Muji Reviews 

Excellent service from Muji. Customer Services responded quickly to a question. Delivery fast and with DPD so very reliable. Items good quality and fit.

I love Muji. It seems to be the only reasonably-priced company left for good-quality Modernist furniture, since Made sadly went under (furniture from Ikea, and Habitat since Argos/Sainsburys bought them, is made of veneered cardboardy stuff that doesn't last). I wish Muji would expand their furniture range.

Made an order online that never arrived. Took a week to track down and confirmed it was delivered to the wrong address however they have taken no action to to try and resolve the issue, respond to our communication is slow and it seems that their customer service only reply over the weekend once a week. It has been more than a month now and they have still not taken any actions when I requested a refund. Absolutely the worst customer service I have experienced.

I have been used muji pen and happy with size of the lines but, notice some disadvances in the pens. When i used the pens for short time, can't use it again until I reverse the pen for long time before use again and other things the pen fended up quick even if the mark show still there is ink inside??.
I have 18 pens 🖊 new unused due to this.

Considering to buy 2 PP drawers from them (not chest of drawers, just single drawers). The price is more than doubled than in Japan..okay I'm still fine with that, but 25 pounds surcharge for large item delivery? Come on...I just dun see how 2 light and small drawers can be considered as large item lol...You better go robbing=)

I should have read the reviews before placing my order with Muji. What a rookie mistake.
I’ve been waiting over a week for my order. Emails go unanswered. Website is not fit for purpose.
First and last time I ever order anything from this Co. Not worth the hassle

Love Muji's clothes and stationary—great quality and good prices—but they need to fix their EU website. Can't shop online from UK. When it works it's extra clunky, but mostly it just doesn't work. Otherwise only available to Londoners who can shop in person.

Very bad customer service, The worst shopping experience ever

I would give this 0 stars but sadly I can only give one :). I’m currently in an ongoing search for my package that was dispatched on 13th December but never arrived and I’ve been refused a refund and there is no further update.
I missed the delivery from Royal Mail on 17th December and they re-delivered on 20th December to the wrong address and someone stole my package. But no one believes me and Muji is holding onto my money and doesn’t seem to care for my 33 day late package.

Muji USA online shopping is a nightmare. I ordered 6 items but received only 4 items. It also took 2 weeks to arrive, which I didn't mind much. I tried calling their customer service line but nobody picked up the phone. I sent 2 messages but nobdy responded. I have the sense that the 2 items were out of stock. They should have at least notified me and give me an option for a refund or wait until these items are available, but as of yet, I have received no explanation.

Muji USA CS has emailed me and confirmed that those 2 items were out of stock. They said they had begun the refunding process.

Since their UK website shows no Click&Collect option, I wanted to check if certain products are in stock. I called 4 different shops and only managed to speak to one person in the Islington shop. Incredibly difficult to talk to. I had to repeat the product dimension so many times that I started to question something wrong with my English. Once the staff told me this particular product is not in stock, I wanted to check another item and he just hang up. That's it. Hang up. It's hard to believe this is how they train their staff.

Ridiculous Surcharge on Online Delivery

I was just trying to buy some PP storage box since the quality of those box is quite high. However the online website and the delivery service is terrible.

First of all, on the website it says:
"Standard Home Delivery + Surcharge
(Within UK) From £2.95 Shipping Costs"

Then when you get to payment, it try to add a Surcharge of £24.95! Apparently Surcharge is not a part of the delivery cost, because "Large items incur a surcharge of £24.95 in addition to the basic applicable postage rates, to cover the extra costs of delivery.".

The surcharge is completely ridiculous since it is even more expensive than my item (which is £20). And the item is not available in the physical Muji stores as "we don't stock them". So essentially the item is double the listed price. The website tries to hide this surcharge until the payment stage.

Excellent customer service from Sam, who processed my refund promptly.

Maybe if you purchase in store, it will be okay. Online service doesn’t exist in USA. After receive the product, the quality is pretty bad so I returned it. I tracked my return and I didn’t receive any refund for three weeks after the item was delivered back to them. Try to email customer service a few times and no response. Had to dispute the transaction with my bank and guess what, received my refund the next day after dispute….

