Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more
Company replied
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.5
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Motorcade Insurance
Good morning Hamza,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
How can i express my appreciation to…
How can i express my appreciation to Motorcade especially Dylan, I don't know. No words Hats off Dylan. He/She is very polite, kind, calm, understanding, responsible dedicated person. My problem is finding very quickly and explain me what is happened and how to out from that problem to easy way. Excellent Customer Care service..
Hats off Motorcade and Dylan.. ❤️❤️❤️
July 30, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ajesh,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Dylan gave me all the information I…
Dylan gave me all the information I needed and was very helpful
July 27, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ben,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Everything is perfect
Everything is perfect, just a small issue that the customer can't change the car by himself on the website. Hope the solve this issue.
March 26, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
That’s good experience i got woth…
That’s good experience i got woth Motorcade insaurance. I am very glad thanks for you support and your service.
July 25, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Rajat,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
A simply request made difficult by…
A simply request made difficult by online customer service handles . Just told chat would end either no real explanation why I didn’t pass security. Dissatisfaction definitely.
July 24, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Charlotte,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Great Customer Experience
Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help us communicating with us..Appreciate your wonderful staff and good customer care...Thanks much...😍💖
July 24, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Arti,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great company staff are very very…
Great company staff are very very efficient thanks for a great service
July 23, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon William,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
gary was amazing
July 23, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Ellie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Gary you legend..
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary and it seemed like to me he was keen to see if he could get this rectified and was straight on it. He sorted it all out and reasured me it was accepted and made my day. Thankyou Gary
July 23, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Corie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Amazing service very quick and polite
Amazing service very quick and polite
Thank you
July 22, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Jimmy,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamieleigh was very quick to respond…
Jamieleigh was very quick to respond and extremely helpful. My enquiry was dealt with efficiently and exactly the outcome I needed.
July 21, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Amy,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very helpful no messing about did what…
Very helpful no messing about did what was asked
July 20, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Nathan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very Good Insurance and very fast to…
Very Good Insurance and very fast to gestation documentation
I change my vehicle very fast.Tank you Motortrade!!!
July 20, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mircea,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Sasan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Donna,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I tried to update my address through…
I tried to update my address through the customer portal as instructed, but several pages were not working correctly and displayed errors. The automated email advised me to use the portal, while the portal itself was unusable. I have already completed the security questions once, but I was asked to start a new chat. I need to update my home address. My customer portal is not working correctly, so I cannot make the change online. .
July 17, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Ayman,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Mildred,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Staff member Lily
Lily was amazing and helped me with everything I needed and very polite she's good at what she does so really pleased with the help and support
July 16, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Mark,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I'm wanting to cancel my policy
I'm wanting to cancel my policy. I've already paid for the first month.
When I go online it will only let me cancel upto seven days ahead. I don't want it to end in seven days.
That's like buying a pint and only been allowed 3/4
I don't want to pay another month's premium.
I want it to be cancelled upto the date I've paid for.
The option is not online.
I was informed that if I don't cancel 10 days before the next payment is due it will not be cancelled.
I explained this to Megan the operator....
She didn't help me at all.
Can't you just cancel my policy to end at the end of the month? Cancel my direct debit.
How hard can that be.
I have had other interactions with the customer service team and they are 10 out of 10. Very helpful however she lets the team down
Just frustrating when you come across someone who doesn't what to help
July 15, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Richard,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
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