Market Harborough Building Society Reviews 

Hannah and Claire were extremely friendly, helpful and efficient in opei g the account I needed and making transfer arrangements.
I particularly welcomed their concern for my privacy.

What pleasure it was speaking to Emma today, she must have the patience of a saint, my problem being I couldn't access my account which was no surprise as I was using details from a different bank, but Emma sorted it all out in a lovely friendly professional manner ,she is a credit to the building society, and I promise I now have all my details squared away correctly.
Chris

My call was answered quickly and my query was dealt with very efficiently by Emma. Thank you!

GREAT SERVICE /COMMUNICATION AND FREEPOST ADDRESS

Had a good experience

Super friendly staff had a problem with the online process down loading ID spoke to a person and they were helpful, friendly and reassuring. Superb customer service. Also great saving products.

Pleasant personnel. Easy withdrawals. In town location. Face to face service.

Customer service team very helpful on opening account

You’re staff are very welcoming and efficient on the counter
And your saving rates are fair

Spoke to a charming lady who was good enough to sort out a issue I had. Very professional and obviously new what she was doing.

Staff were extremly helpful and professional

The cashier explained all relevant details in a simple and understandable way and was very pleasant.

i had been trying to open a 2 year fixed bond for weeks and so initially Rachel sent me the form by post helpfully as online was not accepting my request. I still could not transfer the money via my bank as I did not have an account number. I rang and spoke to Alicia, who was extremely helpful and I was able to transfer the money. I spoke to Alicia today and she confirmed that the money has been received and has been extremely patient and helpful. Customer service indeed!

Easy to do but couldn't find the interest rate I'm being paid.

Class leading saving rates. Nice online site. Safe and secure

Very friendly and helpful front of desk staff. Hindered by inability to get online, forcing me to pay a deposit into my account by cheque!!

Vicky at the Rothwell Branch was very helpful with opening new accounts and assisting with other queries regarding already opened accounts.

I visited Kettering Branch on 8th May 2026 for advice in respect of my account. The lady who dealt with me was polite, courteous and extremely helpful, providing me with excellent advice. Later the same day I had some difficulty in registering for online service. I telephoned the Customer Support Team and spoke to Emma who was again polite, courteous and extremely helpful. Emma spent time taking me through the procedure which ended with a positive result. I was very impressed by the way I was dealt with by both of these members of staff. I felt that both of them went the extra mile in providing me with excellent customer service.

No excessive waiting on hold. A polite and concise experience with someone who demonstrated that they knew what what they where talking about.