MSR Solicitors Reviews 

67
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally patient, attentive, and highly professional throughout various complex legal procedures. Many individuals truly appreciate the prompt responses, thorough preparation, and clear guidance provided, which significantly helps reduce anxiety during challenging situations. However, some customers also noted frustrating issues with communication delays, unresponsiveness, and feeling unsupported during their legal proceedings. A few reviewers were explicitly dissatisfied with the internal management and being unexpectedly transferred between different staff members without receiving prior notice. These individuals experienced additional stress because of perceived delays and a lack of proper updates regarding their ongoing matters.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, expertise, and dedication... See more

Service

Clients share positive opinions on service, highlighting stress-free and supportive experiences with visa and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as professional,... See more

Response time

Consumers find response times to be prompt and reliable, consistently praising staff for answering questions... See more

User experience

Customers had positive experiences with user_experience, frequently praising the clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for all the hard work in my girlfriend's immigration case. It was a very stressful time, but Kei-hei and her team including Renee and Isaiah worked very hard, kept us updated and always t... See more

Company replied

Rated 5 out of 5 stars

I would like to thank May from MSR Solicitors for all her hard work with assisting me in my case. She has been very helpful and guided me with every step of the process. Because of her, I was able to... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for the person who help me a lot, its so mean a lot to me, her/his name Elif, she is hardworking even late time she or she want to do her job, I'm very thankful and appreci... See more

Rated 5 out of 5 stars

I’m incredibly grateful for the support and help during this time. You all were always patient, understanding, and reassuring, which made a big difference for me. Thank you so much for everything, you... See more

Company replied


Company details

  1. Legal Services

Written by the company

A passion which has driven Excellence in us for 30 years, a passion which has brought change to many lives. This same passion drove us and drives us still, serving you with our knowledge, experience and ingenuity, harnessed through the years. Our passion in law and justice. We are here to serve you through Excellence in Client Service, Legal Knowledge and Work Ethics. Excellence Redefined.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(67)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are my go-to lawyers

I have been using MSR Solictors since day one. They are my go-to lawyers and have served me incredibly well on a number of litigation and commercial advice matters.

I highly recommend them to anyone.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Reapplying spouse visa

MSR Solicitors assisted us with our UK spouse visa re-application after an initial refusal. Ms. Nicola carefully reviewed our case, explained what went wrong, and advised us on how to improve our evidence and application strategy. She was patient and professional, and her advice helped us feel more confident about re-applying. I would recommend MSR Solicitors, especially Ms. Nicola.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ms Nicola Guarin

Ms. Nicola Guarin is incredibly accommodating and helpful. She provides thoughtful advice and encourages taking a course of action instead of offering false hope. Her guidance is both practical and reassuring, making a positive impact on my experience. Highly recommend!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Special thanks to Colette Nguyen

Your unwavering support and invaluable responses during my most challenging periods were instrumental in my recovery. I am profoundly grateful for your assistance. Your professionalism has provided me with immense relief and renewed hope, and I am eternally indebted to you.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Colette Nguyen

I would like to express my sincere gratitude for your invaluable assistance during this challenging period. Your expertise, professionalism, and unwavering willingness to provide support when I was in dire need were truly instrumental in overcoming this difficult time. Your contributions have had a profound impact on me, and I am deeply appreciative of your efforts. Thank you Colette Nguyen once again for your exceptional assistance.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you very much to the MSRS legal…

Thank you very much to the MSRS legal team for their patient work on my asylum issue Their work is positive and effective... Their work attitude is patient and enthusiastic Special thanks to Colette, she works actively, responds promptly to any questions, and is very patient!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

MSR is very good legal service

MSR is very good legal service. Special thanks to May. She is very attentive and responsive. She makes sure all the details are perfect and well documented. Very good client service. Highly recommended.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Tax Xi and Osama.

Great experience with Tax Xi and Osama. They were extremely helpful throughout my Travel Document so application process, explained everything clearly, and made the whole experience stress-free. Professional, efficient, and very supportive. Highly recommended!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

thanks to nikki

thanks to nikki, she was very responsible and responsive throughout, couldn’t get this done without her help. i can finally reunite with my partner!

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Positive Experience

I had a very positive experience with MSR Solicitors for my UK Indefinite Leave to Remain application. The whole process felt well supported and professionally handled from start to finish.

I would especially like to thank Elif and Erine, who worked closely with me throughout the case. Elif guided me step by step through the document preparation and evidence collection. She was always responsive in our communications and took the time to explain every question I had in detail, which made a complex process much easier to understand and manage.

Erine provided very strong strategic direction for the application. Her advice on the overall approach and on strengthening the evidence was extremely helpful. By identifying and gathering additional supporting materials, she helped build a more convincing case and increased the credibility of the application in front of the case officer.

Overall, MSR Solicitors is a trustworthy and reliable law firm, and I would confidently recommend them to others who are dealing with immigration matters.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

When starting the asylum process

When starting the asylum process, my lawyer Elif demonstrated a professional, clear, and reassuring approach from the very first consultation. Her communication is clear and consistent, and her approach to the case is thorough.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I wanted to take a moment to express my appreciation for the service provided by MSR Solicitors, especially ERINE TAN. Extremely helpful solicitor, friendly, An excellent service provided, very recommendable.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

MSR Solicitors

MSR Solicitors are the best !
i couldnt be happier about my case being handled by these guys ,especialy Sila 😊 who is super professional and supportive and gave me and my wife all the assurance we wanted and needed about our case , we couldnt recommand her and the entire team enough for their amazing work 😄 thank you .

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I would like to sincerely thank MSR…

I would like to sincerely thank MSR Solicitors for their outstanding support and professionalism in helping me successfully obtain my UK permanent residency.
From the very beginning, the team was knowledgeable, responsive, and reassuring. They explained every step of the process clearly, answered all my questions patiently, and handled my case with great care and attention to detail. The process felt much less stressful knowing I was in such capable hands.
I truly appreciate their dedication and expertise, and I highly recommend MSR Solicitors to anyone seeking reliable and professional immigration legal services in the UK.
Thank you again for making this important milestone possible for me.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

I have successfully made a legal…

I have successfully made a legal document application with May from MSR and very happy with result
Thanks a lot May for your excellent service
I really appreciate it
MSR is my legal service of choice 👍👍

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank you for the…

I would like to thank you for the person who help me a lot, its so mean a lot to me, her/his name Elif, she is hardworking even late time she or she want to do her job, I'm very thankful and appreciate. Thank you so much may God bless you 🙏

January 19, 2026
Unprompted review

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