MPB Reviews 56,887

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,259 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service, efficient processes, and clear communication throughout their transactions. Customers appreciate the fair pricing, high-quality products, and the accuracy of item descriptions, often finding that items exceed their expectations. The delivery service is consistently praised for being fast, well-packaged, and reliable, contributing to a smooth and trustworthy experience for both buying and selling gear. However, some customers reported issues with returns, experiencing difficulties with courier bookings and having to cover return shipping costs themselves. A few people also mentioned discrepancies between initial quotes and final offers for their gear, with some feeling that their items were undervalued or that the process was misleading. There were also isolated incidents of delayed deliveries, incorrect items, or issues with gear handling, leading to frustration and a perception of poor customer service.

What people talk about most

Product

Consumers generally express satisfaction with the products, often finding them to be of high quality and... See more

Quality

Customers had positive experiences with quality, often finding items to be in excellent condition, accurately... See more

Price

Reviewers mention positive feedback about price, with many customers reporting that they received more than... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sale of my lens and accessories could not have been quicker or easier. An estimate within a few minutes, picked up the next day, consistently clear communication, updates on the progress of the sa... See more

Rated 5 out of 5 stars

Super slick service, sold several pieces of camera equipment to them, the quotes were reasonable compared to selling through auction sites and was so much less hassle. Out of the 4 items I sent them,... See more

Rated 5 out of 5 stars

I recently sold a camera to MPB, and the entire experience exceeded my expectations. MPB quoted me a value for my camera and, after inspection, paid exactly the amount they quoted. There were no... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We appreciate you sharing your positive…

We appreciate you sharing your positive experience. It is wonderful to hear that our service was quick and our support team was helpful. We are glad that the payment was processed on time and that you found the upgrade to the quote to be fair. Thank you for choosing us.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just can't fault the experience with…

Just can't fault the experience with MPB. The kit always arrives quickly, the condition is always as described, any problems their help centre is super responsive. I've had about 6 cameras off them now, traded a couple of times and never had a bad experience.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and prompt

I've purchased several items from MPB, and while a couple haven't quite been what it was billed as, they've been absolutely professional and prompt in resolving the issues.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Way better than I expected

I was not aware of MPB until I searched for ways to sell my camera gear. The whole process from logging my items to getting the quote was fast and straightforward. I was happy with the quoted prices, it saved me lots of time and hassle trying to sell on eBay or Marketplace. The time saved was worth a lot to me.
Communication was great, fast and consistent so I knew what was happening at each step of the process.
The whole process from start to finish was straightforward, fast and efficient.
I even had my quote revised upwards once my items had been checked.
The payment was in my bank within 2 days of accepting the quotation.
Overall, I would highly recommend this professional business and I will do more business with them in the future. I’ll be buying next time as they have great prices on gear for sale.

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER USE AGAIN !!!!!!

Got quotes for two MINT condition Canon fit Sigma lenses, sent them off, and then they said that they can't buy my gear, RIDICULOUS !!!!

May 18, 2026
Unprompted review
MPB logo

Reply from MPB

Hi Ray,

Thank you for taking the time to share your experience with us.

I'm sorry to hear about your experience. A member of our Senior team will contact you within 1 working day to support.

If you do have any further questions, we are here on Live chat Monday-Friday 9 am-5:30 pm, and our phone lines are open Monday-Friday 9 am-5 pm 0330 024 5556.

Best wishes,
MPB UK

Rated 5 out of 5 stars

Highly recommended! Always a guarantee

Not my first purchase here, and they never disappoint. Bought a used Godox TT30 Pro flash, but it’s practically brand new! Great price, smooth transaction, and super fast shipping. Special shout-out for the packaging: flawless, secure, and 100% green (entirely made of paper).
Five stars well deserved!

May 15, 2026
Unprompted review
Rated 2 out of 5 stars

I was warned…

I was warned that most of the online camera vendors were known for their bait and switch tactics, but based off of reviews to the contrary I gave it a try. I got the original bids for a camera and 2 lenses and shipped them to the vendor. End result was an email stating that their bid was being reduced by $100, almost 20% of the original. I wish I could say I was surprised, and I wish I could say I wasn't warned but I was. Live, learn and stick to one-on-one sales.

May 20, 2026
Unprompted review
MPB logo

Reply from MPB

We’re sorry to hear the revised quote was disappointing. Our initial quotes are estimates based on the condition details provided during quote creation, and occasionally adjustments are needed after our product specialists complete an in-person inspection. In this case, the revisions were related to cosmetic grading, internal lens moisture, and missing accessories that impacted the resale value of the equipment.

We understand that receiving a lower offer can be frustrating, especially when the gear has been well cared for. Our goal is always to evaluate items as accurately and transparently as possible so future buyers know exactly what condition the equipment is in. If the adjusted quote doesn’t feel right, we always offer free returns so customers can decide what works best for them.

We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

This is my first larger purchase and…

This is my first larger purchase and trade with MPB. I'm hooked - the customer service agents(human) were awesome and even the Ai were mostly accurate. Their pricing on both the sell and trade pricing were fair - but it was nice to have customer service so quick to respond.
Thank you - you have another new satisfied customer and will definitely tell others in our photo club in The Grand, Surprise, AZ.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

The local guys tried to lowball me on…

The local guys tried to lowball me on some lenses. MPB offered me almost three times their offer so I sent my lenses to mpb and after they looked at my lenses they offered me $19 more and I took the offer and money was in my bank that day. I also prefer MPB to the other guys for buying.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Company

My son is a brilliant photographer and has used MPB a number of times to buy and sell camera equipment. The service we always receive is superb and the equipment is as specified. We will always use them whenever possible.

May 12, 2026
Unprompted review

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