Mobileshop.com Reviews 

I used to work with The Mobile shop. they have one of the most pathetic work management. They hardly have things in stocks and many times customer are made to wait unnecessarily because they just do not have anything in stock.

Been a whole week saying phone is awaiting dispatch in warehouse no update anything

Absolutely terrible customer service. Avoid at all costs. My wife has tried to cancel an order with this company multiple times with no success. Impossible to contact them to understand our case. We will be reporting them to trading standards for illegal business activity. This company provides third party order fulfilment for Samsung UK wedsite for mobile phones but if anything needs to be changed with an order it becomes impossible. Do no be fooled by their appealing offers.

After reading the reviews on the company, I was nervous about placing an order. However I ordered a Samsung A53 5G on the Saturday and the phone arrived on the Monday.
I will definitely recommend, a great deal on a 24 month contract. The changeover was stress free

I ordered Samsung phone on 24 months contract via Samsung web page. The contract is actually from Mobileshop. Then I read reviews here and I was scared due to bad reviews. I ordered my phone on Saturday and on Wednesday was at my home. Excellent deal on Samsung A53 5G. I'm very happy with my purchase. All perfect. Thanks Mobileshop.

I ordered a phone through the Samsung website with a contract. Mobileshop seems to handle orders for them, as far as I can figure out.

I was immediately informed by email that my order had been blocked and that I needed to call them. The email looked very dodgy so I googled the number; upon googling, it seemed to have zero connection to Samsung. I called Samsung customer service using the number in the website and was told there was nothing wrong with my order and that it was just processing.

The next day I received the same email so I called again. Someone else told me there was a problem with my bank so I called my bank who told me there was nothing wrong with the payment.

The following day, same again; order blocked. A third person told me I needed to speak to an outside company who hadn't been mentioned at any stage. I finally got hold of them and they told me a disconnect had happened between my bank and the provider during my credit check, and they checked the details. Funnily enough they didn't find any problems with the order, and they cleared it. Great, ok.

Within an hour I was told I needed to do an iD check by, again, a very dodgy looking email. I delved into the depths of the Samsung website once more and when I found the section explaining iD checks, the email listed there did not match the one provided by the email sent to me. (I actually found three seperate email addresses to send iD to).

When I asked why there were so many addresses, I was told they were in the process of merging inboxes. It has so far taken FOUR ATTEMPTS to get them to accept my iD for a contract with Three, a provider I already have a contact with. If I hadn't been checking the Samsung website continually for the official numbers to call, I would be very convinced that I had been scammed. I'm still not conviced otherwise.

A scam at worst, absolute garbage service at best. Embarrassing from one of the biggest phone companies. Only benefit is that they answer the phone fairly quickly. Hopefully the phone ever turns up!

Ordered a samsung s22 0n 24th Aug expecting it to be delivered within a few days!! I checked my order after 1 week it stated that it would not be delivered until 8th sept, i have had no comunication from the mobile shop to tell me this, they were quick enough to take my money!! I have just looked again and now i have to wait until the 15th Sept for delivery, that will be over 3 weeks since i ordered it what an absolute joke.

I've had exactly the same experience as the lady below.
Went through samsung, ordered the contract S22+ phone on the 23rd August. Not received anything as @ 31st. Order tracking states awaiting approval over a week later.
They took the payment straight away though!!
Contacted customer services, still no reply.
Absolute joke!
Try to avoid would be my advice. Although it is difficult when you think you're buying from samsung direct.

Update 01/09: so after writing the above review, the phone and Sim was delivered the next day. Assuming my number will get transferred as normal then all should now be OK.
Alot of what I've posted above still stands, lack of, and misleading, comms being the main issue here, but after a 9 day wait (+ plus number transfer time) the matter is now resolved.

Ordered phone + 02 sim 19/8 /22
Through samsung online which transferred me to mobileshop , who took my order l got email back from Samsung & mobileshop to say all going through OK.
Over a week later no phone no correspondence Web page says awaiting approval.(from who l do not know ? ) Phoned samsung who said they would look into it .

