Customer service staff flat out lied to me about part availability. Saying part was not available at my local store. Online showed multiple of the exact part. Store was closed (unadvertised) so I was... See more
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Returned my gpu for rma as it was faulty. Told me only the supplier can assess it and it would be 4 weeks. 6 weeks later they offer a 'replacement'. I picked up the replacement which was a refurbished... See more
Literally stole $200 off me. Placed an order advised half of items aren't in stock revived correspondence advising they would refund. 2 weeks later still nothing in my PayPal. Recieved the goods with... See more
Thought I did my research proper! Most disappointing app I have ever invested in! A third of one's salary for an annual premium membership and it does not work! I have had to re-instal the program... See more
Company details
Written by the company
Established in 1997, MSY Technology has become one of the leading computer stores in Australia with 14 stores nationwide. Best pricing, a wide range of parts for all your IT needs. For store trading hours, please visit https://www.msy.com.au/online/stores.
Contact info
19 Healey road, 3175, Dandenong South, Australia
- feedback@msy.com.au
- www.msy.com.au
1.9
Poor
44 reviews
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When I placed my $4,600 order from …
When I placed my $4,600 order from their warehouse in my city I was never told how long it would take for it to arrive at my doorstep. After they gladly took my money they told me it would take 4-8 days to arrive in my receipt they sent to my email.
I was floored.
Since then I've been trying to contact them to allow me to pick up the order for their warehouse myself. I told them I wasn't looking to get a refund for the handling charge they placed or a discount on anything.
I just wanted my products. I was repeatedly told I would have to speak to them via E-mail about this and that there was nothing they could do over the phone. I informed her that I had in fact e-mail them two days prior with no response.
I asked to speak to a manager. Whomever was on the line said "I'll transfer you" and then hung up. This was the third time I had been hung up on.
My most recent call with them has revealed that before it is even dispatched from their warehouse it will be 5-7 days. That isn't shipping, that is just before it leaves the warehouse.
The customer service i have received has been unacceptable and the amount of time it is taking to receive my products is unacceptable.
December 29, 2017
Unprompted review
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Still one of few computer store for low …
Still one of few computer store for low price computer parts. As long as you don't expect much from customer service and claiming parts warranty may be troublesome.
November 15, 2017
Unprompted review
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