MSR Solicitors Reviews 

67
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally patient, attentive, and highly professional throughout various complex legal procedures. Many individuals truly appreciate the prompt responses, thorough preparation, and clear guidance provided, which significantly helps reduce anxiety during challenging situations. However, some customers also noted frustrating issues with communication delays, unresponsiveness, and feeling unsupported during their legal proceedings. A few reviewers were explicitly dissatisfied with the internal management and being unexpectedly transferred between different staff members without receiving prior notice. These individuals experienced additional stress because of perceived delays and a lack of proper updates regarding their ongoing matters.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, expertise, and dedication... See more

Service

Clients share positive opinions on service, highlighting stress-free and supportive experiences with visa and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as professional,... See more

Response time

Consumers find response times to be prompt and reliable, consistently praising staff for answering questions... See more

User experience

Customers had positive experiences with user_experience, frequently praising the clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for all the hard work in my girlfriend's immigration case. It was a very stressful time, but Kei-hei and her team including Renee and Isaiah worked very hard, kept us updated and always t... See more

Company replied

Rated 5 out of 5 stars

I would like to thank May from MSR Solicitors for all her hard work with assisting me in my case. She has been very helpful and guided me with every step of the process. Because of her, I was able to... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for the person who help me a lot, its so mean a lot to me, her/his name Elif, she is hardworking even late time she or she want to do her job, I'm very thankful and appreci... See more

Rated 5 out of 5 stars

I’m incredibly grateful for the support and help during this time. You all were always patient, understanding, and reassuring, which made a big difference for me. Thank you so much for everything, you... See more

Company replied


Company details

  1. Legal Services

Written by the company

A passion which has driven Excellence in us for 30 years, a passion which has brought change to many lives. This same passion drove us and drives us still, serving you with our knowledge, experience and ingenuity, harnessed through the years. Our passion in law and justice. We are here to serve you through Excellence in Client Service, Legal Knowledge and Work Ethics. Excellence Redefined.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
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1-star

No recent history of asking for reviews

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4.6

All reviews

(67)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support during a difficult case

My 10 year long residence case was quite complicated due to long absences from the UK, and my application was initially refused, so it was a really stressful period for me.

A special thank you to Wallace and Lydia for not giving up on my case after the refusal. They have been very responsive whenever I had questions, and carefully helped me prepare supporting documents.

What I appreciated most was that they genuinely tried hard to find ways to help me. Through the PAP process, they continued to support my case, which has now led to it being reconsidered.

My case is still ongoing, but I really appreciate all the effort and support so far.

June 1, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Qin,

Thank you for your kind feedback.

We are pleased to hear that you felt supported throughout case. It is rewarding to know that our team was able to provide responsive support and assist you in preparing your case and supporting documents.

We truly appreciate your recognition of our effort. Thank you for placing your trust in our firm. We appreciate your feedback and wish you all the best.

MSR Solicitors Team

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Rated 5 out of 5 stars

Many thanks

Many thanks to Ms Lydia and Mr Wallace. They are so professional and helpful.

June 11, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Billie Lee,

Thank you for your kind feedback.

We are grateful for your kind words and are pleased that our team was able to assist you throughout your matter. Your appreciation means a great deal to us. Thank you for taking the time to share your experience.

MSR Solicitors Team

Rated 5 out of 5 stars

They are very helpful and professional.

They are very helpful and professional, especially Wallace, my case worker.

June 10, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Mark Lo,

Thank you for your kind feedback.

We are delighted to hear that you found our team helpful and professional throughout your matter. We truly appreciate you taking the time to share your experience and thank you for placing your trust in our firm.

MSR Solicitors Team

Rated 5 out of 5 stars

Highly recommend Wallace! Perfect and fast service.

I want to say a huge thank you to Wallace from MSR Solicitors. He literally saved my ILR application and created a miracle!
Before I found Wallace, I was under a lot of stress. I had submitted a last-minute application by myself, but I missed many important documents. It was a mess.
Wallace was incredibly professional. He looked at my case and suggested that I should start a fresh application. He then wrote a very detailed 17-page cover letter to explain everything to the Home Office and helped me check all my evidence carefully.
The result was unbelievable. Only ONE day after my biometrics appointment, my Indefinite Leave to Remain (ILR) was approved! Even better, the Home Office emailed me the next day saying they would refund my previous application fee. Getting a refund from the Home Office is almost impossible, but Wallace made it happen!
Thank you so much, Wallace, for your hard work and efficiency. You really changed my life in the UK. If you need an immigration consultant who truly cares and gets results, Wallace at MSRS is definitely the best choice!

