Memsaab Reviews 

1,439
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the staff for their passion, helpfulness, and ability to make them feel comfortable and well-cared for. Many people highlighted the excellent customer service, noting the team's outstanding guidance, cooperation, and personalized approach. The overall service experience was frequently described as excellent, with many appreciating the efficient process from selection to fitting, leading to beautiful and well-fitting outfits. However, some customers also noted issues with product quality and accuracy, such as items arriving with missing components, defects like visible glue or missing embellishments, or discrepancies from expectations. Additionally, a few other people also felt that the customer service was unhelpful or dismissive when addressing these concerns, leading to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers praise the amazing... See more

Service

Reviewers mention positive feedback about service, with many describing it as amazing, excellent, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the amazing quality,... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and supportive staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more

Rated 5 out of 5 stars

A great variety of clothes at competitive prices. Amazing service from Smena who has a real passion for clothes and making sure you get what you need to look your best. Returns/exchange process was sm... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,439)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Had a really good experience with… Sobhan

Had a really good experience with sobhan , he treated us so kind and helped us find the right suit for the event and was very patient would definitely recommend and definitely would come again thank you so much Sobhan for all the help

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Thanks to Usma

Thanks to Usma,
Friendly very helpful & found us beautiful outfits!
Thankyou

February 2, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

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Rated 1 out of 5 stars

Staff was so rude

Staff was so rude, disgustingly rude do not eat here

February 1, 2026
Unprompted review
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Reply from Memsaab

Hi i believe you have got the wrong business, we are a clothing business

Rated 5 out of 5 stars

Very welcome and accommodating

Very welcome and accommodating, provided refreshments. Usman was very helpful

February 1, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 5 out of 5 stars

Soban Mensaab

Soban. Excellent service, very patient and helpful. Knows how to match your wishes with the wedding you are attending 👍🏾👌🏽

February 1, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 3 out of 5 stars

Very disappointed with Memsaab this…

Very disappointed with Memsaab this order. Have ordered many women's suits literally last year. This time not impressed at all. Two of the four items, quality not great, size not like before and nothing like the colour advertised for one of them. Kept two of them, however when returning the other two, I had to pay 6.00 pounds for each item, a total loss of twelve pounds for me. How this is justified, I don't know. Both items had to go in separate bags and 6.00 for each to be posted. Never will I be ordering from them again. Return's policy a complete rip off and a lovely money making scam for the company. Think before ordering from this company, please read return's policy first.

January 8, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,
We’re sorry to hear about your experience.
Please note that returns are not free, as stated in our refund policy. We charge £6 per return. We’re unsure how you were charged £12 for each suit, so we’d like to look into this for you.
Could you please provide your order number so we can check the details and resolve this matter as soon as possible?
Thank you for your understanding, and we look forward to your reply.

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Rated 5 out of 5 stars

I gave five stars as I am very happy…

I gave five stars as I am very happy with Memsaab so far. My experience remained excellent. The customer services Memsaab offers is excellent. I had to exchange the size and they guided me and facilitated me in an outstanding way. The customer service advisor, Ms Urooj has been very kind and cooperative. I really appreciate the way she addressed me "sister".
For improvement, it might be a good idea if the Shalwars are not too small, and leave a margin in-case if it needs alteration.

January 14, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 5 out of 5 stars

We had a lovely private experience

We had a lovely private experience. Soban was very patient and there was a great variety of clothes.

January 25, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 5 out of 5 stars

Highly recommend

Quick delivery, quality product, presentable packaging and great price.

January 20, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 1 out of 5 stars

High prices for low quality garments

The worst dress I could possibly buy for a wedding! Close to £90 with delivery and it falls apart. It came with loose beads and thread and even holes in the fabric. The dress has this horrible chemical odor that doesn’t goes away. They claim they are handmade but clearly they are massively manufactured. Those stitches har made by machines not hands. The price is not worth the product and I got it on sale! It was around £140 full price which is insane! The shop screams scams as they try to place disclaimer so you don’t complain about poor manufacturing, they are all about money and 0 customer service. Appalling!

January 14, 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, i am very sorry you have encountered this issue, but i can see from the email our staff have offered you a few options to return the item, therefore im not sure where the "scam" has been as we are willing to take the outfit back on our postage also. I hope this claifies the situation and if you could email us on info@memsaabonline.com we can investiagte further.

Kind Regards

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Rated 1 out of 5 stars

Shoddy Company - AVOID

Firstly terrible customer service - please tell me, how I'm supposed to know or guess that the back of this outfit is plain and has got no pattern on it. They then had the cheek to send me a picture which has the tiniest amount of the back showing (which could be easily be misconstrued as the dupatta) and circle it to say that is enough evidence the back is plain. The way they send emails and deal with customers who have ordered online is APPALING. They also charge you £6 for each return. Unfortunately I had to order for emergency reasons (bereavement) and did multiple orders - I wish I never bothered. I'm pretty sure it does not cost £6 to send an item back with the post office - so they're making a profit on the postage charge back to customers - Absolutely no ethics at all.

Secondly the outfits are so sheer, they said it could have been to my colouring that's why the outfit was sheer?! It's down to the fabric and it's sheerness - not down to the person wearing it. The quality is not the best - they are thin and cheap.
I'd avoid this company unless you were to physically go in to their store, as it seems those customers have had a positive experience.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone…

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with modern style perfectly. The fabrics are rich, the designs are classy, and every outfit feels thoughtfully curated.
Sameena was amazing and really catered to my individual needs

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Moldy and damaged

Odered 3 times - different occasions
Thought could be faulty for once... but
everytime i got damaged clothes or full of mold!
Never gonna buy again!

December 11, 2025
Unprompted review

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