Miles Tool & Machinery Centre Reviews 375

Great service! Rang up and spoke to someone as I couldn’t find what I needed online. The lady took my order and it arrived the next day! I couldn’t believe it. Thanks again I will be sure to give them a call next time!

If I could give no stars I would! Don’t bother with them nearly 6 weeks for an order with no contact, total waste of time, don’t sell something you can’t get or don’t have.

What a Gem! Ordered some dewalt parts over the phone for my saw. Spoke to someone on the phone who advised me the correct parts and they arrived the next day. Thanks guys!

Found the part I needed in the website, easy ordering system quick delivery and great price

Would recommend

What an absolute shambles of a company!
I placed an order in October, and there was no mention that the items were out of stock, so I assumed it would be dispatched shortly afterward. It wasn’t. I emailed and was told it would be sent after 24/10. That date came and went with no update, so I emailed again and was given a new date: 14/11.

That date passed too. I emailed again and was told 24/11.
That date also passed, so I emailed yet again and was told 04/12.
Then it changed to 07/12.

I’ve never experienced anything like this before. Not a single one of these delays was communicated proactively—I only found out each time because *I* chased them.

I wouldn’t use this company again and I definitely wouldn’t recommend them to anyone. After seeing other reviews from people with similar experiences, I’d strongly advise buying elsewhere.

Currently sat on hold, 14 minutes to this point and this is now my tenth (at least) time of contacting them without resolution, at 15 minutes I will get a prompt to leave a message and the line will go dead.
Part ordered in early September that was showing in stock, we're now three days away from December and still no goods, 12 weeks!!!!

I have never dealt with a more incompetent business, avoid at all costs.

Small problem with item delivered.
One phone call and the issue was resolve the next day.

Pleasure to deal with, and was very with with the service I received, would definitely recommend this company

Easy ordering process, excellent price and rapid delivery

Avoid this company. They will waste your time and money.
Ordered a spare parts for Dewalt impact driver on 2nd August. Expected delivery 12th of August . Today is 8th of November and I still have no delivery Emailed twice to seller no response. Rang them is waste of time, they promised a response. Didn’t get one. For refund, I had to take action through PayPal otherwise you will never get your money back from this seller.

Fast and efficient service

Ordered a small item nearly 3 weeks ago and heard nothing! Emailed but nothing back
Stay away

Absolutely PERFECT service, competitive pricing and quality product.
An EARLY Christmas present for my husband which will be a great addition to his DeWalt range of tools. Thank you

I found the part I needed for my Mafel tool, I ordered it I had an automated response saying the part was a special order and that’s fine, A while later I had another email to say my part had been dispatched, all fired and now working. Great company great delivery and great communication, Thank you

Ordered a part for a Metabo sander and paid at point of order. Was told it would be 3-5 days delivery. After 2 weeks of nothing, I emailed them. Was told there was a delay would be another 3-5 days. Now over another week later still nothing and more worryingly, they’ve stopped answering emails. Avoid this company!

I’m not someone that usually leaves reviews, but after my recent experience I felt I had to. I have Metabo planer that was in need of some attention, I called miles tools and was put through to a man to help me. I explained the fault and he knew exactly what it was and what part was needed to repair the machine, his knowledge was unbelievable he even gave me a few tips on how to make replacing the part easier. He told me the part had to be ordered in and would ship once available, a little over 3 weeks later the part arrived I’ve fitted it and all is working. What I can’t believe is how helpful and knowledgeable they were. And a lot of time was spent with me all for a part that cost less than £20.00. Keep up the good work and will definitely be back again

Ordered spares for my orbital sander, super fast delivery, competitive prices, highly recommended.

Order parts needed arrived next day impressive !!!

Orders over £500 worth which has not been delivered after a week or more. Rang them three times and emailed them. Always 'on hold' or 'we will get back to you'. Communication is a bit hit and miss, but eventually we got there.
Item has arrived and all is well.

Delivery of product arrived day after order. Great service. Many thanks.