While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more

Company replied

Rated 1 out of 5 stars

I have a faulty playmat. I contacted customer service over a month ago on 11th December. They asked to provide pictures and order number which I did. Since then I have heard nothing back. I’ve cha... See more

Company replied

Rated 5 out of 5 stars

We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in ship... See more

Rated 5 out of 5 stars

Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice adde... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Mimibear, find the latest, high quality at reasonably priced products for all things baby related. From Muslins to clothing to Nursery inspo. Free shipping


Contact info

3.5

Average

TrustScore 3.5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Matching tracksuits

We ordered a couple of matching tracksuits for our daughters, the beige daisy set. Not only are they gorgeous but of the best quality! Super soft and wash well. Will definitely be ordering again!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

We ordered the cream boucle armchair…

We ordered the cream boucle armchair for our 18 month old and it's absolutely beautiful - size wise I can imagine it will easily last until she's 3/4 years old.
It was delivered in the specified timeframe and it is really good quality.
The colour also matches our decor perfectly.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

Pre-ordered a Moonie Bear in Jan, this was due in end of March. No update on my order, seller started advertising the bears were back in stock and they were then readily available on the website. Messaged seller and enquired why my order hadn’t been dispatched despite them now being in stock. Received a reply saying she would chase with DPD as she was sure she packed this order. Still nothing so I had to chase again for an update despite it now being 3 months, I was then told my order would be sent next week (this was on Friday of the previous week and we are now on Thursday of the following week) I’ve had to chase and ask for tracking details as I’ve still received nothing, but this message has also gone ignored despite multiple social media posts since sending. I can see this is a regular occurrence based on previous reviews and I won’t be ordering from here again. I wanted this item before my baby arrives but now it doesn’t look possible. While I appreciate this is a small business I have used many far more competent small businesses before and received far far better service than this.

April 4, 2024
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi,

Apologies due to bank holiday Friday & Monday, it’s been a little delayed getting out. It’s also Easter holidays, it’s being sent out tomorrow via next day delivery due to DPD losing the first one. I did message on Good Friday stating it would be sent this week.

Rated 1 out of 5 stars

Horrendous service. AVOID AVOID AVOID

Horrendous service. Bought a bike for my daughter's birthday back in February and still waiting with no bike in sight whatsoever. There is no way to speak to a human as they don't have a contact number and never answer their emails. Now at the point where I need my money back so will need to request a charge back as mimibears customer service is non-existant. This bike was meant to be my daughters main gift for her second birthday, I've given a fair amount of time and been patient but it's not a good company to part with your cash if this is how they do business. Avoid like the plague!

April 1, 2024
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi,

As per our email today, we contacted yourself on

Order placed 26/02
28/02/2024 10:18
Never heard anything so emailed again on
06/03/2024 13:57
Again never heard anything so forwarded the same email again on
25/03/2024 & nothing until today (01/04/2024) at 13:51 which I responded to (13:57) on my day off as we have waited to hear from you.
All email screenshots have been sent to you today for proof.
By 14:45 your order had been refunded.

Unfortunately we do not have a contact number as we are a very small business.
We have tried our best to contact you on the same email you provided when placing the order.

I feel a little disheartened by the review as there wasn’t anything we could do without hearing from yourself.

Advertisement
Rated 5 out of 5 stars

We love our mimi bear 🧸

We love our mimi bear 🧸!
The soothing sounds are just so dreamy they help me sleep let alone my little baby girl. But in all seriousness, for all her daytime naps we have mimi with us and it’s one of those sleep aids for her now. The fact it’s rechargeable is just the best! We have a few other items with the same concept and they’re battery operated which is such a pain, so the fact this is rechargeable makes it a dream! 💭
You can also take the sound/light machine out of the mini bear and use as a night light / sound machine in the very early days when your baby is too small for the actual bear.
If you’re looking to buy a baby shower gift or your a mummy to be, get this on your list! You won’t regret it 🧸🤍

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Products not received

I placed an order in January, received 1 item but not my other items in the order. Emailed on two occasions and still no response to even give an updated timeline for delivery, disappointing as I’d be happy to wait if they confirmed a delivery date instead of not replying.

January 29, 2024
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi Kimberly,

Massive apologies about this, I clear the emails most days & have not received an email from your email address above. So sorry. Please may I confirm you have emailed hello@mimi-bear.com or messaged on Instagram?

Please resend your email with your order number & I will get back to you today.

Thanks
Hannah

Advertisement
Rated 5 out of 5 stars

Recent purchases

Lovely small business. I always rely on mimi-bear for any products that I'm looking at purchasing.
Amazing quality, well packaged & speedy delivery service.
They look out for their customers.
Thank you so much for our recent purchases!

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased a few items on…

I have purchased a few items on separate occasions now, and I absolutely love the products. Always beautifully packaged and great quality. Always happy to support independent businesses.
Pleased with the service and speed of shipping, always great communication from the team.

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality items

I have placed a few orders over the last couple of years. All have been easy transactions with no complications. Items are shipped fast and have all been good quality.

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING

Super easy website to use! Quick delivery, order came safe & packaged well!
Thank you so much <3

November 23, 2023
Unprompted review
Advertisement
Rated 3 out of 5 stars

Shipping/price

Can not speak for the quality of the item yet as I have not received it. I ordered a personalized chair, it did state that these can take 2-4 weeks but I thought surely not 4! For the price of the item (and prices of items in general) shipping should be quicker. I’ve ordered other personalized items from other retailers and it takes nowhere near this amount of time. So plan (way ahead) for a month turn around time if you’re ordering someone a personalized gift.

January 20, 2024
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi Laura,

Thanks for your review, we do state on all our personalised chairs delivery is 2-4 weeks as the products are made to order & abroad.
The order was placed 21st January which is 3 weeks tomorrow, I can confirm the orders are currently being shipped as we speak & tracking should be updated shortly to your account.

Thanks
Hannah

Rated 5 out of 5 stars

Beautiful items for baby's and toddlers

I have followed Mimibear for along time. I have ordered from them before when I had my little girl who is now 3. They have all the best brands, the website is easy to use. From placing an order to delivery, mimibear are fast and efficient. I will continue to order from them, as my baby boy is due in May 🤍 xx

January 31, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful shop and beautiful people

I bought the play mat from here and it’s the best thing I bought for my newborn! It’s saved so much stress worrying about her falling backwards whilst learning to sit up. It’s also been a perfect prop for photos to compare her growth on. Delivered so quickly and a beautiful company brand and team behind it. Thank you!

December 15, 2023
Unprompted review
Rated 2 out of 5 stars

Although responsive customer service

Although responsive customer service. I have waited for one of those glow bunnies on back order for months. They just kept insisting for me to wait a month after month and didn't send the other things in the order that they had in stock sooner. I finally got a refund at the end for all the items, as I no longer had faith in them to deliver on their promise.

22 Dec - Yes, I have ordered it on pre order, I was well aware. However the promised (original) date was getting delayed on a monthly basis, as I kept sending catch up emails. So no, you have not kept to original "pre order date" by a long time.

August 27, 2023
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi,

Apologies a refund was made on 20th November, please see your account. We did explain the order was on preorder at the time, if there is any other issues we can help with please do not hesitate to email us. We haven’t heard from you since 20th Nov.
Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look