Monaco Solicitors Reviews 

713
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

713 reviews

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No recent history of asking for reviews

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Replied to 42% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(713)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Very swift response and clear communication approach; constructive advice; efficient handling of the case.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend Sarah O'Brien

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The matter was resolved very quickly and in my favour, therefore I would recommend.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

One of the Best Solicitors to represent you

I cannot recommend my solicitor Sasha-Lee van Wyk highly enough. Right from the beginning, Sasha was professional, compassionate and warm and was genuinely invested in my case. She made an emotional process much more manageable through her warmth, thoughtful advice, and consistent support.

Sasha believed in me when I needed someone to and that alone was a win for me. Her expertise, dedication, and attention to detail gave me confidence throughout the process.

Thank you for your hard work, professionalism, and kindness. I am truly grateful for everything you have done and would not hesitate to recommend your services to anyone seeking an exceptional solicitor and I am definitely going to miss your friendly motivations and laughs.

Sasha-Lee van Wyk is a Gem

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, they do not help you at all and getting hold of them is an absolute pain. They make you sign this agreement before even you can speak with them which you do not know what they are really saying and you worry about them taking your life after that. I hope I do not come across them in the future.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Monaco Solicitors

Highly recommend Monaco Solicitors. I needed urgent advice on a settlement agreement and they responded immediately, reviewed everything thoroughly and guided me through the process with minimum fuss. Fast, professional and reassuring during a stressful time.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent support and favourable outcome

I was in need of advice regarding an employment situation and came accross Monaco solicitors through a web search. I was a bit sceptic at the begining but also I was not fully aware of my rights and did not know how to handle my situation, so I gave it a go with the no-win no-fee scheme. I have to say I don't regret a bit that decision. My solicitor, Helen Alty, handled my case very diligently, honestly and worked really hard (even after midnight at the end) to reach a good outcome for me. I'm very thankful for the support and can't recommend them enough.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience and fast resolution reached

I had an excellent experience with Monaco solicitors. I started this process without any knowledge and my solicitor Paul has been extremely helpful is explaining every step and answering all my questions. I felt supported all the way during a stressful situation and was confident that the case would be resolved positively. It has even exceeded my expectations as the case was resolved in only a few weeks. The communication with my solicitor Paul was always prompt and very clear, the level of assistance I received in this situation was outstanding. I would definitely recommend Monaco solicitors for their professionalism, approach and expertise. My solicitor Paul made the entire process a smooth experience, thank you.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had the pleasure of working with Sarah O'Brien from Monaco Solicitors.
This was my first experience of going through a settlement with my employer and being relatively new to the UK, I was unfamiliar with the intricacies surrounding this process.
Sarah was empathetic, professional and very helpful in guiding me through this process. She was extremely thorough in her review and took the time to answer any questions I had during the process.
Thank you once again Sarah

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Monaco Solicitors to help…

I contacted Monaco Solicitors to help with a settlement (redundancy) agreement. I had a case solicitor appointed swiftly, who worked with me and my organisation to find a suitable arrangement for me. I felt supported throughout the process and my case solicitor was rigorous, prompt and ultimately delivered an option that was best for me. There were no delays in responding to queries and the level of phone and email support was more than adequate. I am very pleased with the service Monaco Solicitors provided and would recommend them.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent advice and assistance in negotiations

Simrath Singh of Monaco Solicitors supported me throughout my employment dispute, providing excellent advice and helping structure a final settlement well beyond what was originally offered. Having someone knowledgeable of all the intricacies of employment law was a great relief during a very stressful time. I recommend Simrath and Monaco Solicitors without reservation.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Support During Redundancy Process

I recently instructed Monaco Solicitors to advise me on a settlement agreement relating to my employment.

Jason Libby provided clear, professional and practical advice throughout the process. He took the time to explain the agreement in plain English, highlighted areas of concern, and successfully negotiated amendments to strengthen my position before signature.

Communication was prompt, responsive and reassuring throughout what can naturally be a stressful process. I felt well informed at each stage and confident that my interests were being represented.

I would not hesitate to recommend Monaco Solicitors to anyone seeking employment law advice, particularly in relation to settlement agreements and redundancy matters.

Thank you to Jason and the team for their support and professionalism.

June 12, 2026
Unprompted review
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Rated 4 out of 5 stars

My employment lawyer was outstanding…

My employment lawyer was outstanding throughout the process. He was consistently patient, taking the time to listen carefully and ensure I felt heard and understood. He kept me well informed at every stage, providing clear and timely updates, which gave me confidence and reassurance. His professionalism, empathy, and attention to detail made a difficult experience much more manageable, and I truly appreciated his support and guidance.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible support during my redundancy

Salma was amazing - I'd never been through a redundancy before and Salma was really supportive and re-assuring all the way through the process. My employer put me through a great deal of stress at the time but Salma kept me informed regularly on what I can expect during my redundancy, what I should look out for, full recommendations at every single stage and in general she was just extremely helpful and eased all of my worries.

I'd highly recommend using this solicitor if you are put at risk of redundancy and have been sent a settlement agreement from your employer and you need legal support.

All the other high rated reviews are there for a reason, this company is great and will really look after you from the moment you enquire, all the way to the end stages. Can't recommend them enough and I'd use them again if I had to!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Salma Hasanin at Monaco…

I engaged Salma Hasanin at Monaco Solicitors to represent me in a complex employment case against a former employer of ten years.
From the outset, Salma demonstrated a thorough understanding of the legal issues involved and consistently produced well-structured, evidence-based correspondence that accurately reflected both the strength of my position and the wider litigation risks. Her written work was precise, professionally calibrated, and adapted carefully as new developments arose throughout the negotiations.
What stood out particularly was Salma's willingness to engage seriously with my own input. On one occasion I raised a concern about a proposed concession regarding key evidence, and rather than dismissing my view, she reconsidered the approach, agreed with my reasoning, and produced a stronger letter as a result. That kind of genuine collaboration is not something every solicitor offers and I valued it considerably.
Salma also kept me well informed at every stage, explaining procedural developments — including ACAS certificate implications and Tribunal deadlines — clearly and without unnecessary jargon. She was responsive, warm in her communication, and consistently made me feel supported during what has been a stressful and personally demanding period.
I would not hesitate to recommend Salma to anyone facing an employment dispute. She combined legal rigour with genuine care for her client's position, and I am grateful for her representation throughout this process.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and empathetic

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been extremely appreciated. She was professional, yet empathetic and I felt she was treating me as a person rather than just a client. Thank you Sarah.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding professional and human service

Monaco Solicitors provide outstanding service! From the first time I reached out to them right until the end of my case, they have been absolutely brilliant. I particularly want to thank Malik, who was fantastic throughout the whole process, combining great professionalism with a lot of humanity. He made a stressful situation so much easier to handle. From the very beginning, I trusted that he would secure the best outcome for me and my family. Thank you so much to Malik and the team for everything!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was appointed Simrath Singh for my case and it was handled flawlessly.

Simrath went above and beyond to ensure my queries were answered and i was fully informed before making a decision.

Will definitely recommend and use again

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Paul was brilliant with me having never…

Paul was brilliant with me having never done anything like settlement before, he made everything easy, gave him everything asked from him he basically did the rest, highlighted one issued which got resolved, sent it via adobe signed and sent back fast efficient brilliant all done within a few hours cant thank and speak more highly of paul

June 10, 2026
Unprompted review

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