Monaco Solicitors Reviews 

713
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(713)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sarah handled my case and was a…

Sarah handled my case and was a pleasure to deal with. Jumped straight onto it, offered great advice and amendments making the whole process as painless as possible. Thank you!

May 28, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have been dealing with Malik and I…

I have been dealing with Malik and I would like to say what an amazing experience it was, he dealt with my case swiftly and extremely professionally keeping me updated all the way and making the process so easy. Had it not been for Malik I don’t think I would have achieved the outcome I did and I am extremely grateful to him and Monaco solicitors.
I would strongly recommend using these solicitors, they set out everything from the start and you have the choice to proceed or not, there is no pressure at any stage and Malik was more than happy to translate the legal talk in to simpler words for me to understand.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and support

Got a prompt response to my query sent to Monaco's website followed by an exemplary service from Paul Young for an employment-related legal matter. He handled the case with sensitivity and patience, making an otherwise difficult issue a lot easier to deal with. Highly recommend their services.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Championing Accountability and Fairness - Great Result

I had a very positive experience through Monaco, guided by Sasha-Lee and Helen. From the start, they informed me of the scope, my rights, what was viable and not, and achieved an excellent result, championing accountability and fairness all-around. Would highly recommend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support

Great support from Malik and the rest of the team. Helped me through a very tough case and was very patient and informative during the entire process.

June 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Honest review of Monaco Solicitors and Sasha-Lee van Wyk

I was in a very vulnerable state when I reached out to Monaco Solicitors and was completely out of my depth with employment law.
I was assigned Sasha-Lee Van Wyk and right from the start she was compassionate, understanding, understood my situation and quickly gave me step by step guidance on how we were going to work together to get the best result possible, which she achieved. Sasha really fought for me and gave me informed options whilst keeping things professional. Sasha did not show any concern regarding the respondents solicitors refusal to work with ACAS and her emails were strong and very knowledgeable causing no room for doubt. I found Monica the online bot and Sasha's quick response to all of my queries the most helpful and lead me to make informed no pressure decisions. Lastly, Sasha went above and beyond her duties to keep me immediately updated even if it was out of hours because she knew how anxious I was. I wouldn't have been able to get through this as calmly as I did with Sasha at the helm. I recommend Monaco Solicitors and especially Sasha-Lee Van Wyk highly and am truly greatful she made a scary situation manageable with the absolute best outcome. Her commitment is 100% and for that I'll forever be greatful.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, supportive and effective experience

Engaging with a lawyer initially felt like a daunting challenge for me. I made a couple of enquiries with different firms and Simrath quickly responded with a phonecall to discuss my situation. She was patient and professional. I really felt listened to. Simrath provided sound advice for consideration before we agreed to work together. Communication was excellent throughout- service was more than I anticipated, the cost was competitive to what I had been quoted locally. I highly recommend Simrath and the team that supported her to bring my situation to a satisfactory conclusion.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Knowledge and Support

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her knowledge and ability to communicate clearly what my position was and what was needed to move forward, was excellent. I felt supported and well informed from the beginning. She was fabulous to work with and I would highly recommend.

May 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great solicitors, can't recommend enough

Sasha-Lee Van Wyk was in charge of my case and she's an exemplary example of how a solicitor should be. Professional, helpful, considerate and genuinely cares. Made me feel like I had someone fighting in my corner and always gave me a clear picture of my legal options with my best interests at heart. Can't recommend her and Monaco Solicitors enough. Fantastic solicitors.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Sasha-Lee highly…

I cannot recommend Sasha-Lee highly enough. She has handled my employment matter with exceptional professionalism, expertise, and compassion throughout what has been an incredibly stressful and emotional situation.

From the outset, Sasha-Lee has been incredibly knowledgeable, thorough, and proactive. She has consistently been extremely responsive and attentive with every aspect of my case and has always answered my questions promptly and clearly, often going above and beyond by replying outside of normal office hours.

Her attention to detail, strategic approach, and ability to explain complex legal matters in a way that is easy to understand has given me huge confidence during a very difficult time. I have genuinely felt supported, listened to, and professionally represented throughout.

I am extremely grateful for all of her hard work and would not hesitate to recommend her to anyone needing employment law advice or representation.

5 stars without hesitation.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I honestly cannot recommend monaco solicitors enough, especially Daniel. He was understanding, always answered my questions (and there were many!) and was always very thoughtful with replies but also straight forward. Monaco has helped me so much, and if you too are looking for help then I would 100% recommend them, I have truly nothing bad to say!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Worked with Paul Young for Unfair Dismissal

I was working with Paul Young for an unfair dismissal case. When I reached out, I was quite anxious and was not sure if I had a case or should I take the offered settlement instead. Paul took the time to explain everything which helped me make an informed decision. The process took ~3 months and thoughout it Paul was always available, calm and top of it. While also bringing visibility into the process and guiding me through it.
Would definitely recommended anyone to reach out to them and get a consult should a situation arises.

March 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommend Monaco Solicitors

I had a wonderful experience with Monaco Solicitors. I like the fact they only work with employees so there is no chance of any conflict of interest. Sarah O'Brien dealt with my settlement case and she was fantastic, very professional; she knows her stuff and everything seemed really quick. Sarah managed to get me a very good settlement for my "redundancy". Would definitely recommend Monaco solicitors.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I really think that you are made to…

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I love the AI chatbot, it is super easy and efficient. Helen especially was wonderful and made the whole process so easy for me, it took a huge weight off my shoulders.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Do not hesitate to instruct.

Monaco Solicitors and Helen in particular as my solicitor, come highly recommended. With this being a 'no win, no fee' service you get experienced legal support to navigate the emotional road of employment law, that would otherwise be out of financial reach. Not only that but the service turnarounds were virtually immediate, meaning you are not left waiting for help and support on the next steps. My key advice is 'evidence' - keep as much of it as possible. Keep a timeline and document everything. I was able to share all of this with Helen and she was able to work directly with my former employer and negotiate an uplift of my initial redundancy offer from 4 months to 12 months pay - I am ecstatic. Thank you Monaco and thank you Helen :)

May 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional

Professional, supportive and responsive throughout the entire process. Helen explained everything clearly, kept me updated regularly and helped make the settlement agreement process much less stressful. I really appreciated the quick responses, attention to detail and guidance with the amendments requested. The matter was handled efficiently from start to finish and I felt supported the whole way through. Highly recommend Monaco Solicitors for employment matters.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Without Prejudice Case Support provided…

Without Prejudice Case Support provided outstanding support during a very stressful situation with my employer. I felt safe, supported, and fully informed throughout the entire process. The solicitor I worked with explained everything clearly, helped me understand my rights, and handled my case with professionalism and care. They took so much stress away and made me feel confident every step of the way. I’m truly grateful for all their help, thank you so much!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I approached Monaco after being offered…

I approached Monaco after being offered a ‘settlement’ from my employer. Simrath reviewed the agreement and gave me excellent advice and put together a very comprehensive and compelling response for a much better settlement. I would absolutely recommend Monaco and Simrath if you find yourself in a situation where you need legal advice on an employment issue

May 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look