My 1st Years Reviews 

16,793
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 755 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal buyers frequently praise the beautiful quality of the personalized gifts, noting that the items always arrive in stunning and carefully prepared packaging. Consumers also appreciate the exceptionally fast delivery schedules and highlight that the customer support team is always polite, efficient, and ready to resolve any questions. However, some customers also noted occasional problems with delayed deliveries or severely damaged packaging boxes caused by external courier services. A few reviewers additionally mentioned experiencing minor product defects, such as unexpected rough clothing materials or occasional stitching flaws on specific items.

What people talk about most

Product

Clients share positive opinions on product, highlighting the lovely personalized items and great quality.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and professional... See more

Order

Consumers report mixed experiences with the ordering process. Many customers praise the easy and quick online... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a high level of disagreement among... See more

Staff

Users describe positive interactions with staff, noting that employees consistently go above and beyond.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd not selected the correct Font and never realised until after I'd placed the order. Contacted them straight away, but due to it being after office hours I wasn't able to get a response. First thing... See more

Company replied

Rated 5 out of 5 stars

Always love my purchases from 1st years. Bought my nephew his first ark and the wooden pieces are beautiful. Only small criticism, is that the items usually come in beautiful boxes and the ark was jus... See more

Company replied

Rated 5 out of 5 stars

My 1st years have such beautiful gifts for little ones, we’ve recently bought two gifts for our friends kids - a wooden tea pot shape box and a rucksack. The gifts come in a stunning magnetic box, and... See more

Company replied

Rated 5 out of 5 stars

Loved the little pack back for my granddaughter. The only thing I was concerned about was the fact her name was done in joined up writing. I feel at her early stage of life it would be more benefici... See more

Company replied



Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.3

All reviews

(16,793)

744 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such well made gifts.

Such well made gifts.
If you are after quality then this is for you ..
Really competitive prices too..

July 30, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with the quality of our gifts and that you also found our prices competitive.
We put a lot of care into creating gifts that are made to feel special and stand the test of time, so it means a lot to know that this came through in your experience.
Thank you for your kind recommendation and for choosing My 1st Years. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Love My1st Years products

Love My1st Years products. Just ordered a baby shower gift and it’s beautiful. Great quality and good prices.

July 30, 2026
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Reply from My 1st Years

Hi Mandy, thank you so much for your lovely review! We’re delighted to hear that you love My 1st Years products and that you’re so pleased with the baby shower gift you ordered. It’s wonderful to know that you were happy with the quality and found the price great too.
We hope the gift is a big hit at the baby shower and becomes a special keepsake for the little one! Thank you for choosing My 1st Years for such a lovely occasion and for taking the time to share your feedback.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Really happy with the item

Really happy with the item. The little rabbit was so cute and bible an amazing gift to keep. Very happy!

July 30, 2026
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Reply from My 1st Years

Hi, thank you so much for your lovely review! We’re delighted to hear that you’re so happy with the little rabbit and that you found it so cute and such a lovely gift to keep alongside the Bible.
It’s wonderful to know that you’re pleased with your purchase and that it will make such a special keepsake. Thank you for choosing My 1st Years and for taking the time to share your feedback with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 3 out of 5 stars

Product is fabulous and great price

Product is fabulous and great price, beautifully packaged but delivery was not within 5 days as quoted so it was late and did not arrive in time for the Christening I was invited to.

August 3, 2026
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Reply from My 1st Years

Hi, thank you for taking the time to leave your review. We’re really pleased to hear that you loved the product, found it great value, and were happy with the beautiful packaging.
We’re very sorry, however, that your order didn’t arrive within the quoted delivery timeframe and, as a result, missed the Christening you were attending. We completely understand how disappointing this must have been, particularly when the gift was needed for a specific occasion.
We always aim to ensure orders arrive within the timeframe provided, so we’re sorry that this wasn’t the case on this occasion. We really appreciate your feedback and will pass it on to the relevant team.
Thank you again for choosing My 1st Years, and we hope the gift was still enjoyed despite the delay.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Very good delivery

Very good delivery. I had an issue with one of the items that i purchased and the help i received was amazing. I got a new item delivered the next day! Will 100% be ordering from you again

July 30, 2026
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Reply from My 1st Years

Hi Elizabeth, thank you so much for your lovely review! We’re really pleased to hear that your order was delivered promptly and that our Customer Services team were able to help when you had an issue with one of your items.
We’re especially glad we could get a replacement to you the very next day and resolve things quickly. It means a lot to hear that you’d happily order from us again - we’ll look forward to welcoming you back!
Thank you again for your kind words and for choosing My 1st Years. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

The bag looks lovely and delivery was…

The bag looks lovely and delivery was fast. My daughter can’t wait to take it to nursery with her. Thank you for including the gift box for my first order.

