2 piece. Although it said on the description. I have proof, then recently they changed it to 2 piece. They have ruined my experience with them, I was a new customer, recommended by friend. A big mistake. Memsaab ruined my daughter's Eid clothes. Never will I purchase from this company. Very unprofessional.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

I have bought clothes for eid

I have bought clothes for eid. One dress was really nice but when I bought an expensive on from the website Zarish - Readymade - Shagna Premium Raw Silk, this dress looked nothing like on the website. The cloth, the works on it everything looked cheap and the dress did not fit me well. I wanted return or exchange but they said as it was on pre order it cant be returned. But the same dress is on sale in tiktok and in less price and returnable.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I am extremely grateful and with the Memsab customer service, I ordered online 3 times in within one month as because the sale offer is very good, even without offers one are good price too, and yesterday I went to the store to check some dresses sizes for my daughter and niece. The staff members was fantastic, specially a brother named Ahsan, his just amazing person, his help us with patience and very friendly behaviour, same time very professional as well, I have happily bought more dresses in store yesterday and will purchase even more in upcoming time. Just missing the old store in bury park as we have been very old customer of Memesab as because the dress’s quality is the outstanding.
Many thanks

March 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Not as shown on the pics exaggerated…

Not as shown on the pics exaggerated vids and pics with light effects. Shown as heavy embroidery when it arrived was just printed. Prices were twice as much as elsewhere. Never will I buy from here again. Not happy
What a bump.

March 14, 2026
Unprompted review
Rated 2 out of 5 stars

Sizing is way off

Sizing is way off. Too small.
Clothes quality is Ok.
3.50 to deliver items
£6 to return.
Nearly £10 with nothing to show for it. Needs reviewing

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

I wouldn’t even give them 1 star. Poor customer service. I ordered my Eid dress from them and it was damaged. It was ripped at the front and back. Ive informed memsaab via multiple avenues including WhatsApp, email and I’ve tried calling them but I’m being ignored. Even requested a returns on their portal, no response. I’m requesting a charge back via my bank. I will never order from them again. AVOID!!!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing buy

Amazing buy. Very very beautiful dress. Well worth the price. Memsaab is my go to website for Eid shopping. Easy delivery and quick returns. Well done Memsaab!!

March 12, 2026
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Rated 5 out of 5 stars

100% recommend

Ordered online and such an easy process. Collected all items from the warehouse, so easily. No faffing around. The quality of the clothes are lovey and the sizes are immaculate. My new go to. Thanks

March 8, 2026
Unprompted review
Rated 2 out of 5 stars

First time I shopped with…

First time I shopped with Memsaab..Sizing off and quality too… loose threads, poor quality stitching and material even though on the website the designs look quite enticing. In addition, customer is charged for the re-stocking so overall no I would not recommend.

February 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Unfriendly staff!

I have just recently placed an order with this company on their website checked out and a day later was informed one of my items were not in stock a decent auto populated message on what’s app showing empathy in how sorry they were and what steps I was able to take to resolve this. This was all understandable until I then tried to get a hold of someone on the other side to let them know what steps I wanted to take - no response and the most unfriendliest response after sometime. I think they really need to go ahead and improve themselves on their customer service skills! Avoid if you want a pleasant experience when something goes wrong on their side and needs correcting.

February 26, 2026
Unprompted review

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