Motor Repair Network Reviews 737

My Citroen C3 was repaired perfectly and on time and I was kept moving with a courtesy car. I really appreciated the service I received

Jamie and Nicki were extremely helpful throughout and kept me updated during the repair

Excellent repair and paintwork! My car was looking a bit funny before, but Marshmallow (my insurer) recommended Steer Romford and they didn’t disappoint. Within just 3 weeks my baby car was back on the road, looking lush and fresh.

That said, customer service could be improved. It would be much better if staff proactively explained what work had been carried out. Once I did, however, the lady handling my case explained everything clearly and thoroughly, which I appreciated. ❤️

They were very transparent with us and patient too. They kept giving us updates every step of the way and this made us less anxious

Kynaston repair centre in Exeter were excellent - great communication from Angela and a brilliant flawless repair from the team

My experience with Steer in Dover, Kent was first class. Very quick turnaround with regular updates on the progress of my repair. Ladies in reception were very welcoming and polite and very helpful with the courtesy car. My repair is superb, very impressed..car looks brand new. Would highly recommend’Steer’s’ services to anyone. Thank you.👍

My claim was handled with speed and repairs done timeously

The car has been repaired perfectly and staff were so professional

Once my insurer had given them the go ahead they fully repaired my car.
I was supplied with an automatic courtesy car as soon as they collected my car from my home

Good service.Considered our priority while picking up and dropping the vehicle.Very helpful

My insurer sent my car to them after an accident. They promised a 3-week repair, but it took over 2 months. When I finally went to collect the car, they forced me to sign paperwork before even showing me the car. After the long wait, the car still wasn’t properly repaired, there still a loud abnormal noise from the engine.

The staff dismissed it as “wear and tear” on the exhaust, but I knew that wasn’t true. I had the car independently inspected, and it turned out the issue was two broken engine mounts, nothing to do with the exhaust and a completely different part of the car. They had sent my insurer a false report blaming the noise on wear and tear, and even lied that my independent garage was agreed with them (it wasn’t).

I was left with a faulty car and no support. It took ages to escalation to the Financial Ombudsman, who ruled in my favour. My insurer had to cover the proper repair and compensation.

They were dishonest, unprofessional, and evasive throughout. They shifted blame, misled my insurer, and showed no accountability. Absolutely appalling service, do not trust them with your vehicle.

Good overall performance

They make my car as new . Happy with the results

Really good customer care and a fantastic service

I had my car repaired at this garage after another vehicle reversed into mine, causing a dent, scratches, and cracked paint above the rear wheel. The repairs were handled through insurance.

Initially, everything looked fine, but after just a month, the paint has started cracking again. It now seems like the garage only painted over the damage without properly fixing the surface underneath. This is disappointing, especially considering it was meant to be a professional insurance-approved repair.

I expected a lasting and high-quality job, not a quick cover-up. I would appreciate someone from the garage contacting me to discuss how this can be resolved properly.

Lovely people to deal with ,always happy to answer my questions.
Car has been returned today ,paintwork looks amazing ,car has been returned with the same amount of diesel as when is been picked up! WOW , usually garages dont make this effort.
100% recommend them.

Brilliant company to deal with, communication very good just all round top service

Amazing attention to detail on my car's repair and customer service from the lady at the body shop reception, she's a star ⭐.

I’d like to sincerely appreciate the entire team for their outstanding service. Right from the first day, your team displayed great courtesy and professionalism. I especially value the patience you showed in listening to my concerns and ensuring every detail was noted. The periodic updates you provided kept me informed and reassured throughout the process. It’s rare to find such a considerate and transparent approach these days. Thank you for your excellent work — I will gladly recommend your service to others

Repairs ran over a bit but I was kept informed regularly and so not a problem. Excellent repairs