Placed order to arrive the 18th payed £18 for express delivery, nothing arrived, no explanation as to why. They couldn't get them to me for Friday or Saturday. Let down for my 40th Birthday VERY VE... See more
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See what reviewers are saying
We ordered 80 x 40g bags of personalised M&M's for our wedding favours and were very excited to receive them. After being charged an eyewatering £78 in import fees, the excitement soon faded. At... See more
Company replied
Very easy to use, fun to personalise stuff. I can't speak to the quality of the system for image uploading, as I stuck to text and clip-art. I am happy they offer non-romance options for packaging. B... See more
We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Ordering from the website was quick and easy to follow inst... See more
Company details
About MMS.COM - Personalised M&M'S
Written by the company
M&M’S is a chocolate brand on a mission. We believe in championing the power of fun to create a world where everyone feels they belong.
Personalised sweets for birthdays, weddings or parties are always great. You can have the M&M'S® printed with names, dates, cliparts, faces, the world is your (chocolatey) oyster!
Our website
Personalised sweets for birthdays, weddings or parties are always great. You can have the M&M'S® printed with names, dates, cliparts, faces, the world is your (chocolatey) oyster!
Our website
Contact info
3, Chemin De La Sandlach, 67000, Haguenau, France
- +33820201203
- contact.fr@mymms.eu
- www.mms.com
3.5
Average
18K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Wedding favours
Purchased for my wedding but the quality isn’t as id expect for the price. Really disappointed. The print had rubbed off onto the other m and ms.
December 14, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Georgia,
Thank you for your message.
Our consumer service will contact you to solve your problem,
We remain with kind regards.
Sophie
Poor Quality
Some of the M's were faded like the candy is old. I have previously purchased as gifts before with excellent results. This latest experience was terrible and disappointing especially how much you pay for them. I will not purchase these as gifts in the future.
December 3, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello, We're sorry for the inconvenience. You have sent your comment to the customer service for personalised M&M's, the mms.com website. If you bought on our online site mms.com please give me your order number. Otherwise, for all purchases in a shop, please contact M&M's customer service by e-mail. You will find enclosed the e-mail address where you can send your complaint consommateurs@mwcfrance.fr
Kind regards,
William
Extra fees and taxes for parcel
They didn’t mention the products are shipped from where. When I order from website, it shows the price in pounds, and the contact also is a UK phone number. So I think I am ordering within the UK. However, it is not. A few days later, UPS emailed me and charge me fees and taxes for the parcel! If they state it clear in their website or warn me about the extra fees and taxes before I place the order, I won’t order from them. It’s just chocolate, and I can buy the normal M&M from supermarket rather than the special M&M, if I know there is extra fees and taxes before. And I think it is a misleading. It is because everything is showing I am ordering a product within the UK, not other countries!
December 6, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear customer,
We do have a consumer service for the UK. However, m&m's are made in France. As far as taxes are concerned, there's information on the website that says ‘cross-border regulations related to Brexit for individual customers’.
Sincerely,
M&M'S.com customer service
This company took payment for a…
This company took payment for a delivery, failed to deliver after a month because of problems with their paperwork at customs and then had the cheek to try and get us to pay their taxes before attempting another delivery. I certainly would steer clear of them if you don't want to be the next victim of the M&M scam
October 4, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Phil,
Thank you very much for your feedback.
I’m really sorry to hear that your order was delayed due to a customs hold. We understand how frustrating this can be, and I can see that our customer service team was able to resolve the issue as quickly as possible.
Additionally, Nadia from our customer service team wanted to offer you some comfort by providing a second order identical to the first.
I also want to inform you that the customs fees in your country are related to new regulations. Unfortunately, we have no control over this matter, but we understand that it can be an inconvenience.
Thank you for your understanding, and please don't hesitate to reach out if you have any further questions.
Kind regards,
William
Good service
Good custmers service especially nadia who help me step by step thank you
October 2, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hi George,
thank you for your comment.
We are sorry you find our products too expensive, but glad to hear you find them qualitatively attractive.
Best regards
Günther
Hidden taxes
Hidden taxes
they removed a tax on the final bill, and then the same amount of tax was added again by the courier but with added brokerage fee so I ended up paying nearly twice as much in taxes than it would've been otherwise
July 18, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Marco,
We regret to inform you to you do have to pay the VAT to the carrier in order to receive your package. As stated on our website, for individual customers, due to new cross-border regulations linked to Brexit:
• For orders with an amount of more than £135 (excluding tax and shipping), mms.com doesn't collect VAT. You will have to pay it directly to the carrier.
