This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more
Company replied
straightforward and well organised by Steve Freestone.l am hopeful that the rest of the process is equally smooth- thanks in whole to the man in charge - Steve.Using motor source on recommendation and... See more
Company replied
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
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Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Motor Source Group leasing experience…
The process to lease the car was easy and all members of staff that I had contact with were pleasant, helpful and knowledgeable.
October 31, 2025
Reply from Motor Source Group
Thank you Jonathan. It's great to hear how easy you found everything and that our team have supported you throughout. We're so pleased to be able to help you and thank you for choosing Motor Source Group!
I was treated with a 5 star support
October 31, 2025
Reply from Motor Source Group
Excellent Ian, thank you for sharing this and for choosing Motor Source Group!
Stephen was great really friendly not…
Stephen was great really friendly not at all pushy, explained the whole process clearly and helped with options to sell my car. If they had given me a better PX price I’d have given 5*
October 30, 2025
Reply from Motor Source Group
Thank you Jane, this is great to hear and Stephen is so happy to be able to help you with your new car. Thank you for choosing Motor Source Group!
The initial reception was very positive…
The initial reception was very positive and encouraging. Julian was very knowledgeable and able to give excellent guidance and support.
October 30, 2025
Reply from Motor Source Group
It's great to hear you received the guidance and support needed to make your new car purchase, we are sure Julian will be pleased with this. Thank you for choosing Motor Source Group.
Absolutely amazing!
Absolutely amazing!! Thank you Julian for your help and assistance. The buying process was smooth and straightforward. How I wish buying a new car is always this effortless. I will recommend Motor Source any time.
October 29, 2025
Reply from Motor Source Group
Thank you so much Madu, we really appreciate your comments and Julian loved hearing this too!
We're so pleased to be able to help with your new car and, from all of our team, thank you for choosing Motor Source Group and for your recommendation too!
Super company that looks after the customer..
As a retired police officer there really is no other place to get a good deal on a new car.
The staff are knowledgeable and make a real effort to put you in the right car.
brilliant!
October 23, 2025
Reply from Motor Source Group
This is excellent news and exactly the kind of feedback we love to hear! We take great pride in ensuring our customers find the right car for them without ever feeling pressured. While you wait for your new car to be built, our delivery team will be in touch soon and if you need anything in the meantime, don’t hesitate to reach out. Thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you Malcolm, this is great to hear and represents the service we aim to offer perfectly! We're so pleased to help you with your new car, and from all of our team, thank you for choosing Motor Source Group!
Just ordered a new car from Motor…
Just ordered a new car from Motor Source Group and what a great experience it was! Chris was a kind, caring and knowledgeable team member who helped me enormously, with his patience and professionalism. Thank you!
October 22, 2025
Reply from Motor Source Group
It's such a pleasure to hear you had a great experience. Chris will be happy that he helped you with your new vehicle purchase. Our delivery team will be in touch soon about the next stage but in the meantime you have Chris for any other questions. Thank you for choosing Motor Source Group.
Excellent support
Prompt, personal contact with speedy responses to all emails/phone calls. A seamless and very effective process.
October 22, 2025
Reply from Motor Source Group
That's what we love to hear! Thank you for sharing your experience and even more so for choosing Motor Source Group for your new car.
Great service.
Excellent service i dealt with Stephen everything explained to me by phone and emails price for new vehicle as on website now ordered.
October 16, 2025
Reply from Motor Source Group
Stephen will be pleased to hear he has helped you with purchasing your new car. Our delivery team will be in touch about the next steps soon. Thank you for choosing Motor Source Group!
Purchase of Ford Puma
From the first time I became aware of MSG and from my first contact I can't fault any of my dealings with the company. Stephen Freestone has been my main point of contact and he has been tremendous throughout the process. Very helpful, patient and happy to provide advice when needed. He has been a pleasure to work with and made the whole experience a pleasant one. Well done to him and he is undoubtedly a great asset and credit to MSG.
October 16, 2025
Reply from Motor Source Group
Thank you for such a lovely review Peter, we are sure Stephen will be pleased to hear he provided you a clear, easy process for purchasing your new car. Our delivery team will be in touch soon with your next steps. Thank you for choosing Motor Source Group.
Only at initial order stage but so far but great
Only at initial order stage but so far efficient and friendly. The price was very competitive.
October 15, 2025
Reply from Motor Source Group
This is great news, we are happy to hear you have found the initial stage easy and have been able to place your order. Our delivery team will be in touch soon to advise you on the next steps. Thank you for choosing Motor Source Group!
Helpful and advisable staff
All staff were very helpful, the decision was left to me and was not persuaded in any way.
Very professional and knowledgeable, I was given time to make up my mind and not bombarded with phone calls or emails.
Response was very quick, just waiting to hear from the sales representative on any update.
Whole experience was very calm.
October 15, 2025
Reply from Motor Source Group
This is great to hear Stephen. We love to give our customers time to make their own decisions, not feel pushed into a car and have the salesman available for any questions you may have. Thank you for choosing Motor Source Group.
Excellent customer service from Dave…
Excellent customer service from Dave Flaherty, who made the experience simple, swift and efficient.
October 15, 2025
Reply from Motor Source Group
We are sure Dave will be happy to hear this and its great you had a simple excellent service. Thank you for choosing Motor Source Group.
So far it's been an easy process with…
So far it's been an easy process with helpful staff. It is useful to be able to see and drive the cars before ordering. We did this by visiting the garages ourself. Hopefully things will go well and looking forward to the new car.
October 10, 2025
Reply from Motor Source Group
Thank you Anthony, this is great to hear and we're so pleased to help you with your new car.
Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.
Thank you for choosing Motor Source Group.
Reply from Motor Source Group
It's great to hear you have received excellent service, thank you for choosing Motor Source Group.
Reply from Motor Source Group
We are happy to hear you secured your new car for an excellent price! Thank you for choosing Motor Source Group.
Very helpful and efficient
Very helpful and efficient. Dave explained everything to me and answered every question I had in as much detail as possible. They also don’t push you or pressure you in any way which I really like
October 3, 2025
Reply from Motor Source Group
Thank you Jay. It's great to hear how Dave has supported you throughout your enquiries! Thank you for choosing Motor Source Group for your new car.
Friendly helpful staff who know what…
Friendly helpful staff who know what they’re doing.
September 26, 2025
Reply from Motor Source Group
Thanks for your review Gerald, its nice to hear you were happy with your purchase. From all us here at Motor Source Group, thank you!
Excellent service from Chris from start…
Excellent service from Chris from start to finish. Explained everything in detail and was with us every step of the way through the process.
September 24, 2025
Reply from Motor Source Group
Thank you Alec, this is great to hear and we know Chris will be happy to hear this too.
From all of our team, thank you for choosing Motor Source Group!
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