Market Harborough Building Society Reviews 

The service I received was professional, friendly, and extremely helpful from start to finish. Everything was explained clearly, and I felt listened to and supported throughout the process.

The staff member I spoke with was patient, knowledgeable, and made everything simple and stress-free. It is refreshing to receive such genuine and caring customer service.

I spoke to Emma this morning so helpful and very pleasant she dealt with my enquiry with complete confidence she’s an absolute credit to the company

Very helpful member of staff. The information given was very clear and we also got a drink during the chat

Went into the Market Harborough branch to open a 160 day Notice Account on behalf of my elderly father, using POA. Claire could not have been more helpful during what is quite a complex process. She set me at ease, made sure I was comfortable and completed everything in a timely and professional manner. Whilst waiting I was able to hear Jen in the background greeting customers with warmth and care … you can tell these ladies know their customers and give the kind of service and experience we know we can expect from MHBS. Thank you Ladies, you are a credit to the company and I look forward to dealing with you in the future.

Amazing, I rang up quite stressed that I couldn’t find the customer number. And the lady on the phone was very very helpful. Stayed on the phone whilst my password was reset, and was in my account in less than 5 minutes

Called for confirmation of balance on a new account. Spoke to Emma who was very helpful, polite and professional.

When they send an email saying "we would like feed back on your transaction " dated two days ago, when the transaction was 4 weeks ago, causes panic. When you send emails put the date the transaction happed on the communication.

Visited the Rothwell branch. Jane was extremely helpful and resolved a number of my questions without fuss. Clear and easy to follow explanations. Thank you.

Very polite, friendly, knowledgeable, and patient.
Excellent all round customer experience.
A*

Great staff on desk at moment all polite and helpful

Phone answered fairly quickly and Emma helped me with an interest query very efficiently. Nice and friendly to speak with.

Friendly and professional traditional customer service. Emma couldn’t have been more helpful in dealing with my enquiry.
Far better than all the modern automated AI etc that has increasingly taken over the world!
Many thanks.

easy to set up ,friendly staff ,good saving rates

There was no lengthy wait to speak to someone. I explained my problem and Emma understood immediately what I was talking about and was able to reassure me that it could be sorted out very easily. She advised me to send a secure message to set out in writing what my issue was and layer I the same afternoon I received a reply confirming that money I had sent by mistake to the wrong account was returned to my bank.
In summary; a very helpful and knowledgeable response setting my mind at rest quickly. Couldn't have asked for better.

Excellent experience in the Kettering branch from the team opening my first branch-based account.

Emma was extremely helpful today on the phone helping to explain my options.

I spoke with Emma twice over the phone when setting up a bank account, and she was very helpful on both occasions in sorting out my problems with setting it up!

Hannah and Claire were extremely friendly, helpful and efficient in opei g the account I needed and making transfer arrangements.
I particularly welcomed their concern for my privacy.

What pleasure it was speaking to Emma today, she must have the patience of a saint, my problem being I couldn't access my account which was no surprise as I was using details from a different bank, but Emma sorted it all out in a lovely friendly professional manner ,she is a credit to the building society, and I promise I now have all my details squared away correctly.
Chris