Mobileshop.com Reviews 

I ordered a phone through samsung with three and then this unknown company comes up and their website doesn't work. They took my money £249 and now I don't even know how to contact them. I tried to email them and the email seems like doesn't exist and there is no contact number. I feel terrible and feel I have been scammed. Now i don't know where my phone is and whats going on no one contacted me.

Never known a company with such bad customer service it's basically no existant.
Ordered a phone i thought from Samsung turn out I'd unknowingly been transfered to this joke of company mobileshop.com

My order got almost instantly paused because they needed further address information to which I promptly replied to the email.
I have received no update, my order is still paused.
I have emailed twice and also tried phoning samsung to try and get this sorted. No one is able to help or acknowledge me.
At this point they have £229 of my money and they don't even have the courtesy to send you an automated email response letting you know they have received your message.
The website is shocking and the number listed on their isn't their direct line it refers back to Samsung who know nothing about the order number despite it being a Samsung order number.

At this point I'm starting to become furious. Half at Samsung for affiliating them selves with such a company with such a poor standard of customer service and half at mobileshop for just being unreachable to the point of it being rude.

Extremely unhappy!
Don't expect I'll get a response from them here either.
I'll give it 24 hours then I will be disputing the transaction with my bank!

Ordered a Samsung phone through the Samsung website on contract with 3 which is provided by mobileshop. But when I called and checked with mobileshop they said there isn't an order in my name. Absolutely gutted. Don't know what to do now.

Called twice and provided all the details I have to check my order but according to them there's no such order. Mail has no reply either.

Well not nice to work with dont
Reply to message and when they expect an offer they sell to someone else and don’t reply

Hello,
I ordered my new Samsung A54 with Mobileshope.com on Monday 03rd of July, it was on their website "next day delivery".Actually arrived on Sunday!!!That was after a few emails with their staff.

I thought that my problem with this company finished but actually it started 😡

I also ordered contract with o2 which said 20GB (10GB +10GB extra free) for £22. But only recieving 10GB and o
O2 says there is no extra 10GB free on my contract!!!

I rung and I messaged mobile shop. Their customer service was unhelpful. I spent more than 20 minutes on the phone last time. I tried to resolve problem, but it was nothing done. NO CHANCE to talk with manager or higher staff !!!

Don't buy from them. Really poor customer service and they selling wrong contracts.

ordered s23 with a contract deal lunch time on tuesday should be prossessed same say by their estimates. nothing figured sure can slip next day came and went to no update to tracking just on manual review. figured i would phone up see whats happening as they have taken upfront costs. they can't find my order at all using any of my details or the tracking number they sent with contract details. even though tracker shows it, says they will imvestigate and get back to me. phone next day with same issue and no update, so what should be a same day check is now 4days in and they cant even find the order but have charged me £99.

wouldnt recommend figured it would be good as its samsungs selected service in reality worst expirience yet

update: original issue was a payment issue which was only brough up after my reviw now it is picked at warehouse waiting to be dispatched on the tracked but hasnt moved in 4days and samsung still cant find the order number while mobileshop.com just claim they have sent over the order. these companies are a joke im almost 2 weeks from order with samsung still suspecting a fraudulent order as they dont have the details... just dont do it

Terrible place.
Went to Highland hills mall in Kitchener.
Sales person told me that they have dill for 39$-5$ =35$+tax with Fido provider and that dill will end that day so I switched from Virgin to Fido. Paid 50$ activation fee.
When I get my first bill I was 39$+tax the same i was paying previously.
I went to talk to them. Their response was that they never had that dill for 35$.

Update; Mobileshop got in touch straight away and sorted everything out. Thankyou!
ordered a new Samsung phone on Thursday 1June expecting next day delivery. Have not received anything and when I check delivery status it still says it’s waiting to be dispatched. Tried calling but the lady I spoke to said she could not tell me anything more. Why is this? Where is my order? The phone is needed by next week as I’m due to go away and need the phone. Can someone please contact me urgently. Thankyou.

