MILK Books Reviews 

11,773
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,915 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the photo books, beautiful materials, and the highly intuitive design tools available on the easy-to-use website. Many people also warmly appreciate the fast delivery service and the careful packaging that keeps their cherished memories wonderfully protected during transit. Though some customers experienced issues, a small group of users were not happy with the overall product quality relative to the cost. These consumers mentioned specific disappointments such as unexpected shipping fees or photo prints appearing dull despite high-resolution originals.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality, vibrant print... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding materials, vibrant... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and online editing tools are... See more

Website

Customers consistently note positive experiences with website navigation, design, and customisation options.... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QUALITY KEEP SAKE FOREVER!! So impressed with my beautiful linen cover photo book that has a striking resemblance of a high end coffee table book which will be forever on display of our most cherished... See more

Rated 5 out of 5 stars

We made our wedding magazine after receiving all our wedding pictures. The book was incredibly easy to put together with many different options in page formatting and style. We received the book... See more

Rated 5 out of 5 stars

The most amazing and easy software to create my own photo album. Super web server, and the quality of the final product is AMAZING! Lo compraré para cada etapa de mi vida! El mejor recuerdo! 1000/100... See more

Rated 5 out of 5 stars

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! Th... See more



Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Association or Organization
  4. Gift Shop
  5. Hobby Store
  6. Wedding Service

Written by the company

Create High Quality, Custom Photo Books & Photo Albums Online With MILK Books. Design Your Photo Book Using Our Digital Photo Book Software.

MILK Handcrafted Photo Books

Written by the company

Satisfaction promise
We guarantee the quality of our products.
Worldwide shipping
Great value shipping wherever you live.
Free secure storage
We never delete your printed projects.
We use the finest materials
Every book and album is carefully created using premium papers, fabrics, binding and inks.
We offer the best quality digital printing
We use age-old bookmakerʼs techniques combined with industry-leading printing presses for the best print results.

Satisfaction Promise

We guarantee the quality of our products.

At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(11,773)

2,057 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent

The website was really easy to use, designing a wedding album took about a full day but had the website not been designed as well, it could easily have taken 3-5 days.

There’s a range of layout options, binding options including fabrics to bind the album in. Beyond making the album various presentation options were offered.

It was easy to switch between colour or black and white although I’m not sure I recall a sepia option. The introduction offer was also quite nice and it only took a few days to deliver the completed product.

The service offers nice nudges such as do you want to share the draft with friends or family to review. This was the first album I made with MILK but I’d definitely make another one.

I only used an iPad for this one so will download the Mac software/app for the second album. One thing I did notice was that there was a lot of white space on some pages and I don’t think that what clear to me when reviewing the draft.

The other point I would add is that if there are stock options in terms of albums people make - such as weddings - it might be worth adding a checklist to test if people have covered all of the main moments so for example hair/makeup, jewellery, vows, speeches, etc.

July 9, 2026
Rated 4 out of 5 stars

Unhappy at first, but problem fixed promptly!

The quality was much less than anticipated. I knew it was a magazine cover, but it had water stains within one day of arrival. Make sure you know exactly what material you’re getting. Certainly was not worth over $200 for something that was ruined so quickly.

Update: Customer service was very attentive and held firm on their satisfaction guarantee. They provided a voucher for a reprint with the amount paid, and I used this towards a book with a hard cover. Looking forward to the final product. One of the best customer service experiences I have had!

July 17, 2026
MILK Books logo

Reply from MILK Books

Hi Meghan,

Thank you for your review.

We are sorry if your Magazine didn’t meet your expectations.

Our Magazine covers are crafted from a Textured Matt card cover, with a protective water varnish for added durability. We try to make our materials clear across our range, and we are sorry if this was missed while creating your special keepsake.

