My 1st Years Reviews 

16,735
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful personalised products, noting that the items are well-made and make special keepsakes. People also point out the exceptional support provided by the team when questions or small changes are needed. Buyers often mention that orders arrive quickly and are carefully wrapped for gifting. However, some people mentioned issues with damaged gift boxes or delivery delays. A few customers experienced problems with items arriving in less than ideal condition or minor mistakes in their order. Reviewers noted that resolving these particular concerns was sometimes frustrating depending on the situation.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing gifts as beautiful, soft, and well-made.... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and efficient support from... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Staff

Consumers find staff to be positive, helpful, and willing to go above and beyond to resolve issues quickly.... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping are sharply divided. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and c... See more

Rated 5 out of 5 stars

I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more

Company replied

Rated 5 out of 5 stars

I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly... See more

Company replied



Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.3

All reviews

(16,735)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful little rabbit

Beautiful little rabbit,so soft and personalization was really lovely.
Swift delivery and great service.
Second item I have ordered and equally pleased with it. Thank you

July 30, 2026
Rated 3 out of 5 stars

Product is fabulous and great price

Product is fabulous and great price, beautifully packaged but delivery was not within 5 days as quoted so it was late and did not arrive in time for the Christening I was invited to.

August 3, 2026
Rated 5 out of 5 stars

Very good delivery

Very good delivery. I had an issue with one of the items that i purchased and the help i received was amazing. I got a new item delivered the next day! Will 100% be ordering from you again

July 30, 2026
Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and comforter and they're both excellent. Quick dispatch time, and good quality items. I've purchased a few times from My 1st Years and I'll definitely purchase from them again.

July 29, 2026
Rated 5 out of 5 stars

The entire process was easy

The entire process was easy, fast and trouble free. My gift arrived in record time and the gift wrapping service is so beautiful that I haven't actually looked at the glassware! I'm sure my friends will be delighted with their gift.

July 29, 2026
Rated 1 out of 5 stars

Damage gift box

I ordered a gift 🎁 in a gift box and paid extra for next-day delivery. Unfortunately, the gift box arrived damaged and is torn at every corner, so I’m unable to use it as intended.

As I paid extra for next-day delivery, I’m very disappointed that the item arrived in this condition.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely !

Easy ordering and quick delivery, well packaged. Beautiful box and tissue wrapping - the item itself really lovely! I could not be more pleased with it, and it has been given now to the expectant parents in readiness for the baby’s arrival. Many thanks.

July 28, 2026

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