The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more
Company replied
I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more
Company replied
I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly... See more
Company replied
Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing!!!
July 29, 2026
Reply from My 1st Years
Hi Bambi, thank you so much for your lovely review! We’re so happy to hear that you had an amazing experience with My 1st Years. It really means a lot to us!
Thank you for choosing us and for taking the time to leave your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
The items are really? Wel! Made.
The items are really lovely and well made. Quick service with the items marked with name. Excellent delivery and really packed nicely. Excellent company.
July 29, 2026
Reply from My 1st Years
Hi Josephine, thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with the quality of our products and that you love the personalisation too. It’s great to know that your order was prepared and delivered quickly and arrived beautifully packaged.
We put a lot of care into both our products and the way they’re presented, so it means a lot to hear that you appreciated the little details. Thank you for your kind words and for choosing My 1st Years - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
The customer service was absolutely…
The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and comforter and they're both excellent. Quick dispatch time, and good quality items. I've purchased a few times from My 1st Years and I'll definitely purchase from them again.
July 29, 2026
Reply from My 1st Years
Hi Claire, thank you so much for such a wonderful review! We’re delighted to hear that our Customer Services team were able to help when you spotted the mistake with your personalisation and get everything sorted for you. We know how easy it is for little details like that to be missed, so we’re really pleased we could help before your order was completed.
It’s also lovely to hear that you’re happy with both your blanket and comforter and that you were pleased with the quality and quick dispatch. We’re especially grateful that you’ve chosen My 1st Years a few times already and that you’re planning to shop with us again - it really means a lot!
Thank you again for your continued support and for taking the time to share your experience with us.
Best regards, Aleksandra, Customer Services, My 1st Years
Very good quality and timely delivery
July 29, 2026
Reply from My 1st Years
Hi Kirtana, thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality of your purchase and that your order arrived in good time.
Thank you for choosing My 1st Years and for taking the time to share your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
The entire process was easy
The entire process was easy, fast and trouble free. My gift arrived in record time and the gift wrapping service is so beautiful that I haven't actually looked at the glassware! I'm sure my friends will be delighted with their gift.
July 29, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that everything was so easy and hassle-free, and that your gift arrived so quickly.
It’s especially lovely to hear that you enjoyed our gift-wrapping service - although we hope the beautiful packaging hasn’t kept the glassware a secret for too long! We hope your friends absolutely love their gift when they open it.
Thank you for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Ordering and delivery outstanding very…
Ordering and delivery outstanding very Happy product
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you were so happy with the ordering process and delivery, and that you’re pleased with your product.
It’s wonderful to know that everything went smoothly from start to finish. Thank you for choosing My 1st Years and for taking the time to share your experience with us — we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Highly recommend this company i order…
Highly recommend this company i order all my kids backpacks from here every year x
July 29, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review and recommendation! We’re so happy to hear that you choose My 1st Years for your children’s backpacks every year. It means a lot to us to have you coming back to us time and time again!
We hope the kids continue to love their backpacks, and we look forward to helping you find their next ones when the time comes!
Thank you again for your continued support.
Best regards, Aleksandra, Customer Services, My 1st Years
Damage gift box
I ordered a gift 🎁 in a gift box and paid extra for next-day delivery. Unfortunately, the gift box arrived damaged and is torn at every corner, so I’m unable to use it as intended.
As I paid extra for next-day delivery, I’m very disappointed that the item arrived in this condition.
August 6, 2026
Unprompted review
Reply from My 1st Years
Hi Blanka, we’re really sorry to hear that your gift box arrived damaged, especially as you paid extra for next-day delivery. We completely understand how disappointing it must be to receive a gift box that is torn at every corner and therefore not suitable to use as intended.
This certainly isn’t the standard we expect, and we’ll pass your feedback on to the relevant team so they can look into this further.
Unfortunately, we haven’t been able to locate your order details from this review, so please get in touch with our Customer Services team with your order number and we’ll be more than happy to look into this for you and see how we can help.
We’re sorry again for the inconvenience and disappointment caused.
Best regards, Aleksandra, Customer Services, My 1st Years
Absolutely lovely !
