Misfits Market Reviews 

1,559
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful variety of fresh organic produce, healthy snacks, and high quality grocery items delivered right to their doors. People also deeply appreciate the convenient delivery schedules, user-friendly tracking tools, and extremely helpful support team that quickly resolves any occasional ordering problems. However, some reviewers were not happy with occasional delivery delays or items arriving damaged due to careless handling and poor packaging. A few people also mentioned that perishable goods suffered significantly during extremely hot weather when ice packs melted completely and food spoiled.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are fresh, delicious, and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the fresh and delicious... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that packages arrive quickly, reliably, and... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on the service are deeply divided.... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the support as amazing, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service at Misfits Market was easy to use, even though I didn’t talk to a live person (most likely AI), they answered my questions very well. I wasn’t pressured to to keep my prescription but... See more

Company replied

Rated 5 out of 5 stars

The box arrives on time and it's always a little exciting to see exactly what I've received. The fruit/veg has been in good condition so far and I Iike that I can try things not easily accessible at... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is an online grocery store offering a better way to shop for groceries that are curated for quality, nutrition, sustainability, and flavor instead of appearance. By sourcing from smaller farms and emerging producers who are building a better, less wasteful food system, we make shopping for better groceries more convenient, affordable, and impactful. We offer grocery delivery of everything from ugly produce and organic pantry staples to more sustainable dairy and meats. When you shop with Misfits Market, you’re helping build a better food system and fighting food waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,559)

629 reviews in the last 12 months

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Rated 1 out of 5 stars

Do NOT even look at this web site. You will be charged unknowingly for something you don't want.

I wanted to see what misfits market was all about. I had to give my billing info before I could see....
I should have known.
I looked at a couple of items and decided it was not for me. Way overpriced. My local produce store is MUCH better.
Next thing I know, I'm being charged $65 for something I did not agree to buy.
God only knows what they've sent. It's nothing I ordered and apparently Google Pay shared by Debit Card Info with them because they automatically took my money and it was my car payment.
I HIGHLY recommend you do not give your money to this company. It is a scam.
If I could leave negative stars I would.

July 28, 2026
Unprompted review
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Reply from Misfits Market

We're really sorry for the confusion and frustration, especially when it affected your finances. Just to clarify, we are a subscription service and once an account is created a cart is automatically filled and processed after the shopping window closes unless it's skipped or cancelled. We want to make it right immediately. Please reach out to our Customer Care team directly at misfitsmarket.com/contact-us We're here to help!

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Rated 5 out of 5 stars

Misfits provides a good variety of…

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled.
If there is anything not to one's liking they always make things right quickly. That is rare, but they are great to deal with.

July 27, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Geoff! Thanks for the review.

Rated 5 out of 5 stars

I love their variety

I love their variety and weekly deliveries. I have a few staples I order just about every week. If I have any issues they remedy it quickly. They’re the best!!

July 24, 2026
Unprompted review
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Reply from Misfits Market

Thank you so much for the kind words, Melissa! We love being a part of your grocery routine.

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Rated 5 out of 5 stars

I have trusted Misfits Market for years...

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even follow-up to verify that my order was everything I expected. If there ever is an issue, I count on their stellar customer service to make things right promptly, and they always do! I look forward to shopping with them with each order I place...

July 21, 2026
Unprompted review
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Reply from Misfits Market

Thank you so much! Communication, follow-ups, and making things right when needed is exactly the standard we hold ourselves to. So glad it's been showing up consistently for you. We look forward to many more orders together!

Rated 5 out of 5 stars

I get so excited on arrival day!!!

I get so excited on arrival day! This is my 2nd order and my husband and I have been very pleased with the items. Our orders are doubling each week- I love it!! The boxes are always packed neatly and everything is so fresh! It’s such a delight to try things you have never had or are difficult to find in local stores.
The delivery folks are great too!! I love the customer service- it’s hard to find these days!

July 22, 2026
Unprompted review
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Reply from Misfits Market

Hi Patricia! Orders doubling each week and getting excited on delivery day — that's the energy we love! So glad you and your husband have been enjoying the fresh finds and the discovery factor. We'll pass the kind words along to our delivery team too. Thank you so much.