I can see our Customer Service team are working with you to investigate your concerns as per our Satisfaction Promise, and are awaiting your reply - https://www.milkbooks.com/satisfaction-promise

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

Best photobook service I've ever used

I honestly couldn't be happier with my new photobook! After years of saving and trying to find a company that would do justice to my beautiful wedding photos, I finally took a chance on MILK having seen them online. Their online editing set up is brilliantly simple to use and can be done in your own time, helping you with layouts and enabling you to create your own bespoke album in real time. The finished product is beautiful, from cover to cover the quality is absolutely wonderful, and despite how many pages my book has, it still lays flat and the linen cover sits beautifully across it. Some of my photos came out darker in print, but the paper quality is lovely as well, giving my book a professional finish, so the darkness isn't a huge problem.
As an amateur landscape and travel photographer, I've used all sorts of online printing services, but I will DEFINITELY being using MILK again and again. They are worth the higher price point and please don't be put off by them being based in Hong Kong.

My only feedback to the team at MILK comes in the form of requests - more layout options in the editing section please! And even bigger books so I can create some 'coffee table' style albums for landscape photos!

July 14, 2026
Rated 5 out of 5 stars

Beautiful work

Beautiful work. The packing and presentation were solid. Though I made a relatively small one, the book itself felt substantial, the paper quality is beautiful and represents the photographs so well. The binding and folds are strong and durable. I love it!

July 11, 2026
Rated 5 out of 5 stars

Very user-friendly

The interface is so easy and intuitive to use and I really appreciated the ability to save and come back to it; the pre-purchase option is really helpful to take advantage of sale pricing too!

July 18, 2026
Rated 5 out of 5 stars

We love our Milk Books wedding album

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! The prints look fantastic, and no details were spared. We will be recommending Milk Books to anybody who is willing to listen!

July 18, 2026
Rated 3 out of 5 stars

Colors were different and made people…

Colors were different and made people look different from the original photo :(

July 15, 2026
MILK Books logo

Reply from MILK Books

Hi Monica,

Thank you for your review.

We are sorry if the print result of your Medium Canvas print didn’t meet your expectations.

As we haven't heard from you about this issue, one of our Customer Service team have emailed you to investigate as per our Satisfaction Promise - https://www.milkbooks.com/satisfaction-promise

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

Such a smooth experience to create my…

Such a smooth experience to create my album. The program was easy to use and I love all the options I could choose from to find the best layout. The team was so help when I realized I made a small error after I placed my order, we were able to correct it before it was printed !

July 10, 2026
Rated 5 out of 5 stars

I ordered a photo book for my son’s…

I ordered a photo book for my son’s 18th birthday, and the quality is outstanding. I’ve made many photo books with other companies over the years, but none have come close to how beautiful this one is. The cover, the print quality, the paper, everything feels premium. I’m genuinely impressed and would highly recommend Milk.

July 10, 2026
Rated 5 out of 5 stars

Beautiful keepsake book

We are beyond happy with our wedding photo book. The quality is immaculate and we know it’s something that will be treasured for years to come. Easy process to organise the photos as well

July 17, 2026
Rated 5 out of 5 stars

The editing tool is so easy to use &…

The editing tool is so easy to use & one of the most intuitive & comprehensive I've found. It's simple to use Milkbooks own templates but has enough flexibility to adjust the layouts to fit your vision. I found the filters helpful to only see what photos I hadn't used yet & the layout checks were great to make sure I didn't misprint anything. It took me a while to figure out how to delete photos altogether & even on a large monitor it can be hard to zoom in as much as you might want. Not a big issue, but I struggled to edit complex pages with lots of smaller images on a smaller laptop screen. Overall really happy with the customisability, not just a cookie-cutter result but does mean more time consuming & more decisions to make!

July 9, 2026
Rated 5 out of 5 stars

Absolutely love!

Absolutely love the book I created for my wedding album. The quality is exceptional. The best wedding book I’ve seen. It was so customizable and easy to add pages. It is the perfect accent piece in my living room and can’t wait to show everyone who visits my house!

July 9, 2026
Rated 5 out of 5 stars

Love our milkbook product so much

Love our milkbook product so much! The website was easy to use with good tips along the way. I contacted them multiple times and always got quick responses to help me. My book is of high quality and I love it

July 16, 2026
Rated 5 out of 5 stars

Highly recommend :)

The quality of the pictures and book are beautiful. For a custom made item, the turn around time wasn't long at all too. I will definitely purchase from you again in the future and recommend you to others :)

July 2, 2026

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