Mr Clutch Reviews 

4,214
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,214)

499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, explained what needed fixing and the costings. Kind manner during drop off and collection. Def recommend and will use again.

July 23, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kayleigh,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Advertisement
Rated 5 out of 5 stars

The establishment proved to be a…

The establishment proved to be a valuable experience, and the service provided was exemplary. Thank you for the outstanding hospitality.

July 23, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi N K,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant customer service

Car was dropped off at 8.30 and service completed within 2.30 hours received a call from Denis brilliant customer service collected car, staff polite and knowledgeable.

July 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Robert,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

The staff were friendly

The staff were friendly and informative. I had mot and oil and filter change all done with no fuss and car as clean as I left it.

July 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great customer service

Great service from staff, very helpful and honest

July 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ann S,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Advertisement
Rated 5 out of 5 stars

Really glad to use MR Clutrch for my MOT for my Mark 6 Golf

I had an MOT for my Mark 6 Golf, Mario was really good to deal with, very honest dealing with them,

They are very honest, I would also like to point out that I had a service across the road in a garage (Halfords) and Halfords quoted me over £2000 worth or work needed on my car.

This was all rubbish; my MOT passes with only 1 or 2 advisories; Mario said there wasn't really anything wrong with my car. Thanks Mario

I would always go with Mr Clutch in Kingston and NOT to Halfords in Kingston

July 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jeremy Goodchild,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

No way to get car repaired

No way to get car repaired. Paid 2.4K+ for the gearbox repair, got nothing in return. Waiting for the "spare part from the official dealership", which left UK several years ago for longer than a month. Have lost a lot of money having the only option to use public transport to commute daily. Avoid at all cost.
It looks that it was cheaper to throw the car away than have it repaired here.
Reference was provided as requested.

June 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Aleks,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 3 out of 5 stars

The Customer Service could be better

After dropping off my car at 8.30am and promised that I would receive a phone call to advise that my car was ready, but I never did. I had to call to check when it was getting close to the closing time.
They also forgot to complete and stamp my service book. I had to go back to get this done.

July 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Customer,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Very disappointed after being a…

Very disappointed after being a customer for almost 10 years. Instead of informing me that my brake discs and pads needed replacing and providing me with a quotation for the parts and labour, you simply failed my car's MOT. Good customer service would have been to explain the issue and offer a repair before the retest. Sadly, after nearly a decade of using Mr Clutch, I won't be returning. Thank you.

July 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jorge Costa,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Advertisement
Rated 5 out of 5 stars

Highly recommended

Very helpfull even smiled when i paid for a well done job.👍

July 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, reliable and trustworthy. Thank you for doing a great job at short notice.

July 14, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Katherine Prince,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch great service

I’ve been using Mr Clutch for many years first at Croydon branch for the best part of 10 years and for the last 4 years Kingston and I’ve never had anything short of amazing service today my Suzuki Swift Sport (Felix - yes I name my cars 😂) was in for a full service all done within couple of hours I had just just about finished killing myself in the gym when I was called back i was advised on items that would need attention in the near future and had a great chat reminiscing about our cars of the past and some great advice on potential new cars I had been looking at so I can not recommend Kingston branch highly enough see you in Jan for the MOT and a few other bits 💪🏻💪🏻

July 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

AVOID at all costs

AVOID at all costs. Cowboys, who charge you for work and don't complete the job!. They will take 0 responsibility and leave you out of pocket!!

July 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Advertisement
Rated 5 out of 5 stars

So easy to book online

So easy to book online, Enfield branch are always friendly, helpful, been coming here for a few years now, see you again next year

July 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Susan Angela Foster,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday…

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great relief to our situation and great service at short notice. Highly recommend

July 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Debbie Lineham,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, did Aircon regas. Person at reception was very friendly and helpful. Done in 45 minutes.

July 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Egons,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very professional

Very professional, explained everything clearly , Air-con now working to the max 🥶 👍 Excellent Service all round 5 *****

July 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paul Reid,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Advertisement
Rated 1 out of 5 stars

Paid for work not done

If I could give minus star I would this company are crooks ! Last year I had full major service , oil filter change ect the first 2 months I discovered 4 things had not been done but charged for plus there were a list off advisories on mot ? I’ve just had mot done again and discovered the oil filter is old and rusty clearly not replaced last year ! Also the advisories were also found to be igmored as false ! This garage hoped as a customer I’d just pay for uneccessary work after screwing me over for work they didn’t even do . Their customer services ignore all emails
This company should be avoided at all costs !!!!!

July 9, 2025
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Eddie,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Regular communication and updates

Regular communication and updates. Very competitive pricing.

July 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steve Stubbs,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Considerate care with courtesy

prompt, polite, professional: PERFECT just the job for me; I shall certainly be back, from herein I shall trust my vehicle to them for its service and maintenance.

July 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Chris Hawcroft,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look