Customer service at Misfits Market was easy to use, even though I didn’t talk to a live person (most likely AI), they answered my questions very well. I wasn’t pressured to to keep my prescription but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The box arrives on time and it's always a little exciting to see exactly what I've received. The fruit/veg has been in good condition so far and I Iike that I can try things not easily accessible at... See more
Company replied
I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more
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Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more
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Company details
Written by the company
Misfits Market is an online grocery store offering a better way to shop for groceries that are curated for quality, nutrition, sustainability, and flavor instead of appearance. By sourcing from smaller farms and emerging producers who are building a better, less wasteful food system, we make shopping for better groceries more convenient, affordable, and impactful. We offer grocery delivery of everything from ugly produce and organic pantry staples to more sustainable dairy and meats. When you shop with Misfits Market, you’re helping build a better food system and fighting food waste.
Contact info
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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The attentiveness and responsiveness of…
The attentiveness and responsiveness of MM customer service was top notch. Their quick and accommodating response gave me a great level of confidence for continuing with MM
July 17, 2026
Unprompted review
Reply from Misfits Market
That's great to hear! So glad our team has been there for you. If you need anything at all, please don't hesitate to reach out.
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Amazing
In addition to providing a great service to the food industry, their customer service is excellent! I have been using them for years, and they are always responsive and quick to solve any issue I have. Not to mention all the unique food options available to me at my door!
July 17, 2026
Unprompted review
Reply from Misfits Market
So glad to hear this, Janelle! Our team is always here to help if you need anything at all.
It's a great company with great food
It's a great company with great food. Better than l expected
July 15, 2026
Unprompted review
Reply from Misfits Market
That's great news, Mahoghany! Thanks for the review and for shopping with us.
It is doing great at making sure every thing goes well from start to finish
It is doing great at making sure its customers get the best service during the entire process. And that's very valuable to me.
July 14, 2026
Unprompted review
Reply from Misfits Market
So glad to hear that, Becky! Thanks for shopping with us.
Misfits totally gets it!
Overall Misfits has made it more convenient for me and my busy lifestyle to be able to cut one last trip out of my day and still be able to prepare healthy meals and recipes for my family. There's always something for everyone and every box. I love that if I forget to skip or pick a different time for an order that the staff and of course Sage their lovely bought always helps me reconfigure a day that works for us and I'm still able to order stuff at a later time that works for us. I really can't say more about this company besides if they donated food to schools or homeless shelters to be able to be used to cook it would make them even more badass but for now I'm very blessed and Beyond thankful for the misfit team. ❤️🥰❤️🖤
July 14, 2026
Unprompted review
Reply from Misfits Market
This is such a thoughtful review, Yolanda! Thanks so much for letting us be a part of your grocery routine.
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ZERO STARS SCAM SCAM SCAMMERS!
First of all, you can’t see what they have on their website without signing up so I gave them my information to sign up for the website just so I could see if they had a particular fruit I was looking for and couldn’t find anywhere else, but of course they didn’t have it. Then they charged me $60 for a shipment I did not order. It’s all just overpriced organic junk I could’ve got for half the price if not less at my local Walmart. Horribly disgusting business practices. Frankly, I feel like I just got scammed.
July 13, 2026
Unprompted review
Reply from Misfits Market
Hi Stephanie. We're so sorry to hear that this was your first experience with us. We'd love to look into your account and make things right. If you haven't already, please send our team a message here : misfitsmarket.com/contact-us. We look forward to hearing from you.
Great concept, poor value & delivery
Great concept, good products. $2-3 overpriced per item and bulky packaging you have to dispose of weekly. Stayed several months for the unique grocery items, left due to poor value and bulky disposals
July 8, 2026
Unprompted review
Reply from Misfits Market
Hi Sarah. Thanks for your feedback! Many areas participate in a Packing Return Program where you can leave out your ice packs, egg liners, and insulation bags, and we'll pick them up to bring back to the warehouse, sanitize, and re-use. Send us a note here and we'd love to look into your account with you : misfitsmarket.com/contact-us
The service is exceptional
The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially if you live in a bit of “food desert”. I left a good review and mentioned one small problem and they got right on and refunded my money ey for the item. Wow!
