Monaco Solicitors Reviews 

711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

711 reviews

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No recent history of asking for reviews

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Replied to 42% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(711)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

The future is here!

I recently used Monaco, and their AI firm - Grapple Law - to help me with a situation. The future is here and I believe Monaco are really leading the way in what justice looks like in this new landscape.

Thank you Grapple Law, thank you Monaco, and thank you Sasha van Wyk for your attentiveness, expertise, and friendliness. I will be recommending Monaco and Sasha to others.

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Couldn't have gotten a better team in my corner

Jaspreet and Fiammetta. Damn. Solid ladies. Jaspreet was the primary on my case. I was willing to settle for far less just to have things over with (had a lot going on). She revised my letter and fought for me like a lioness. Can't thank her enough.
Fiammetta ran the post-op. Presented options, changes to agreements. Asked if I am ok with it. Made sure every thing was expedited. Absolute star.
If you have an issue, go with this law team. Extremely thorough, very friendly, and ready to bare teeth to get you a fair settlement, like a legal team that costs far more. I'm amazed. Good people, good outcome. If I ever have an issue, I'm coming back to them.

NB: direct message to the Monaco Team: if you read this, thank you.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Modern solicitor support for employees

Monaco is a company of solicitors that only works with employees, and from day one, the response has been super quick. Once I submitted my request, I received a call within a day. While the situation itself is stressful, Simrath has been super supportive and very responsive. The AI tool that they are providing, including in the package, was super helpful!

Honestly, I would recommend them to anyone who is experiencing redundancy.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

A*** service

Communication was easy... Sasha was patient with me and made everything easy and straight forward, extremely helpful.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Paul was excellent

Paul was my solicitor and was excellent - quick to respond, empathetic and even supported with follow up questions once the agreement agreement had been finalised. Highly recommend!

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I can’t thank Sasha Van Wyk enough!

I can’t thank Sasha Van Wyk enough!
This has been an incredibly stressful and overwhelming experience. As it was all completely new to me, I felt unsure and out of my depth, but I placed my full trust in Sasha and I’m so grateful that I did. Sasha’s guidance, professionalism, and reassurance made a situation that felt very difficult so much more manageable. I’m especially grateful for how quickly and smoothly everything was resolved. I can now proceed in my life in a more positive direction.
I wish Sasha all the very best for the future. She has been very supportive throughout, and I hope she continues to achieve great success in her career!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support When I Needed It Most

I recently worked with Simrath Singh from Monaco Solicitors on a grievance case, and I honestly can’t thank her enough.

From the start, she was incredibly supportive, knowledgeable, and easy to talk to. She explained everything clearly, kept me updated throughout, and really made a stressful situation feel much more manageable. It was obvious she genuinely cared about getting the best outcome for me.

Her professionalism and dedication were outstanding, and I always felt confident knowing she was handling my case. She went above and beyond, and the level of service I received was truly excellent.

I wouldn’t hesitate to recommend Simrath and Monaco Solicitors to anyone who needs legal help. Absolutely brilliant support from start to finish.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was fortunate enough to have…

I was fortunate enough to have Fiammetta assigned to my case, she kept me informed throughout the entire process and was always accomodating of the many questions I had along the way. An uplift was successfully negotiated from my former employer, I'd highly recommend Monaco and their solicitors to anyone!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Supportive, Clear, and Truly Helpful

I had a really positive experience working with my solicitor (Paul) on my settlement agreement. He was clear, responsive, and took the time to explain everything in a way that made a stressful situation feel much more manageable.

What I appreciated most was how balanced his approach was, he pushed where it mattered, gave honest advice about what was worth pursuing, and didn’t let things drag unnecessarily. I always felt like I had a strong advocate, but also someone pragmatic who genuinely wanted the best outcome for me.

Overall, I felt well supported throughout the process and would definitely recommend Paul’s services to anyone needing advice on employment matters.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent support and a strong outcome…

I had a really positive experience working with Simrath Singh at Monaco Solicitors. From start to finish, Simrath was professional, responsive, and clearly very knowledgeable in employment law. The advice provided was clear and easy to understand, and I felt confident in every decision being made.

What stood out most was the attention to detail and proactive approach throughout the process. The negotiations were handled effectively and resulted in a strong outcome, ensuring the final agreement was fair, well-structured, and gave me real peace of mind.

Communication was excellent throughout, and I always felt supported and well advised. I would highly recommend Simrath to anyone needing employment law support.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service highly recommend Monaco Solicitors

Monaco Solicitors and Rubel has supported me in my redundancy package negotiations with my Company which had to be turned around in less then a week. The circumstances also included my terms under TUPE. Rubel has successfully negotiated a really good package for me. I would recommend Monaco Solicitors especially Rubel in any negotiations that employee is having with their company. Brilliant service and support in the very stressful situation.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Damani has been incredibly helpful and…

Damani has been incredibly helpful and supportive every step of a very difficult process. I cannot thank her enough for her professional candor and assistance.

The AI tool is really useful. You may feel under pressure and think that you're not getting the help you need. Know that Damani is reviewing your case and she will get back to you on time.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional - highly recommend

I highly recommend Monaco Solicitors. Alex Thorpe represented my case and I felt confident in his ability throughout, particularly in navigating and taking on large corporate organisations. His communication was exceptional, and he handled the complexities of my situation with both professionalism and care. Thanks again.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and friendly

I had the pleasure of having my interests represented by Helen and can highly recommend Monaco Solicitors as well as Helen. She was proactive, friendly and professional. Without her I wouldn't have been able to get the result that I needed and I am very grateful for her advice and expertise.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helen was exceptional throughout

Helen was exceptional throughout. She quickly identified the key legal issues, clearly articulated the strength of the case, and positioned it in a way that created real commercial pressure on the respondent. Her communication was precise, strategic, and highly effective, ultimately securing a substantial settlement without the need for prolonged proceedings.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very attentive and supportive

Very attentive and supportive. I felt I could trust my case worker. Advice was always clear and throughout. They also use AI responsibly, helping to make the service more accessible.

March 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. I cannot recommend Alex Thorpe highly enough. Extremely patient, sharp and to the point, no matter how much I rambled. He also understood the big picture and acted in my best interests every step of the way. Don’t hesitate when considering Monaco Solicitors

February 27, 2026
Unprompted review

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