Easy ordering and quick delivery, well packaged. Beautiful box and tissue wrapping - the item itself really lovely! I could not be more pleased with it, and it has been given now to the expectant parents in readiness for the baby’s arrival. Many thanks.
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you found the ordering process easy, your delivery was quick, and everything arrived safely and beautifully packaged.
It’s especially lovely to hear that you enjoyed the gift box and tissue wrapping and that you were so pleased with the item itself. We hope the expectant parents love their gift and that it becomes a special keepsake for the little one when they arrive.
Thank you for choosing My 1st Years for such a special occasion and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely little item in a beautiful box
Lovely little item in a beautiful box
Great delivery
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for the lovely review! We’re delighted to hear that you loved your little gift and the beautiful box it arrived in.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re also pleased everything was delivered smoothly.
Thank you again for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Disappointed
My son is starting school in september so i thought he will be happy seeing his name on it, cannot even return it as its peraonalised. I ordered this school bag for my son, but I'm disappointed with the quality. The material is very rough and hard, which was not what I expected based on the product description. It doesn't feel comfortable or durable enough for everyday school use. Unfortunately, it did not meet my expectations. I have ordered before too from this website but both of the gifts material was very nice and the bags were good too. This time my bad luck.
July 28, 2026
Reply from My 1st Years
Hi Saher, thank you for taking the time to share your feedback with us. We’re really sorry to hear that you were disappointed with the quality and feel of the school bag, especially as it was chosen for such an exciting milestone as your son starting school in September. We completely understand how important it is for a school bag to feel comfortable and suitable for everyday use.
We’re sorry that this purchase didn’t meet the standard you’ve experienced with your previous orders from us. We always want our returning customers to have the same positive experience each time, so we really appreciate you bringing this to our attention.
We’ll make sure your feedback regarding the material and overall quality is passed on to the relevant team for review. We hope we can restore your confidence in My 1st Years with your future purchases.
Best regards, Aleksandra, Customer Services, My 1st Years
My friend absolutely loved the gift for…
My friend absolutely loved the gift for her son. She was able to put all her things in and was a great size. Always pleased with service and always best presents for babies.
July 28, 2026
Reply from My 1st Years
Hi Geeta, thank you so much for your lovely review! We’re delighted to hear that your friend absolutely loved the gift for her son and that it was a great size for all her things. It’s always wonderful to hear that our gifts are both beautiful and practical.
We’re especially pleased to know that you’re always happy with our service and that My 1st Years has become your go-to for those special baby gifts. Thank you for continuing to choose us for such lovely occasions - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Reply from My 1st Years
Hi Yvonne, thank you so much for your lovely review! We’re delighted to hear that you found the ordering process easy and that your delivery was efficient.
We always aim to make the whole experience as smooth as possible, so it’s great to know everything went well from start to finish.
Thank you for choosing My 1st Years and for taking the time to share your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Quick, efficient and friendly
My issue was resolved and dealt with in a quick and helpful manner - there was a problem with my item and they offered to resend it. Excellent customer service from Marie
August 7, 2026
Unprompted review
Reply from My 1st Years
Hi Rachael, thank you so much for your lovely review! We’re really pleased to hear that we were able to help resolve the issue with your item quickly and efficiently.
We’re sorry that there was a problem with your original item, but it’s great to know that Marie was able to arrange a replacement and provide you with such helpful service. We’ll be sure to pass your kind words on to her - we’re sure she’ll really appreciate them!
Thank you again for taking the time to share your experience and for choosing My 1st Years. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
OK quility
I chose My 1st Years because I was expecting a higher level of quality, especially as there were cheaper personalised options available online. I purchased five items in total, including a gift box.
Unfortunately, the overall experience felt quite average for the price. The fabric of the bags was thinner than I expected, and when I opened the gift box, the sticker sealing the box caused the packaging to tear as I removed it. Inside, all of the bags were stacked together quite messily, without any individual plastic packaging, and some of them looked slightly creased when taken out.
Considering this was intended as a gift, I expected the presentation and overall finish to feel nice. The products are acceptable, but if you are looking for noticeably better quality, I would say they are quite ordinary for the price.
