Montessori Toddlers Reviews 

I bought four picture frames for kids artwork. They arrived in two packages from China but only packaged in a postal bag, no padding, two were smashed and unusable. They ignored me for a few weeks until I contacted them on social media. They were unable to send replacements of the same colour but offered a different colour, which I accepted so that I at least had something for the other kids. Again, posted in a plastic packet, one arrrived broken. I’ve been unable to contact them since. So I paid for four natural frames. I’ve got only two, and one black one. And a whole load of broken pieces :(

I was so excited to receive a frame with five plexiglass inserts for my toddler's handprints. However, the shipping was very delayed and, when the item arrived, two of the plexiglass sheets were damaged. I reached out to customer service to get replacement sheets, and they sent them...only to find that they were sent in an envelope with no fragile protection and arrived completely busted. I reached out to the company again, with photographic evidence of this, and was ghosted entirely. I sent two follow-up emails, but I received no communication in return. This company is mismanaged, has poor quality items, and won't make it right.

The wooden pieces feel sturdy and well made. Nothing feels cheap.

I ordered an extra item by mistake of the same thing. Both arrived with battered boxes. I sent one back but they have been terrible to deal with - making excuses about tracking etc. They have not refunded me yet. I await their response.

Music table bought as a gift. Arrived with box crushed and could not be given as a gift. Montessori Toddlers refused a refund and offered only 15% compensation - the same as the ‘special offer’ available in their current promotion. This is despiteUK legislation which states online goods must come with a refund offer if faulty. Product itself not high quality and vastly overpriced. Very disappointing.

I ordered a personalized wooden puzzle. The quality is miserable and the toy is a chocking hazard. The pieces are not staying on properly and can't be displayed. Such a joke. Do not buy from this site!

I bought the Toddlers Frame in December as a Christmas present to display my child's artwork. The frame is designed to open regularly so you can add new drawings to the stack.

After putting six or seven pieces of art inside, all the metal stays that hold the back of the frame in place snapped off. The back panel can no longer be secured, making the frame useless for its intended purpose.

When I contacted customer service to report the fault, they refused a replacement or refund. Their position is that because the item was fine on arrival, they could not offer a refund. This ignores the fact that the item arrived undamaged and failed quickly through normal, expected regular use due to poor build quality.

If you plan to open the frame regularly to update your child's artwork, find a different frame and a different company to buy it from.

I am not satisfied with the quality of the toddler calendar clock. The sliders on the left and right sides keep dropping down and cannot stay in place. This makes it impractical to use with children. One of the sliders is cracked and the back and screw came out. Contacted Montessori Toddlers for refund. They asked me to send them video/photos of the issues. I did it and haven’t received any response.

This business is definitely a scammer, the quality of product of product is totally different as display on website, and customer service is terrible, took 1 week to response, and delay in delivery as well, when you request refund or return, they just simply ignore and not reply at all. DO NOT BUY ANYTHING FROM THEM.

I ordered a personalised named puzzle for my great nephew, it arrived and I was really pleased with it, fast forward a couple of months and one of the knobs has come off into my 15 month old nephews hand, I have emailed and the response I got was I can’t offer a refund or a replacement because it is out of your time scale and it’s personalised, this really wasn’t the reply I was hoping for and I am very disappointed, my nephew was very lucky his mummy was there or this could of been a very different outcome,

Tried to order a gift for my niece 2 weeks before her birthday. 2 weeks AFTER her birthday only half the order has arrived (the cheaper half), and website tracking does not work from the email. 3 weeks after her birthday now and still no idea where the rest of it is, if it's still coming, or if I'm being refunded. Customer service haven't replied in over a week. This company operate and shop out of china, definitely feels scummy. Avoid.

Avoid this company, their customer service is dreadful - they are not transparent about shipping goods from China and the delays that this leads to - they insist that any returns are paid for by the customer - the tone of their replies to complaints is oleagenous but they refuse to be of practical assistance

Glorified Amazon drop shipping company don’t be fooled by their Instagram and website. Items are listed as high priced then discounted to make it look like you got a good deal but all their items are available for much less on Amazon or Temu etc. Takes weeks to arrive and the quality is average at best. Also sneaky 14 day return policy and you have to pay yourself to return anything. Shame they’re using the “Montessori” name to hook people in and make them assume this is a reputable company. Will never buy from them again and will encourage others to stay away so they don’t get caught out too.

I ordered a personalised wooden puzzle. I found the order page confusing and wrote the discount code EXTRA20 in the name box. This is clearly a mistake and, as they have ALL my contact details, they could have raised a query, something I would expect from an established company whom I have ordered from before. I contacted the company upon receipt to explain and requested a refund, exchange or credit note and they refused. This is such poor customer service from a company who claims 100% money back guarantee. I will find a better company in future who value their customer service!

AliExpress dropshippers hiding behind a fancy website and a Swedish HQ. After seeing that the product wasn't going to arrive for over a week, I contacted to cancel and they stated that it's too late. Looking into it, it's because the item is being shipped directly from China and I then found the item that they are selling for £23 ("reduced" from £31) is available on AliExpress for £10.

Whilst I'm sure they've set their Ts&Cs to cover themselves legally for this misleading practice, it's a dishonest and cynical way of doing business. The least they could do is allow cancellation of items in transit to offer some service above ordering from AliExpress.

No mention during checkout or ordering that the delivery would be imported from China, take 2 weeks and need to go via customs etc. Small FAQ saying 5-10 working days.

Arrived smashed up with box squashed and parts of the toy broken off. The box even has poor english printed on it. Quality is shockingly bad.

They are have a very aggressive no-refunds-if-possible policy and seems that I have to post it back to China at my expense?! (no refund on any shipping).

Went for the chargeback route instead.

I bought a few wooden toys for my niece and wow, the quality is actually really nice. They feel solid and not cheap at all. She was sooo excited when she opened them

UPDATE: They have now acknowledged the inadequacy of their response about the broken frame and sent me a new one. I'd still never order from them again.

ORIGINAL: The art frame we ordered broke with minimal use. The little tabs inside that hold the art in place snapped off. I sent a message to the site and they wouldn't do anything because it was more than 14 days since purchase. Avoid this site, it's just cheap rubbish.

Ordered this for a babyshower thinking it was coming from the uk. When it was taking a little while I checked and it was coming from China! What arrived 2.5 weeks later was cheap and plastic and cracked down the middle. Ive asked for a full refund as there's no way a replacement will arrive in time for a baby shower. But we'll see what they say.

I would give zero stars if possible! They sent me a broken and damaged product. The packaging was fine and it was a Mothers Day gift so I didn't open it. When we did we found this broken product that they won't replace!!! DO NOT ORDER FROM THIS COMPANY!!!