In addition, you will be charged (min. £12.20 or 2.5% of the value of your order) for customs clearance directly from the carrier.
Since your order amounts more than 135 £, it does fall into this category. The VAT will have to be paid by you.
These are rules designed by the European Union and the UK and, as such, we have no authority over them. We are sorry about this inconvenience.
Kind regards,
Sacha
Bespoke M&Ms colour and wording fading
Ordered bespoke M&Ms for our company cookies - these looked great for approx 3 months. After that the colour and wording faded and deemed useable. M&Ms customer service was below expectations for such a great produce. M&S said there was an 8 month life span which was not the case (even though they were stored correctly) so I suggest if you get a bespoke produce you use them as soon as possible.
July 1, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Ms Farrell,
thank you for sharing your disappointing experience with us.
Unfortunately, we were not able take any action in your case seeing as your complaint regarding the quality of our products has arrived more than 15 days after the delivery of said products. It is specified in our terms and conditions that any such complaint must arrive within three days of delivery, which we extend to 15 days in order to better our service.
Best regards
Günther
so easy to use and a great choice of…
so easy to use and a great choice of colours and able to pick your own photo
July 2, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Mr Rafferty,
thank you for entering into contact with us.
Our customer service has contacted you to solve your problem.
Best regards
Lars
Easy ordering
Easy ordering, reasonable price, choice of designs a bit limited hence only 4 stars
June 14, 2024
Unprompted review
Certificates are no longer provided…
Certificates are no longer provided (Bacteriological analysis, Certificate of Approval, etc). This is a critical issue for companies.
May 13, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Matthieu, I invite you to contact the company's consumer service by telephone or e-mail to give us more details about your request
Kind regards,
Tom
45 euro hide customs fee
I ordered goods costing 120 euros, including 15 euros in shipping costs, and two weeks later I received an invoice for 45 euros in customs duties to be paid.
When I asked for an explanation I was told that the tariffs are on the website ( somewhere, not yet found honestly ).
I think if there are these costs they should be clearly visible when ordering.
Attention Swiss customers.
May 7, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Luca,
Thank you for your feedback and my apologies for the inconvenience. It is mentioned on our website before check out. The factory is in France so, for deliveries to Switzerland, our prices are displayed without taxes. For these orders, upon delivery, you will have to pay to our carrier, custom duties and custom clearance fee (min 22.80 CHF or 2.5%) and Swiss VAT.
Kind regards,
Tom
Disappointed customer
I bought a bag of m&M's peanuts I only got seven m&m peanuts inside the bag I was very disappointed. I have been eating peanut m and M's for a long time. I was very disappointed.
May 4, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Karla,
Thank you for your feedback. For this complaint, you can contact the customer service UK.
This is their emailadress: contact@ukmw.mars.com
Kind regards,
Nadia
personalised m&ms
page slow, didn't work in incognito mode, reset password - no email received for at least an hour, then did it without logging on.
but once not in incognito mode it worked fine, very nice designs. 10 Euros for standard shipping is a bit much, though.
April 26, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello,
Thank you for your feedback.
We will inform the technical service.
Kind regards,
Tommy
design you own m&m not so great
Package didn't arrive and trying to solve this on relevant time by contacting customer service didnt work since they don't respond. After paying a considerable sum for a designed M&M gift with expedited delivery I got no package and no response. the interface is very good for creating the product, yet there are hidden costs , like delivery. there is no dirrect correlation between the details on the site and the final purches process. also there is no in store pickup- even more so the
April 22, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Shani,
Thank you for your message and feedback.
These are rules designed by the European Union and the UK and, as such, we have no authority over them. We are sorry about this inconvenience.
The factory is in France, so that's why you cannot pick up in the London Store.
Kind regards,
Manny
Easy to use ordering service
Easy to use ordering service. Now waiting for the final product to be delivered.
April 11, 2024
Unprompted review
I think it was a problem that you dont…
I think it was a problem that you dont have any text regarding you cant order by phone only computer
April 5, 2024
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello, thank you for your comment
We're sorry you had problems with our site. Please do not hesitate to contact our customer service department if you have any problems. Sincerely Laure
good experience.
March 20, 2024
Unprompted review
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