June 10, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Tam King leung,

Thank you very much for your wonderful feedback.

We are delighted to hear about the successful outcome of your application and that you were pleased with the support you received throughout the process. We understand how stressful immigration matters can be, particularly when dealing with complex circumstances, and we are pleased that our team was able to provide the guidance and assistance you needed.

Thank you for taking the time to share your experience and for your recommendation. Your kind words are greatly appreciated. We are grateful for the trust you placed in our firm.

MSR Solicitors Team

Rated 5 out of 5 stars

I am very grateful to Lydia and Wallace…

I am very grateful to Lydia and Wallace for their assistance during my BNO ILR application process. Their expertise enabled the smooth and successful approval of my complex background. They are truly a very professional team. Thank you again.

May 21, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Eric,

Thank you for your kind feedback. Your recognition of their professionalism means a great deal to us. Thank you for placing your trust in our team, and we wish you all the very best for the future.

MSR Solicitors Team

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Rated 1 out of 5 stars

Dont hire them for immigration case…

Dont hire them for immigration case they will work against you

Mos i merrni per imigracion shqipe me shum gjas kan me punu kunder juve se sa per juve
Home office smujti mem kthy per 3 vjet me ndihmen e tyne e bonen per 4 jav

October 10, 2025
Unprompted review
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Reply from MSR Solicitors

Thank you for your review. Whilst we were instructed as your legal representatives we acted in your best interests and when a complaint was raised, we had a formal call with a senior manager in the department to address your concerns. We are happy to arrange another call to discuss your situation further should you wish to do so.

MSR Solicitors Team

Rated 5 out of 5 stars

Great experience

Thank you for the hardwork and effort when handling my case. My case was a complete mess before I contacted MSR, and Ko Thura Aung helped me with everything. Always kept me updated, put extra care into every aspect of my case, and made sure every document were in order. The interview preparation sessions, were quite helpful as well and they helped me ace my final interview. I'll always be grateful for helping me with my case.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Ms Renee Kang and…

I cannot recommend Ms Renee Kang and her assistant Charlotte Fung highly enough for their outstanding support with my wife’s ILR (Indefinite Leave to Remain) application.

From the very beginning, Renee was kind, compassionate, and incredibly dedicated to our case. She consistently went above and beyond, often working late into the evening to ensure everything was prepared to the highest standard. What stood out most was her honesty and transparency—she was always clear about our situation and the options available, which gave us real confidence throughout the process.

Initially, we were hesitant to apply for ILR and were considering extending my wife’s visa instead, due to concerns about her time spent outside the UK. However, Renee carefully assessed our circumstances and advised us to pursue an ILR application on compassionate grounds. She helped us build a strong and well-documented case.

Thanks to her expertise and determination, my wife’s ILR application was successful. We truly believe that this outcome would not have been possible without Renee’s guidance and hard work.

Renee had previously assisted us with my wife’s initial BNO visa application, and once again she delivered exceptional results. Her professionalism, knowledge, and commitment are second to none, and Charlotte was also extremely helpful and supportive throughout.

For anyone—especially members of the Hong Kong community—who may be struggling with an ILR application under the BNO route, I would strongly recommend seeking help from Renee Kang at MSR Solicitors. We are incredibly grateful that we trusted her with such an important matter.

April 19, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Alan,

Thank you for your thoughtful review. We’re delighted to hear about your positive experience and that Renee and Charlotte were able to support you and your wife so effectively throughout the ILR application process.

We’re thrilled that your wife’s application was successful and grateful for the trust you placed in us once again. Your recommendation means a great deal, and we truly appreciate you taking the time to share your experience.

MSR Solicitors Team

Rated 5 out of 5 stars

I’m incredibly grateful for the support…

I’m incredibly grateful for the support and help during this time. You all were always patient, understanding, and reassuring, which made a big difference for me. Thank you so much for everything, you all have been amazing.

February 1, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Khaing Michelle,

Thank you for taking the time to share your experience with MSR. We’re delighted to hear your feedback and really appreciate your support. If there’s ever anything more, we can help with, please don’t hesitate to get in touch.