Based on this experience, I personally would not be particularly inclined to purchase again.
July 28, 2026
Reply from My 1st Years
Hi Eva, thank you for taking the time to share such detailed feedback. We’re sorry to hear that your order didn’t meet your expectations.
We’re disappointed to hear that the bags felt thinner than expected and that the presentation inside the gift box wasn’t as neat as you had hoped. We completely understand that when purchasing gifts, the overall experience and presentation are just as important as the products themselves, and we’ll pass your feedback regarding the packaging and finish on to the relevant team.
We’d also like to clarify that we don’t individually wrap each product in plastic packaging, as we’re actively working to reduce unnecessary plastic and make more environmentally conscious choices across our packaging. We do, however, offer individual gift packaging for each product, which can be purchased separately at checkout for customers who would like each item presented individually.
We’re sorry that your experience didn’t reflect the standard we aim to provide, and we really appreciate your honest feedback. We’ll take your comments on board as we continue to improve both our products and gifting experience.
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent customer service
I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, which was of high quality. As this was a gift, I raised my dissatisfaction via their What's App communication. Their response was prompt and really helpful and understanding. I dealt with Krisha and they sent a replacement item by express delivery with no hassle. Exceptional customer service.
August 3, 2026
Unprompted review
Reply from My 1st Years
Hi Bev, thank you so much for taking the time to share your experience with us. We’re pleased to hear that you found the ordering process easy, the delivery quick, and the packaging beautiful.
We’re sorry that the stitching on the main dress wasn’t up to the standard you expected, particularly as this was a gift. We take the quality of our products seriously, so we really appreciate you bringing this to our attention.
It’s wonderful to hear that we were able to assist you so promptly and arrange a replacement by express delivery without any hassle. We’ll be sure to pass your kind words on to her - we know she’ll be delighted to hear your feedback.
Thank you again for your understanding and for choosing My 1st Years. We’re so pleased that our Customer Services team could turn the situation around for you, and we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Best gifts
The person who received the gift was very happy, but it has a confusion in adding the message while check-out. Rest everything is good :)
July 28, 2026
Reply from My 1st Years
Hi Saishree, thank you so much for your lovely review! We’re delighted to hear that the gift was so well received and that the recipient was very happy with it.
We’re sorry to hear that you found adding the message during checkout a little confusing. We really appreciate you sharing this feedback with us, as it helps us identify areas where we can make the ordering process clearer and easier.
We’re glad everything else went smoothly, and thank you again for choosing My 1st Years and taking the time to share your experience with us!
Best regards, Aleksandra, Customer Services, My 1st Years
Reply from My 1st Years
Hi Sarah, thank you so much for your lovely review! We’re delighted to hear that you were so pleased with your purchase and, most importantly, that your grandson loved his little toy too!
It’s always wonderful to hear when our gifts bring a smile to the little ones they’re intended for. Thank you for choosing My 1st Years and for taking the time to share your feedback with us - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautifully gift wrapped for free
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for the lovely review! We’re delighted to hear that you were pleased with the beautiful gift wrapping.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re especially pleased that you enjoyed the fact that the gift wrapping was included free of charge too!
Thank you again for choosing My 1st Years and for taking the time to share your feedback.
Best regards, Aleksandra, Customer Services, My 1st Years
Terrible!!!!
Terrible!!!!
The order arrived without personalisation
& there was back:forth of several e mails wasting more time. The whole process was tedious & never again.
July 27, 2026
Reply from My 1st Years
Hi, we’re really sorry to hear that you were unhappy with your experience and that the process felt so frustrating. We completely understand how disappointing it must have been to receive your order without the personalisation you were expecting.
We’ve checked the order details, and unfortunately, no personalisation was requested when the order was placed, which is why the set was processed and dispatched without it.
We can see that our Customer Services team offered to replace the set with the personalisation free of charge, provided the original set is returned. We just need a few further details from you regarding the personalisation. Please reply to the same email thread with these details, and the team will be more than happy to help arrange this for you.
We’re sorry again for the back-and-forth and inconvenience caused, and we hope we can help resolve this for you.
Best regards, Aleksandra, Customer Services, My 1st Years
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.