Monaco Solicitors Reviews 

710
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(710)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend choosing Monaco…

I would recommend choosing Monaco solicitors because my experience of working with them was positive and professional throughout the whole process and resulted in a favourable settlement. The customer service was brilliant. Thank you

March 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kept simple, easy, and well informed

Simrath was a great help in getting my settlement agreement sorted. The process was extremely quick and simple, and she made sure I was aware of all the necessary details.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thx Monaco Solicitors special thx Simrath

Monaco solicitors are very thorough and professional a settlement was achieved in a short timeframe. I received a fair settlement after a few emails between Monaco and my previous employer. Special thanks to Simrath who kept me informed at every step of the way and gave me great advice she was very helpful knowledgeable and a great support

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Monaco Solicitors

I was recommended to use Monaco. I found them to be very efficient, as they use AI to do some of the work plus a person to communicate with me. Daniel was really helpful in getting me to reach a successful conclusion. I would definately recommend Monaco.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible ,chatting with AI ,not sure…

Terrible ,chatting with AI ,not sure whether to instruct them and few days later they dropped email unable to take your case but here is another firm.Avoid ,

March 10, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

Hi Greta. We’re sorry to hear about your experience. We use an initial online system to gather information quickly so our solicitors can assess enquiries efficiently. Where we don't here from you or we’re unable to assist, we try to suggest alternative options so people can still get support.
You'll still be able to use the options we've provided to seek help. We wish you all the best with your situation.
The Monaco Team.

Advertisement
Rated 5 out of 5 stars

We can't recommend Monaco enough

We can't recommend Monaco enough. We were really lucky to have Sarah on our side along this difficult journey. She has been so attentive, patient, and empathic throughout. Her knowledge really shone through, and we were particularly impressed by her highly ethical approach to the negotiation. We can tell that she genuinely cares about her client and was very generous with her time and advice. We truly appreciate Sarah's guidance throughout!!

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

The team has been supportive and…

The team has been supportive and professional for the whole duration of my case, especially Sasha and Helen towards the very end. The case has been successful and I'm overall satisfied with the outcome.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Sasha from Monaco

Sasha was in charge of my case.
She was professional, but caring, and made me feel that she was trying to get the best resolution for me.
She achieved an outcome that I was happy with.

March 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional, competent, responsive

Friendly, honest, efficient and straightforward advice. Responsive and efficient service. Tailored to my individual circumstances. Thank you Sarah for your expert, professional support and your kindness - much appreciated.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Simrath is an articulate and thoughtful lawyer. I respected her calm guidance. As a senior lawyer I am aware of the pressures of practice and the varying degrees of service offered. Monaco provide a great, employee focussed, service and Simrath is a credit to them.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Simrath is amazing

I was having difficulties at work. I contacted Monaco solicitors. Simrath handled my case from the very beginning. She was professional, responsive, and incredibly dedicated, but what truly stood out was her empathy. She didn’t just handle my case — she understood what I was going through and supported me with real care and clarity at every step.
Her explanations were always clear and reassuring, and she consistently made time to ensure I felt informed and confident about each decision. I was happy with the settlement that I’ve received, and I’m deeply grateful for everything she’s done for me.
Thank you, Simrath, and team. Your support made a challenging situation much easier, and I am truly grateful.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional support and clear, pragmatic advice

I received outstanding support from Sarah O’Brien at Monaco Solicitors during what was a complex and sensitive employment matter. Sarah was calm, clear and highly professional throughout, taking the time to explain issues in a way that was easy to understand while also providing confident, pragmatic advice.

She handled the process with care and attention to detail, kept matters moving forward at the right pace, and ensured I felt informed and supported at every stage. I particularly valued her balanced and measured approach, protecting my position while remaining constructive and solution-focused.

I would not hesitate to recommend Sarah and Monaco Solicitors to anyone seeking expert employment law advice. The service I received was first class.

February 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Malik- Outstanding service during a difficult time

Malik made a very stressful and difficult time for me so much easier. He was on hand for all the questions i had about everything, as I'd never done anything like this before and was able to achieve a settlement for me from my employer. I wouldn't hesitate to recommend Monaco Solicitors, especially Malik.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had the great pleasure of working with Paul…

I had the pleasure of working with Paul and couldn’t be more satisfied with his support. He helped me reach a settlement with my company in a record time of just two weeks. Throughout the process, he handled all interactions with professionalism and clarity, while being highly responsive to my need for timely answers. I greatly appreciated his efficiency, expertise, and calm guidance during what could have been a stressful situation.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

awful experience

awful experience
i would pay 750 pounds not to use this ai.
dont bother, you will spent more time fact checking and amending and paying for normal lawyers.
and not being laughed at for using bots

February 20, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

We’re sorry to hear about your experience.

Monaco Solicitors is a regulated employment law firm providing solicitor-led legal advice. We do not offer standalone AI services in the way described in this review.

So it might be that this review may relate to a different company.

Rated 5 out of 5 stars

Excellent service.

I was really impressed by the service I received from Helen at Monaco Solicitors. Helen was extremely efficient and provided excellent advice.

December 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

From the first contact till the end of…

From the first contact till the end of the process felt my case was handled with absolute professionalism and care. Damani was responsive and always ready to assist. Very happy with the service given by everyone that handled my case at Monaco Solicitors.

February 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look