Decided to update my review further to my current experience, I was contacted by a member of Mobile shop and my issue was resolved promptly. I am now awaiting delivery of my new device. Despite initial concerns based off other reviews I can confirm this is a legitimate company with great customer service. Thanks for all your help :)

I ordered a Samsung A34 5G from Mobileshop late on Friday night. I subsequently read some of the negative reviews on here and decided to cancel it. Despite this the phone was with me on Tuesday afternoon delivered by DPD just after lunch. It was as described & delivered promptly. The parcel contained a brand new mobile phone in Samsung packaging and an O2 pay monthly SIM card.

I had emailed the cancellation and backed it up with a recorded delivery letter.

In the reply to my cancellation email they gave a phone number for customer services which I rang. It was answered promptly and my cancellation was dealt with efficiently by Samsung. I was then put through to A1’s customer services who arranged to cancel the SIM card contract with O2 and dealt with me in a polite and efficient way. I was then put back through to Samsung to arrange the collection of the phone.

I based my cancellation on the reviews I had read and I have to say my direct experience of dealing with this company was nothing but positive. It is important to realise Mobileshop.com are enablers who put people in touch with very good deals and act as an interface between the customer, the phone manufacturers and the Airtime providers. If this gives the impression that, “you are passed from pillar to post”, then it is a false impression and perhaps if some of the adverse reviewers had taken time to understand the process they would have been less condemning.

Based on my direct experience of this company I would have no hesitation in recommending them.

Mobileshop did contact me, asking for more details, after I left review below.
Sent them very precise details - and they then tried to pass the buck to Samsung. Useless - and they don't even put a name to their emails.

Original post:-
S23 ordered 3rd May, MobileShop.com gave incomplete address details to both the delivery company (who said delivery had been" refused") and the mobile network. With difficulty and considerable persistence, managed to rearrange delivery for the following day - but it is extremely difficult to deal with this company on the phone as staff speak very indistinctly, they often do not grasp the issue, everything has to be repeated numerous times. I'm still waiting for an email reply promised yesterday after my complaint was escalated.
More seriously, the day after placing the order, I got a scam phone call from someone purporting to be from my bank and in possession of details provided on that order trying to access my bank account by saying a d/d of over £600 from British Gas was about to be taken from it. Very worrying.
The actual phone and the data deal seem fine - so far!

ordered 7am friday , assuming im getting delivered tomorrow. no contact to say why i didnt get next day delivery. pretty sh*te service really. wish id gone straight to O2

Is this even a legitimate company?

Ordered a phone and sim contract through mobile shop. I wished to cancel it the same day. Tried cancelling it but you can't actually contact this so called mobileshop.com. they just send you straight to samsung support which I've spent hours being passed from pillar to post with no solution. Looks like I'm getting the contract phone whether I like it or not. AVOID AT ALL COSTS!!!!!

Ordered 24th April, said next day delivery. Actually arrived 02/05/23. 8 days when stated next day delivery on purchase. Shocking.

Also ordered contract with o2 which said 80gb (40gb +40gb extra free) for £25. But only recieving 40gb and o2 says there is no extra 40gb free on my contract!!!

What is going on with this company?

Clearly stated £43 a month when I ordered my s23,no mention of VAT till I got my bill of £50.43,phoned and email,reply from them stated it was £43 + vat,did I read the small print, nothing on small print apart from RPI+.Did they use a calculator!!!£43+ vat is £51.60!!! Avoid at all costs, Samsung should avoid these people at all costs will not buy a Samsung product again now🤬🤬

Hi,

There has been a lot of negative reviews in relation to the purchase of samsung phones through moneysupermarket.com and Mobileshop.

I purchased a Samsung Galaxy S23 Ultra green through moneysupermarket (MS). The transaction was made on the 04.04.23. The link from MS took me through to samsung's website. I purchased the deal through Samsung with not an incling that Mobileshop were going to send out my phone, on behalf of Samsung.

After purchasing the deal I immediately received a acknowledgement email from Mobileshop at 11.30 on 04.04.23. This had all the details of my package. I could not track through to the order.

At 11.44 on 04.04.23, I received a second email from Samsung. This allayed my fears. This had all my contact details on it, including phone details and package, order number and order date. There is an Order Look Up option on this email which links through to the Samsung website. This option is not upto DATE. Even after my phone has been received the link does not show the phone as been received.

