MUNSTER JOINERY Reviews 

I’m very pleased with the rather excellent customer service provided by Katie and others I’ve dealt with so far.

They are efficient and respectful when you need their help.

Barry was extremely helpful. He was prompt professional and thorough in his approach. He identified the issue with our door and was able to rectify the problem there and then. This appears to have solved the problem so far.
Unfortunately the initial contact was a little negative with very little understanding of the difference between the warranty and our consumer rights. This was resolved however, following several e mails.

Bought a new build that uses Munster to fit windows, I would not use this company myself for a few reasons.
1. French doors not even, they attended to fix, struggled to see that they was not even then asked me if it actually caused me any issues, like not being even was a problem.
2. They did not take the protective film off when fitted.
3. Don't get fitted if you wanted good sound proofing - you can hear everything outside.

The company accepts requests in advance and where possible will arrange a date and time for visit from a Senior Technician. Customer Services and Workmanship. Barry Harrington is very experienced, professional and honest in his dealings, remarkable work. Thank you Barry!

Chris was exceptional! Professional, friendly and worked quickly and proficiently. Gave excellent advice on window aftercare.

If you want poor quality windows and doors fitted in your property you've found the right place. Our new build developer in Wales use this company to supply and fit to all their properties and all I can say is one star is one too many! Double glazing you'd swear were left open with how clear you can hear the traffic and people outside your window. The quality is poor, from cracked glass to blown sealed units with condensation between the panes, small bead media being left in between the panes when manufactured to external windowsills being cut over 30mm to short and fitted then making up he shortfall with white mastic and trying to shape it to the windowsill and being an acceptable standard..... And wouldn't replace them. The developer only said they'd change them as a gesture of goodwill after firstly agreeing to have cover boards fitted to hide the abysmal workmanship! I can only assume from other reviews that this is a common thing and the developers must be having a good deal from Munster. If your buying a new build property check if its this company who fitted the windows and get a snagging survey/inspection carried out before moving in! Poor is an understatement!

Nothing was too difficult for Gregg who changed the misty glass in two bedrooms of our apartment. He also fixed a leaking Juliet balcony door and loosened a tight handle of the door. A very willing and approachable young man who we highly recommend.

I am a very satisfied customer, Katie was very helpful and efficient with my door issue, she kept me informed at all times. The fitter Gyunay was also very friendly and left the area very clean. It’s also very good to know we have a product that will be supported in the future. Thank you Munster.

I had a small problem to sort out with 2 of my 3 new windows. I made an appointment with Munster Joinery and their fitter, Adam txt me 30 mins before he arrived to confirm that he was coming. He arrived right on time. He was very friendly and professional and sorted the problem out within 10 minutes. He even attended to my other window, which was not showing signs of a problem, as a precaution. Great service - over and above!

Horrific company. Avoid at all costs. Windows and doors incorrectly fitted. Paid upfront. Refuse to fix or even answer calls and texts. Would give zero stars if possible. Cowboys. Avoid at all costs.

Excellent product and first class service from design through to installation.

I was really impressed by the technician who attended. Friendly attitude, considerate and more importantly, fixed the problem very quickly.

Jordan arrived promptly and quickly and efficiently replaced the window in question for us. He was polite and extremely helpful, an asset to your company!

Amy was brilliant. Really helped out with an issue I had with a door and went over and above to help get the parts needed. 1st class service and I highly recommend her and the team at Munster Joinery

Great customer service, product and installation.

A really positive experience with Artur the engineer’s service.

We bought a house with bifold doors and sash windows. The bifold doors were not working very well and one of the windows was jamming.

The company organised a service appointment that was convenient for us. A really knowledgeable engineer, Artur could not have been more helpful.

We didn’t think the bifold doors would ever open properly. They were stiff. The lock didn’t line up, the insulation had some issues etc.

Artur got to work and systematically went through everything. He cleaned and lined up the doors and lock properly. Same systematic process with the window.

It’s been a week and everything is working really well so far. We love our bifold doors now. Such excellent after-care service.

I would recommend this company based on the look and feel of their products and their after-care service.

Ken Lacey, very experienced representative and a pleasure to deal with, Munster provided Alu Clad windows and the product is excellent, back up service is top notch.

Stay away from this company!
We had a clear warranty case with them, and they just refuse to honour their written warranty. The company installed windows in our property and the ones next door at the same time. Over a few years, four of the windows spontaneously shattered. This was clearly a product fault. This fault was clearly covered by their warranty conditions.
When called, they simply stated that they "don't do glass on warranty". When I insisted that their warranty stated otherwise, first they argued, and their customer service told me to write an email, with Attention to Management. I did. Five times. Nothing. They completely ignored me. They only repaired the window after demanding payment upfront, charge a callout charge twice (against their own information), and were incredibly rude in interactions. We had to go ahead since we needed the window repaired. But we felt like being blackmailed. We ended up paying them, twice for callout, for something that was clearly under warranty. Twice.
Avoid them if you can.

I'd give the product and service from this company no star rating if possible! From April this year having a rep out to get my front and back door changed to accommodate my Son coming home after an accident in a wheelchair, measurements and details taken and took the rep over 6 weeks to put in the order. On 6th of May I paid my deposit and I was still ringing and chasing them for a fitting date. Never a call back even though I was promised so many times. New doors eventually fitted at end of June and when I arrived home to see them I was horrified! Panels not flush and rubber seals torn and damaged on back door, as for the front door. 🙈 Torn, damaged, scratches, deep rips, pvc coating lifting, defects on glass, pvc paint on glass, rubber seals lifting out. Service rep eventually came out at end of June and said there was absolutely nothing that could be done to repair doors they were destroyed, said new doors would have to be replaced. Company then closed for the month of July and I started chasing them again after August bank holiday. Promised I'd get a call back to let me know what's been done. Never happened. Last week, 15th August, sent them email and contacted my Solicitor. Got phone call 5 days later from rep and there's agreeing to return my deposit on the day I get a new company to install new doors and munster joinery take away there's. Not even willing to try and resolve problems. I've had nothing but an extra burden and headache dealing with munster joinery!