I love MUJI stores, and its products. But my experience of buying online has to be one of my worst of all time.

I ordered 5 plastic storage boxes on MUJI’s UK website. As they’re quite bulky, I thought it would be easier to order online and have them delivered rather than go to their store and try to carry them home.

2 weeks passed after my order was placed online, and nothing. Finally, the delivery company MUJI uses contacted me to offer a delivery date — at THEIR convenience, not mine — apparently the only date they would be “in my area”. As I would be at work that day, that didn’t work out.

They then told me the next dates could potentially be the following week (3 or 4 October).

3 October came and went, with no communication from MUJI or the delivery company. So I contacted MUJI who told me the delivery company would be in touch to confirm delivery for the next day (4 October).

4 October - I still haven’t heard anything from MUJI or the delivery company. The phone number MUJI gives for queries [020 8992 0880] rings and rings and rings and is never answered. So I contacted the delivery company directly, and now they tell me the next date they will be in my area will be 5 October

It would be an understatement to say I am really really disappointed with MUJI’s delivery service.

And another strange thing — I ordered 5 storage boxes, as that was the quantity I needed. A few weeks after my order was placed, I received an email from MUJI saying that an “error” on their website had allowed me to order 5 boxes when only EVEN numbers could be ordered. Utterly bizarre… that I can’t order 5 storage boxes from their website (MUJI then refunded me for 1 box, to reduce the order to the even number of 4 which now means I’ll have to make a special trip to a MUJI store to pick up the 5th box I need). I’ve never experienced any retailer that can only sell items in even numbers.

This is why my experience of MUJI’s delivery service has been truly awful. It should not be THIS difficult for a company like Muji to ship 4 plastic storage boxes — any other retailer would have had these delivered by next day courier, or certainly within 2-3 days.

This has dragged on for 3 weeks now, and I have wasted 2 days off work, waiting at home for a delivery that should have been straightforward, but still hasn’t arrived.

I live in the Greater London area, not in some remote and inaccessible part of the United Kingdom! It really should not take this long to deliver.

Great products - although after service can be expensive - a replacement sofabed cover costs over 250 notes. Customer service is good in general.

Zero stars for Muji USA online store. Bought an item from them, waited over 2 weeks not answering email inquiries why my order has not shipped out. I sent another email that if they don't ship out, I will give them a bad review only to be told that the item I bought is no longer in stock so they will cancel the order. I don't know what they do over there, I contacted my bank to dispute the amount charged and got refunded but Muji tried again to charged my card but was declined. Muji used to be a great store to shop online but they managed to become to have the worst shopping experience and worst online store customer service. I am blocking their email so I will not be getting any emails from Muji ever again for wasting my time.

I had a terrible experience with Muji in Mumbai at Palladium despite being a regular.
They have no mechanism to track their gift cards and neither do they trust regular customers like me. A small grocer in India also bases transactions on trust and building relationships.
Muji doesn’t seem to care about retaining its customers or customer feedback. They are too big and hence think will get away with their arrogance.

Shocking Delivery!

Ordered 2 beds with storage. Firstly I was told 8 days after I placed my order that the storage items were out of stock, even though online they said they were in stock (5 left at the time of ordering). Customer service asked if these were to be sent separately when they became available, which I agreed.

I then had to wait another 15 days until for an update on the bed delivery, when I received a text at 23:30 at night saying that would delivered the next day! No warning, no preferred date etc. That wasn't possible as no one was home. I asked for them to deliver the following week, they haven't. I now cant get hold of anyone, don't know when it will be delivered and where my order is!

I have been charged for an online order, which was not processed properly. I am out of pocket with no goods. I have been trying for 48 hours to get some form of response from Head Office, the various customer service and online ordering contact email addresses. Nothing. Head Office do not answer phones, and the only email I have received is an automated response from their CRM system, Zendesk.

When you contact stores (that is, if they bother to answer the phone) they simply say that online ordering is nothing to do with them and an entirely separate entity. The Tottenham Court Road branch staff require urgent training in listening skills - and manners.
Simply appalling, inexcusable customer service that needs urgent remediation.