I then received 3 emails on the 6th April 2023. The first email from DPD to say they were expecting my Samsung parcel at 19.45.

The 2nd email from Samsung at 20.12, to let me know that my order had been dispatched.

The 3rd email from Mobileshop at 20.21, to say that my Samsung galaxy s23 ultra has been connected to the three network.

On the 7th April 2023 at 07.49, I received an email from DPD stating that my phone would be delivered on the 7th April 2023 between 09.19 till 10.19. I got a knock on the door at exactly 09.19 and I got my new phone.

The order was received as requested. Thank you Samsung Mobileshop.

Samsung are a £billion company and are using Mobileshop to handle the mobile phone contract deals. They would never ever jeopardise their reputation by using a sub standard company. I know I had previously purchased a phone from this company, the address looks familiar, but now I feel that the name has changed?

The tracking was lacking on the Samsung website but the emails are CRITICAL. I did not phone anyone up to get any updates.

Please have some patience.

I would not have any hesitation in ordering from Samsung Mobileshop again.

I wanted to address some of the negative reviews here, given that I received my S23 Ultra this week.

First up, almost all the reviews appear to be on point, but with the lack of clarity on whether the order was ultimately fulfilled.

Yes, they say 24 hours and mine took 4 days, which IS frustrating!

Second, the sim card was not registered, however, I'd given my PAC during the purchasing process and giving a LIVE sim card is not what they do anymore apparently...which makes sense with hindsight.

Third, I received 3 emails in quick succession after the order to advise me that the order and security checks were proceeding. If you haven't had this, it's either not been fulfilled or you've failed the security. My advise would be to try again.

Finally, I had to call the number provided for an updste. The woman who helped me wasn't exactly helpful HOWEVER, this wasn't necessarily her problem as the sim and the phone are coming from different places. Give her a break and the benefit of the doubt. She advised me the phone was coming on Thursday when it actually arrived the following day (for reference, I ordered Friday and it arrived Tuesday...connected to Vodafone the next day).

All in all, this is/was a fantastic deal £36pm for 24 months, £289 upfront = £1153. At the time of writing this phone is £1249 without a sim.

The process could have been smoother though, but perhaps managing delivery expectation is the way to go imo.

For further reference, I usually only review things when I'm unhappy with a product, but this website needs some balanced reviews, so here you go...

absolutely terrible service. made me over pay for my replacement phone . said replacement was one price set by them. this is an absolute crap company I hope I never have to deal with again. my recordation is run far away from them. they are not to be trusted.

I saw a great deal on Moneysaving expert for a Samsung galaxy S23 with three 100GB data for over half the price I had been quoted elsewhere. I even went directly to Three who quoted me £61 a month for the same deal that was on Money saving expert for £34. I thought it seemed too good to be true, there had to be a catch surely, but the link sent me to Samsung's website which eased my concerns. When you process the order on samsungs website it takes you to money shop to fill in the details for your contract. I then read the reviews here and was worried I had made a mistake. Straight after ordering I got an email from both moneyshop and Samsung with tracking links in. Moneyshop appeared to be the company that completed the credit checks and approved the order, that was done the same day (the tracking links status changed to preparing for dispatch).
It then took Samsung 5 days to dispatch the phone, even though it was in stock. I did chase this with online chat twice but they were useless. In the end I called the shop team (03330000333) who followed up for me and the phone was dispatched the same day. Ordered Monday, order approved Monday, dispatched Saturday and arrived Sunday. Received an email from mobileshop soon after dispatch with information about my new sim which works fine.
I think the delays experienced from other reviewers are because of Samsung- it was them who sent the phone and sim to me. Others have complained about the same thing on their social media. Mobileshop did their part smoothly and quickly.
I would definitely shop again, a brand new phone and a much better deal than anywhere else! Thanks.

Phone arrived after 5 days not one as stated. Sim card from Vodaphone is not registered, therefore phone cannot be used. Phoned the number given, it took me to Samsung, who couldn't find my purchase as its not registered. Went to Vodafone who can't help as it was not purchased through them. No-one can help, its impossible to find a contact for mobileshop....so money taken, phone arrived with no sim.