Rated 5 out of 5 stars

I love Misfit Markets

I love Misfit Markets. I live in a rural area without a lot of variety of foods so I love being able to find organic produce and a wider variety of foods.

July 23, 2026
Unprompted review
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Reply from Misfits Market

So glad we could get your groceries to you, Jo! Thanks for shopping with Misfits Market.

Rated 5 out of 5 stars

I love all the options I have and the…

I love all the options I have and the orders don't have to be huge. Their customer service is very fast and personal if you ever have questions. I have had no issues with them.

July 23, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear this, Joanna! We appreciate you taking the time to share your thoughts.

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Rated 5 out of 5 stars

I really like misfits market because of the unique, safe and healthy alternatives to the chain grocery stores

I really like misfits market because the variety is really good and I feel I can trust that I am getting safe, healthy food. I like that every time I order it is giving a little back. I never had a purple carrot or a yellow watermelon before ordering from Misfits, so it has broaden my experience from just my chain grocery store. My items arrive quickly and in good shape.

July 22, 2026
Unprompted review
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Reply from Misfits Market

So glad you're discovering new things, Tee! Thanks for shopping with us.

Rated 5 out of 5 stars

Mother Nature loves Misfits Market

I have been with Misfits Market for several years now & do about half of my grocery shopping with them! I love the way they make new foods from good foods that for various reasons can’t or won’t be sold in a store. That’s how you save our earth & environment!!!

July 23, 2026
Unprompted review
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Reply from Misfits Market

We're so grateful for this review, Mickey! Good food finding its way to good people instead of going to waste is exactly how we think about it. Thank you for being part of the mission!

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Rated 1 out of 5 stars

Honestly stay away

Honestly stay away. I just received another package from them that my wife ordered. Probably the tenth time the ice packs were completely melted and the perishable food was thrown away. Literally everything in it was either melted, wilted beyond saving and unsafe to eat because meat and dairy products. The products were all over 74F. I have photos to verify.

July 22, 2026
Unprompted review
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Reply from Misfits Market

Hi Steven! We're so sorry to hear of the repeated mishaps. This isn't the way your groceries should be arriving and we'd love to look into this with our Escalation Team. Please contact us here : misfitsmarket.com/contact-us and we'll give the team a heads up to be on the lookout for your note. Thanks so much!

Rated 5 out of 5 stars

I appreciate the variety of product…

I appreciate the variety of product choices and the ease of ordering. Deliveries are reliable and accurate. The support is A+, quick response and speedy resolution. I like the ability to pause orders as necessary. The service is perfect for my needs.

July 21, 2026
Unprompted review
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Reply from Misfits Market

Thanks for the wonderful review, Mary! We're glad to hear things have been going well. We love being a part of your grocery routine!

Rated 1 out of 5 stars

MISSING VEGETABLES…


Twice i received box delivery with missing vegetables.

July 21, 2026
Unprompted review
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Reply from Misfits Market

We're so sorry that happened! You should be able to rely on us to get all your expected groceries. Please contact our team here and we'd love to help : misfitsmarket.com/contact-us

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Rated 5 out of 5 stars

My husband and I love this service

My husband and I love this service. From the vegetables that taste like the ones I grew in my garden as a kid, to the meats and milk products, to Troy, who delivers our food- fabulous. And to make it even better, I swear almost everything is less expensive than the grocery store.
Helpful hint- anything labeled “mystery” is not just a fun surprise. It’s delicious!

July 17, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that you've been enjoying the inventory and all the mystery items! This is such great feedback and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Always exceptional and responsive…

Always exceptional and responsive service. Not just a great mission, great food and great prices but a company that truly knows “above and beyond”

July 15, 2026
Unprompted review
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Reply from Misfits Market

That's such great feedback, Debbie. Thanks for taking the time to let us know!

Rated 1 out of 5 stars

Horrible food delivery service

Orders rarely received on promised delivery date so food left for hours in blazing sun. More often than not orders delivered to the wrong house. Boxes packed with bread and soft items on the bottom. Worst food delivery service I've ever encountered.

July 17, 2026
Unprompted review
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Reply from Misfits Market

Hi Angel! We're so sorry to hear of these experiences. Please contact our Customer Care Team here and we'd be happy to help : misfitsmarket.com/contact-us

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