I was encouraged to buy a screen protector for $29.99 and this morn by phone was laying face down on the seat and slid to the rubber mat. Cracked the protector and I realize it is to protect the screen but it hit nothing. I purchased it sat and here in mon am . I called and they won't replace it. I was told it was the best and Emily said she dropped hers many times with no break. Obviously she lied or I had a defective glass screen protector. I've never used a screen protector before and should have continued without one. I called assuming they would replace it but unfortunately I got a too bad. No refund or exchange. Not good attitude. I will never set foot in that shop again. Rude beyond.

Ordered phone through Samsung it come via this company on Saturday but sim hasn't been activated now 4 days later still waiting have spoke to Samsung and vodaphone multiple times both insist it's the other companys fault and I'm still at square one

Ordered Phone S22 . It was on 3 Network. I asked to switch to vodafone. They said the only way they can change network is by doiung a complete refund. Bazzar??
So i sent phone back and ordered New one on Vodafone. They have placed the order on hold for some reason. No explanation - Been passed from Pillar to post like Table tennis ping-pong-ping-pong!
I wish i never ordered from this very bad company.
Take my money and No phone.
Eventually spoke to Billy at Mobileshop.com The only one who seemed to know what was going on a excellent guy. Hopefully he will sort out my order and release the hold having confimed my Identity. So changing from 1 star to 4 Stars.

Ordered an S22 ultra with a vodafone mobile plan. The phone came next day with the new Sim but I am still waiting 3 days later for them to activate my Sim. It's really annoying and I am sorry I came here only after purchase.

Exact same as all the other ordering customers. S22 ordered paid etc now not heard anything. Any information would be appreciated, even if we are told its 6 weeks at least we know. If you happen to read this before buying from Samsung keep it in mind you are unlikely to get your product.

Response to your reply: The only reason you request further information is to try and remove the review to claim it is not genuine. You have no intention of resolving the problems.

Absolutely shocking. Ordered the samsung s22+on the 12th march and I have yet to recieve it as of 4th april. Samsung online chat disconnect me after waiting an hour in the queue, mobileshop haven't replied to my emails, and I am £90 down with no phone and no idea what is going on or where it is and nobody has contacted me to resolve it. Absolutely disgusting. Deadline for the free headphones is tomorrow too which I now won't get if I EVER get this phone because you need the iemi number from the actual phone to claim the headphones. Oh and even the email with my reciept said next day delivery so idk is going on 😂🔫 Do NOT order from the samsung website.

Ordered an S22 plus on 17th March through Samsung website for next day delivery and heard nothing after confirmation email. My order just says processing. Paid £89.99 upfront and have received no phone. How is this legal?

Follow up
After submitting requested information heard absolutely nothing

Can't believe when your buy from Samsung direct website it comes through this awful company.

Ordered a phone but got no confirmation email. Spent 2hrs on the phone working out that nothing had gone through and no record of purchase but was told that the money would bounce back like they were doing me a favour.

Tried again and it went through this time and said my phone would be dispatched next day. Well money has come out and almost a week later nothing has been dispatched.

Please avoid!

Terrible. No indication on moneysavingexpert that this third party company did not actually have the s22 available and you would have to wait 3 weeks minimum. They have taken £160 but there is no way of contacting the company for an update on if and when the phone will come.

ordered a contract through samsung not knowing it was through a 3rd party, seemed to have failed but still took the money, thought it was strange so tried again with a different email thinking it was because it was the second email address causing the problem, and they took the money again, failed again, with no way of contacting the company, the only number given goes through to samsung.
absolute joke, AVOID!

Ordered a S21 Ultra from the Samsung website which has been processed by this company. I ordered on the 1st of March which was meant to be next day delivery. No update has been given to me and my order just says "awaiting shipment" for nearly 2 weeks now.
Useless company. Samsung is no better, their customer service have provided me no information at all and I made a complaint to which I was promised a call back which has not happened. I have now resorted to reporting them to trading standards for misleading information and the ombudsman as I cannot get a response from their abhorrent customer service. Taken my money, ran a hard check on my credit file and no order for more than two weeks. Disgraceful and a scam at best.

Follow up EDIT:
They contacted me and said they have nothing to do with the stock issues and to contact Samsung who have been nothing but useless.
Reporting this company as they have scammed me.