MMS.COM - Personalised M&M'S Reviews 18,217

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Placed order to arrive the 18th payed £18 for express delivery, nothing arrived, no explanation as to why. They couldn't get them to me for Friday or Saturday. Let down for my 40th Birthday VERY VE... See more

Company replied

Rated 2 out of 5 stars

We ordered 80 x 40g bags of personalised M&M's for our wedding favours and were very excited to receive them. After being charged an eyewatering £78 in import fees, the excitement soon faded. At... See more

Company replied

Rated 5 out of 5 stars

Very easy to use, fun to personalise stuff. I can't speak to the quality of the system for image uploading, as I stuck to text and clip-art. I am happy they offer non-romance options for packaging. B... See more

Rated 5 out of 5 stars

We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Ordering from the website was quick and easy to follow inst... See more

Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Artisan
  4. Chocolate Shop

About MMS.COM - Personalised M&M'S

Written by the company

M&M’S is a chocolate brand on a mission. We believe in championing the power of fun to create a world where everyone feels they belong.

Personalised sweets for birthdays, weddings or parties are always great. You can have the M&M'S® printed with names, dates, cliparts, faces, the world is your (chocolatey) oyster!



Our website

Contact info

3.5

Average

TrustScore 3.5 out of 5

18K reviews

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Rated 3 out of 5 stars

+ custom design online possible

+ custom design online possible
- not for the peanut unfortunately

January 5, 2024
Unprompted review
MMS.COM  - Personalised M&M'S logo

Reply from MMS.COM - Personalised M&M'S

Dear Kris,

Thank you for your feedback.

At present, it is only possible to customise M&M’s Chocolate. The customised version of the Peanut M&M’s variety is not available, due to their irregular shape.

Kind regards,

Ashley

Rated 1 out of 5 stars

Unable to Deliver What’s on the Site

I was very disappointed in my experience with mms.com. I ordered an advent calendar for my M & M and Skittles loving son on mms.com. The order was confirmed. 12 days later, 2 days before it was scheduled to arrive, I received an email informing me that they did not have the calendar in stock. Since it was an advent calendar, it was a time sensitive purchase and left me without calendar for my son when his siblings received calendars with their favorite treats. The customer service email said “they were very excited to assist your in creating the perfect experience.” Well that didn’t happen. I would be leery about ordering time sensitive gifts/favors/etc from this site.

December 5, 2023
Unprompted review
MMS.COM  - Personalised M&M'S logo

Reply from MMS.COM - Personalised M&M'S

Hi Reina, Sorry to hear about this inconvenience.
Unfortunately, but we're only in charge of the European orders. We'll forward your complaint to the US Website.
Kind regards,
Rosa

Rated 3 out of 5 stars

I received my candy today

I received my candy today. I could not see the printing. I called to see if it could be changed to white letters. I was told no. Only the letters M&M come in white. Anything else come in black. The good thing is they are sending me another bag. I pray I can see them. They are for my daughter Baby Shower and Gender Reveal. Colors are green and purple. Can not see on green at all.

September 18, 2023
Unprompted review
MMS.COM  - Personalised M&M'S logo

Reply from MMS.COM - Personalised M&M'S

Hi Karen, thank you for your feedback. And happy to hear the customer service send you a new order. Kind regards, Nadia Customer Care My M&M's

Rated 2 out of 5 stars

Delivery of the product is my issue

Delivery of the product is my issue. The box delivered by fed ex was dumped in the middle of my driveway on top of stones which were rained on all day long. Needless to say the box was soaked and after picking it up making sure it didn’t fall apart I was wet too. Both M&M and Fed Ex should know better than offering sub par service. It was a total negative on both companies. To make matters worse I complained and have heard nothing.

June 10, 2023
Unprompted review
MMS.COM  - Personalised M&M'S logo

Reply from MMS.COM - Personalised M&M'S

Hi,
i'm sorry but we're only in charge of the european orders. We'll forward your complaint to the US Webside.

Best regards

Rated 2 out of 5 stars

Don't waste your money...

I should have paid attention to the reviews that said never order personalized M&Ms. They were correct in saying the printing does not always print and you miss information. And don't bother contacting customer service to help resolve the issue...they'll make you think it's your fault. You've been warned!!!

May 10, 2023
MMS.COM  - Personalised M&M'S logo

Reply from MMS.COM - Personalised M&M'S

Hi,
I'm really sorry but we're only in charge of the brand for the european markets and it seems that your order has been made on the US webside.
We'll forward your request to the right department.

Best regards

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