MSR Solicitors Team

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Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for the outstanding service provided by Ko Thura Aung and his manager, Ameerah.

From the very beginning, Ko Thura Aung demonstrated professionalism, deep legal knowledge, and a genuine commitment to achieving the best possible outcome. He was attentive, responsive, and always took the time to clearly explain each step of the process, which made a potentially stressful situation much more manageable.

Ameerah’s leadership and support were equally impressive. Her organization, efficiency, and attention to detail ensured that everything ran smoothly behind the scenes. Together, they make a highly effective team that truly prioritizes their clients.

I am extremely grateful for their dedication, integrity, and hard work. I would not hesitate to recommend Ko Thura Aung and Ameerah to anyone seeking reliable and trustworthy legal assistance.

April 21, 2026
Unprompted review
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Reply from MSR Solicitors

Hi Thin Zar,

Thank you for your kind feedback. We’re really pleased to hear that you had a positive experience with our team, providing a high level of service is something we take great pride in. It’s especially great to know we made a positive impact, and delighted to hear your feedback. We’re also glad everything was handled quickly and efficiently for you, as we always aim to make the process as smooth as possible. We truly appreciate you taking the time to share your experience.

MSR Solicitors Team

Rated 5 out of 5 stars

Ko Thura Aung helped me win my asylum…

Ko Thura Aung helped me win my asylum case in a very short time. He gave me honest advice, clear guidance, and strong support from day one. I am truly grateful and highly recommend him to anyone in need of a dedicated solicitor.

April 17, 2026
Unprompted review
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Reply from MSR Solicitors

Hi phu phu,

Thank you for your wonderful feedback. We’re especially pleased to hear your kind comments, and the positive impact made. Its great that we were able to provide you with the guidance and advice you required for your case. Your recommendation means a lot to us, and we’re so pleased to hear you had a positive experience. We really appreciate you taking the time to share this with others.

MSR Solicitors Team

Rated 5 out of 5 stars

Thank you for all the hard work!

Thank you for all the hard work in my girlfriend's immigration case.
It was a very stressful time, but Kei-hei and her team including Renee and Isaiah worked very hard, kept us updated and always took the time to explain procedures to us.
They went above and beyond when answering my endless queries during a very confusing and stressful situation.
Thank you so much.

March 28, 2026
Unprompted review
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Reply from MSR Solicitors

Hi David,

Thank you for your wonderful review. We’re especially pleased to hear your kind comments about team and their positive impact. It’s also great to hear that everything was handled quickly and efficiently for your girlfriend, as we always aim to make the process as smooth as possible. We truly appreciate you taking the time to share your experience.

MSR Solicitors Team

Rated 1 out of 5 stars

Useles

I hired MSR to complete the conveyancing of a property I was purchasing. I had the pleasure of being passed between four different paralegals without being informed of any changes and the laziness and reluctance to complete the task made me run over the completion date.

I would like to give them zero stars, unfortunately I am unable to but if you are willing to sit and wait for them not to contact you not to inform you of the progress or not to do the job properly only then would use them.

Do not use the solicitors as any legal matter can be stressful and all they do is add unnecessary stress and lethargic attitude towards your legal matters

April 2, 2026
Unprompted review
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Reply from MSR Solicitors

Hi, thank you for your feedback. We’re sorry to hear about your experience with MSR. This is not the standard we aim to deliver. We really value your feedback and would like the opportunity to review this further.

Please contact us directly with more information so we can assist.

MSR Solicitors Team

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Rated 5 out of 5 stars

Huge thanks to Wallace for helping me…

Huge thanks to Wallace for helping me get my permanent residency! He was super professional, responsible, and always on top of everything. The whole process felt much easier with him guiding me. Really appreciate all his help!

March 31, 2026
Unprompted review
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Reply from MSR Solicitors

We appreciate your feedback. We are pleased to hear that our team was able to support you throughout your application and help make the process more manageable. Thank you for your kind words and trust. Excellence Redefined.

Rated 5 out of 5 stars

I am very satisfied with the…

I am very satisfied with the professionalism of the lawyer. ~Wallace MSRS did the best for me. Thank you, Mr. ~Wallace

March 26, 2026
Unprompted review
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Reply from MSR Solicitors

We appreciate your feedback. We are pleased to hear that you were satisfied with the professionalism of our team and the support provided throughout your case.