July 8, 2026
Unprompted review
Reply from Misfits Market
Hi Biddy! Thank you so much for the recommendation and for supporting the mission. We're especially glad we can show up for folks in food deserts. That means a lot!
I had a problem
I had a problem; contacted them and they took care of it immediately! I have been VERY happy with the foods I have received. I would highly recommend trying Misfits Market !
July 9, 2026
Unprompted review
Reply from Misfits Market
So glad to hear that our team was able to take care of this for you! Thanks for the review.
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I accidentally forgot to skip an order…
I accidentally forgot to skip an order that I really couldn't afford at the time. I saw the confirmation email and reached out to see if it could be canceled. Luckily, there is a window of opportunity to do so, just in case you forget to check your notifications like I do. I really appreciate that they canceled my order and issued a refund. I also received an email reminding me of my next order date, which is very helpful.
July 6, 2026
Unprompted review
Reply from Misfits Market
Hey Tabitha! Life gets busy and we get it — that's exactly why that cancellation window exists! So glad our team was able to catch it in time and that the reminder emails have been helpful. Thanks so much.
Reply from Misfits Market
That's exactly what we're going for! Thank you so much for sharing.
It was fun but I wish I would of known…
It was fun but I wish I would of known if they was sold out of my chicken and my olive oil so I could of replaced it
July 6, 2026
Unprompted review
Reply from Misfits Market
So sorry that happened, Lamont! We do restock items during your shopping window so it's worth checking back before it closes. Turning on notifications is also a great way to stay on top of your cart before anything ships. 💛 misfitsmarket.com/contact-us if you need any help
Misfits Market offers a lot of healthy…
Misfits Market offers a lot of healthy food options. They have fruits, veggies, and meats along with staples for your pantry all delivered right to your door. Customer service is excellent.
July 5, 2026
Unprompted review
Reply from Misfits Market
This made our day, Paula! So glad to hear that you've been enjoying our inventory and service. Thanks for shopping with us!
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The box arrived very late in the day
The box arrived very late in the day.
Items were not cold. Broccoli is bad already.
July 2, 2026
Unprompted review
Reply from Misfits Market
Hi Cindy! We're really sorry this happened. A late delivery with warm items and bad broccoli on arrival is completely unacceptable. Please reach out to our Customer Care team right away and we'll make it right: misfitsmarket.com/contact-us
Customer service rocks
Customer service rocks. Produce is always fresh and on time. Great deals!
July 2, 2026
Unprompted review
Reply from Misfits Market
Yay! That's wonderful feedback, Pamela. Thanks so much.
Wonderful Products Great customer service
Not only are the products wonderful, fresh, and vibrant but their customer service is also super helpful!!
July 1, 2026
Unprompted review
Reply from Misfits Market
So glad to hear that, Christine! Thanks for the feedback.
I didn’t place an order but was sent…
I didn’t place an order but was sent one for over $50, with about 6 items that I could have went to store for $25, was stuff I don’t even use, after that I cancelled my account. Stay away from them.
July 2, 2026
Unprompted review
Reply from Misfits Market
Hi Cynthia! We're so sorry to hear this happened. Just to clarify, if a cart isn't edited or skipped before the shopping window closes an order can process automatically, which sounds like what may have happened here. That said this should have been communicated more clearly and we want to make it right. Please reach out directly: misfitsmarket.com/contact-u
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Misfit Market
Misfit Market responds quickly and provides excellent customer service!
July 2, 2026
Unprompted review
Reply from Misfits Market
So glad to hear that's a constant, Lanie!
Nothing negative to say
Customer service went very smooth and also quick. Zero issues, would recommend.
July 2, 2026
Unprompted review
Reply from Misfits Market
So glad to hear that, Amanda! Thanks for letting us be a part of your grocery routine.
They always get my order correct
They always get my order correct, everything is packed so nicely, and the produce is super fresh! To me, the quality is way better than the grocery store!
June 26, 2026
Unprompted review
Reply from Misfits Market
This is wonderful to hear! Thanks for the feedback, Edie.
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