Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
UPDATE: After leaving the below review, I received email correspondence from customer experience executive, Roshni. Roshni kindly arranged to send the ear buds out to me as a gesture of goodwill.... See more
Company replied
A uniquely, human contact throughout, rare these days . I was guided, advised, and had all my queries answered very accurately in full, by a lovely adviser called Megan, to my dismay she isn't Welsh... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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Replied to 100% of negative reviews
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Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Firstly I received a damaged SIM and…
Firstly I received a damaged SIM and it's still not active. I am trying to activate the SIM Online, but not working.
August 11, 2026
Unprompted review
Reply from Mobiles
Hello Nikhil
Thank you for reaching out to us to let you know of your experience.
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and order and I understand the disappointment this has caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Absolutely amazing
Absolutely amazing, see the phone i wanted, ordered it at about half 8 that evening, and it came the next day at 1pm fuss free, quick delivery and amazing service couldn't of gone any smoother, highly recommend place to order phones from
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
It was straight forward and quick and…
It was straight forward and quick and great value for money.
August 9, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Excellent service
August 4, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Excellent company and has the best…
Excellent company and has the best prices
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I’m fully impressed and satisfied with…
I’m fully impressed and satisfied with your services
I highly recommend it with my friends and others. Thanks Mobiles.com.uk
August 7, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
It was a terrible service and I do not…
It was a terrible service and I do not want to be contacted again regarding offers and discount. I was constantly called during work when I specifically told the caller that I was not available. I’m a freelancer instructor I don’t have time to wait all day to sort this application out. If you want to offer discounts, make it less complicated. Awful service
August 13, 2026
Unprompted review
Reply from Mobiles
Hello Claudia
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with details. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Website issues
I clicked specifically on "keep my own number" but they sent me a contract with a new number. I told the guy on the phone about this, he wouldn't agree and said you didn't click it. I ended up cancelling it.
August 11, 2026
Unprompted review
Reply from Mobiles
Hello Ibraheem
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I received a phone I never ordered
I received a phone I never ordered, returned same with all packaging, no refund or acknowledgement from company. I had ordered a new updated sim card I had email to say dispatched but I was unable to open it. So up to date I am £110 out of pocket with no sim card. ROTTEN SERVICE. Start
August 3, 2026
Unprompted review
Reply from Mobiles
Hello Steven
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Easy to navigate the site to order my…
Easy to navigate the site to order my phone.
Very good offer was the main reason for my purchase m
July 10, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Helpful easy to do no hassle at all
Helpful easy to do no hassle at all
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Best in the world
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Unprofessional
I purchased a contract with mobiles. I wanted to transfer my number which so I got a pac code from my previous network. I got the code but there was no sim with my new phone. I called them to say this and they kept saying that they would send me a code. I kept telling them that I didn't have a sim so I couldn't receive the code. I explained that I was going abroad and needed a phone as my number was transferred to the new phone I couldn't use my old phone. I was advised to go to my nearest Curry's which involved a 20 mile drive. I did this and got the sim. I went back online and still kept being told the same thing that they would send a code to my phone to activate my sim however they needed to send a code to my phone which couldn't be done. I went abroad for a week without a phone. When I got back I spoke to someone on live chat and told him the problems I had. He activated the sim his end for me and the phone worked. This obviously could have been done as soon as I got the sim before I went away. This would have also stopped endless time trying to sort this out if the first person i spoke to could have done it for me. Lots of hassle, time and money which could have been avoided.
July 22, 2026
Unprompted review
Reply from Mobiles
'Hello Caroline
Thank you for your review.
We’re very sorry to learn of your experience and apologise for any inconvenience caused.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
I have had a really bad experience with…
I have had a really bad experience with your phone supplier the lady on the phone was rude and i asked to go sim only on my existing contract (due upgrade)and the lady on the phone said been loyal customer i will receive free of charge samsung watch or tablet.
Got home looked at my emails, lady ordered me a knew contract Apple I phone maxpro 17 ( which i never asked for or signed for)
Now I was trying to cancel my phone n contract and been in contact with id mobile ( looked ledgit) first someone to pick it up and they did and been scammed. ( id mobile are looking into it gone to fraud team and frozen my account, I am deeply disappointed and stressed about what has happened, just a waiting game now )
Got home checked my emails and the lady on the phone set me a new contract new phone ( which i never asked for or signed up for )
Been scammed by the whole process and id mobile are looking into in with the fraud team.
July 29, 2026
Unprompted review
Reply from Mobiles
Hello Karen
Thank you for your review.
I’m sorry to hear about your experience and that you’ve been a victim of fraud. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID or Best contact number. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Chris | Mobiles.co.uk
Helped me upgrade for a better deal and…
Helped me upgrade for a better deal and with buds too. Saved me a job calling, so much appreciated. Super helpful on the phone, even with my bad connection!
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Now this is customer service
I had to call customer service today and had the fortune of dealing with a fellow called Sunny. It was a pleasure dealing with him, a more appropriate name could not be more fitting regarding his disposition. I hung up the call feeling much better than when I dialed. This is what customer service should be about. Thanks Sunny, much appreciated.
August 13, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
This item was placed as a scam…
This item was placed as a scam pretending to be from sky I received the phone this scammer then told me he would cancel the contract and got me to send the phone back but he arranged collection so i didn’t see where it was being returned to so now I don’t have a phone and don’t need a monthly contract.
July 28, 2026
Unprompted review
Reply from Mobiles
Hello Jennifer,
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and understand how upsetting this situation must be. As this matter involves suspected fraudulent activity, we'd like the opportunity to review the circumstances in full and investigate what options may be available to assist you.
I'd like to help and work towards a resolution for you. However, as no account or order details were included with your review, I haven't been able to locate your information and investigate further.
I have sent you a private message and would be grateful if you could respond with your details. Once received, I'll look into the matter as a priority and contact you directly to discuss the next steps.
We appreciate your patience and look forward to hearing from you.
Kind regards,
Roshni
Mobiles.co.uk
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