Rated 5 out of 5 stars

Propranolol-Free and Approved: How MSR Managed My Case (and My Meltdown)

Hi, My name is JiM

Just Wanna Say!!

A huge thanks to MSR team for their incredible support during a very high-stakes, rush application. To be completely honest, the stress of this process was overwhelming. I was spiraling with "what ifs," wondering if I would be forced to go home, and I almost had to go back on my Propranolol just to stay calm.
However, the team (Ada, Aldrina, Nikki, Thura, and Jason) were the help I needed. They proved they are true specialists who know exactly what they are doing. Even when I was doubting the process and questioning them out of pure anxiety, they remained steady. They gave me the assurance I needed, knowing that with the documents we provided and their expertise, we could make it happen despite the crunch time.

A massive thank you to Ms. Mary for her incredibly prompt response. She catered to my case immediately and her confidence was the turning point for me.

The result? My application was submitted right on time and approved rapidly. If you are looking for a company that is truly excellent at what they do and can handle even the most stressful cases, MSR is the one to trust....

uhmmm Look, I know 'trust me' are famous last words, but you haven't even given MSR a test drive yet. Fortune favors the bold (and the curious)! 😅

January 19, 2026
Unprompted review
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Reply from MSR Solicitors

Thank you for sharing your experience. We understand how stressful a rush application can be, and we’re delighted to hear that our team was able to provide the support and reassurance you needed throughout the process.

It’s rewarding to know that our guidance helped make a challenging situation more manageable and contributed to a positive outcome. We appreciate your trust and recommendation, and we wish you all the best moving forward. Excellence Redefined.

Rated 5 out of 5 stars

Exceptional Service During a Stressful Process

Getting my visa approved today was an incredible relief, and I couldn't have done it without the outstanding support from this team. The process felt like such a torture at times, but MSRS, Ameerah, Hui Jia, Jasleen Kaur, and everyone who handled my case went above and beyond to guide me through every step.
Their patience, professionalism, and attention to detail made all the difference. They were always responsive, kept me informed, and truly cared about getting a positive outcome. What could have been an overwhelming experience became manageable thanks to their dedication.
I highly recommend their services to anyone navigating the visa process. Thank you all so much!

March 19, 2026
Unprompted review
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Reply from MSR Solicitors

Thank you for sharing your wonderful news. We appreciate your kind words about our team, and it means a great deal to know that our support and guidance helped make the process more manageable.

Thank you again for your trust. We wish you all the best in your next chapter.

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Rated 5 out of 5 stars

MSR review

Elif and team are really helpful and proactive on my case. I am still during the process but already am happy with their service so far— would recommend to anyone that needs a good solicitor team.

February 23, 2026
Unprompted review
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Reply from MSR Solicitors

We are delighted to hear that you have been happy with Elif and the team’s support so far.

We truly appreciate your recommendation and your trust in our firm. Please be assured that we will continue to support you with the same level of dedication until your case is successfully concluded.

Rated 5 out of 5 stars

I was referred to Lydia Zhu to advise…

I was referred to Lydia Zhu to advise on my ILR application. We started the documents and statements gathering process in end of Dec, I submitted my application in early February, and was able to receive the settlement successfully within the same month.

Wallace Lau from her team has been very professional in supporting me with required documents, cover letter and advising on how to represent my circumstances. The team is very experienced with this type of applications and advise well on the timeline, to do list and what’s required on my end.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and Support

I cannot recommend MSR Solicitors highly enough. From start to finish, the support, professionalism, and dedication I received were exceptional.

Beth, in particular, was absolutely amazing throughout my case. She always made sure my voice was heard, listened with genuine care, and supported me through some of my lowest moments with positivity, reassurance, and compassion. Her commitment and kindness made an incredibly stressful situation so much more manageable, and I will always be grateful for that.

The entire team at MSR Solicitors worked tirelessly to achieve a positive outcome for me, and their understanding and professionalism truly set them apart. They quite literally saved me from an enormous amount of stress.

If I could shout my praise for Beth, Paul and the wider MSR Solicitors team from the rooftops, I would. I would not hesitate to recommend them to anyone in need of legal support. MSR Solicitors are incredible and I will always be thankful for everything they did for me.

August 1, 2025
Unprompted review

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