Mira Showers Reviews 

Excellent

Paul J was great

Steve R was helpful and efficient. He was able to address the problem and fix it in less than 20 minutes!

Our shower was 2 months old and power button flickering, Mira were easy you contact, appointment booked in with Engineer promptly and communication was great. Ben from South West was excellent, called to advise time of arrival, fixed issue promptly and explained issue. Highly recommended Mira.

Fast and reliable. Job done ✔️

Absolutely fuming with Mira. What a crafty money grabbing company. My 6 year old shower packed up so I rang to book a fixed price repair (£160). I wanted to repair (rather than replace) to do my bit for the environment, but I explained on the phone, I was worried that if the shower couldn't be repaired I would still be charged the call out (£80) as specified in the T&Cs, and I'd still need to pay again to get the shower replaced if it was beyond repair. I was told that this could happen, as you can only book a repair or replacement call out visit, but if I took out the repair and care plan with Domestic and General on booking (£220 approx for the year) this would cover me for unlimited repairs and the cost of any shower replacement if needed. So I took out the policy with the view that the extra £60 approx was worth the peace of mind. The next day the engineer comes out and tells me it needs replacing but I'm NOT covered by the repair and care plan as it's due to scaled heating element. He makes a botch repair which lasted 2 showers. I contacted Mira again to cancel the repair and care plan under the cool off period, as i felt I been missold the cover, and requested that an engineer comes out again free of charge to repair under the REPAIRs 3 month warranty. But I was told only the 'one off repairs' have a 3 month warranty, not those undertaken under a repair and care plan which the repair was booked under. WTF is the difference if it's good workmanship? Additionally Mira still have not cancelled the policy they missold me (despite informing them in writing within 3 days after purchase), and whilst I accept I might owe something for original botched repair (call out fee at the very max), they are saying it's nothing to do with them and I will have to deal with and pay Domestic and General 160 directly because I want to cancel the policy I was missold. Honestly I thought I would get a reliable, honest quality service but I've been totally swindled. I still have a broken shower and have now been informed I'll also be in a payment dispute with Domestic and General for a botched repair Mira did. Needless to say. I will be pushing to make a formal complaint and I won't be buying from Mira or Domestic and General again.

Great experience with Mira. Technician Paul J was knowledgeable and has done an excellent job in replacing our electric shower. Gave a good demonstration of how to use and answered all queries very patiently.

The whole process of service support and installation was carried out efficiently. The installer (Tom Ward) arrived as planned and set about exchanging our old Mira digital shower for a new one. Tom worked diligently and undertook the additional pipework changes required in his stride and made it a nice neat job. The new installation was tested and verified to work before Tom left. An excellent experience, well done to Tom Ward and the support team

Mira’s service under warranty was excellent. Easy to book an engineer and Thomas the engineer was brilliant. Fixed the issue and got the shower going and explained everything. Everything was seamless.

Courtney was great!

We were kept upto date on when our engineer would arrive. Our engineer arrived and was really helpful. He installed the shower much quicker than we expected and explained everything to us

Sam was great and very helpful. Installation was quick and easy. He left everything clean and tidy and explained fully how the shower worked. Excellent service.

Sebastian was excellent he initially took tine to listen to the issues I had before he started to check the shower unit. After some diagnostics he identified a problem and quickly fixed this and then explained how to get the most out my Mira shower and prolong its life by following some basic steps

Absolutely brilliant its not often you come across someone who is not only passionate about what they do but also passionate about providing excellent service.Top notch thank you for fixing iur shower.

Really impressed with how easy it was to arrange an install of shower via Mira. They advised me on a model which saved me £100s rather than a local firm. I was messaged with am or pm arrival. Adrian from Southend arrived on time, was polite and just got on with things. He was very tidy and explained all about my new shower. Would recommend!
Happy days!

Mira are very easy to deal with and when we booked a replacement shower, the appointment was sooner than I thought and Steve from Central arrived in the time slot we were given. he was friendly and efficient and when finished he left the bathroom clean and tidy.

Michael corcoran was amazing at his job explaining everything how the process works very friendly person ..

The whole process from speaking to customer service to the engineer’s visit was faultless.
The telephone manner of the call handler was light but he ensured that all the relevant information was recorded for the visit.
Kyle the engineer was very efficient, informative and very pleasant. He revisited the faults with the minimum of fuss.

Kyle did a fantastic job. Came in time and sorted the issue perfectly.

Great shower (mira sport) that replaced same same model that lasted for over 10 years! Powerful and quiet in operation. Nice touch that you can order and have fitting arranged in one transaction on the mira site.
Recommend to anyone! Really good all round!

Danny from Wakefield was super professional, courteous and very helpful. He ran through everything that he was going to do, and when the job was finished he gave us a tip for running the shower.