July 13, 2026
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Reply from My 1st Years

Hi Kenique, thank you so much for your lovely review! We’re delighted to hear that you love the bag and that it arrived quickly. It’s so sweet to hear that your daughter can’t wait to take it with her to nursery - we hope she loves showing it off!
We’re also really pleased that you appreciated the gift box. We love making the whole experience feel special, especially when it’s a gift, so it’s wonderful to know you enjoyed this little extra with your first order.
Thank you for choosing My 1st Years and for taking the time to share your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Great service and lovely items

Great service and lovely items, Trusted for our grand daughter who is now 5 and now for our grandson who has just joined the party at 3 weeks!

July 29, 2026
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Reply from My 1st Years

Hi Yvonne, thank you so much for your lovely review! We’re delighted to hear that you’ve trusted My 1st Years for your granddaughter and that you’re now choosing us for your new grandson too - congratulations on his arrival!
It means so much to know that you’ve been happy with our products and service over the years, and we’re honoured to be part of such special moments for your family. We hope your little grandson enjoys his gifts just as much!
Thank you again for your continued support and for choosing My 1st Years for your special family occasions.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Lovely product

Lovely product. Good delivery and on time.

July 29, 2026
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Reply from My 1st Years

Hi Lyn, thank you so much for your lovely review! We’re delighted to hear that you’re happy with your purchase and that your order arrived on time. It’s great to know that everything went smoothly from ordering through to delivery.
Thank you for choosing My 1st Years and for taking the time to share your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Amazing!!!

July 29, 2026
My 1st Years logo

Reply from My 1st Years

Hi Bambi, thank you so much for your lovely review! We’re so happy to hear that you had an amazing experience with My 1st Years. It really means a lot to us!
Thank you for choosing us and for taking the time to leave your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

The items are really? Wel! Made.

The items are really lovely and well made. Quick service with the items marked with name. Excellent delivery and really packed nicely. Excellent company.

July 29, 2026
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Reply from My 1st Years

Hi Josephine, thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with the quality of our products and that you love the personalisation too. It’s great to know that your order was prepared and delivered quickly and arrived beautifully packaged.
We put a lot of care into both our products and the way they’re presented, so it means a lot to hear that you appreciated the little details. Thank you for your kind words and for choosing My 1st Years - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely brilliant. I made a mistake on my personalisation, and I didn't notice until I'd paid, but an email to customer service got it all sorted. I ordered a blanket and comforter and they're both excellent. Quick dispatch time, and good quality items. I've purchased a few times from My 1st Years and I'll definitely purchase from them again.

July 29, 2026
My 1st Years logo

Reply from My 1st Years

Hi Claire, thank you so much for such a wonderful review! We’re delighted to hear that our Customer Services team were able to help when you spotted the mistake with your personalisation and get everything sorted for you. We know how easy it is for little details like that to be missed, so we’re really pleased we could help before your order was completed.
It’s also lovely to hear that you’re happy with both your blanket and comforter and that you were pleased with the quality and quick dispatch. We’re especially grateful that you’ve chosen My 1st Years a few times already and that you’re planning to shop with us again - it really means a lot!
Thank you again for your continued support and for taking the time to share your experience with us.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars
My 1st Years logo

Reply from My 1st Years

Hi Kirtana, thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality of your purchase and that your order arrived in good time.
Thank you for choosing My 1st Years and for taking the time to share your feedback. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

The entire process was easy

The entire process was easy, fast and trouble free. My gift arrived in record time and the gift wrapping service is so beautiful that I haven't actually looked at the glassware! I'm sure my friends will be delighted with their gift.

July 29, 2026
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Reply from My 1st Years

Hi, thank you so much for your lovely review! We’re delighted to hear that everything was so easy and hassle-free, and that your gift arrived so quickly.
It’s especially lovely to hear that you enjoyed our gift-wrapping service - although we hope the beautiful packaging hasn’t kept the glassware a secret for too long! We hope your friends absolutely love their gift when they open it.
Thank you for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Ordering and delivery outstanding very…

Ordering and delivery outstanding very Happy product

July 28, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your lovely review! We’re delighted to hear that you were so happy with the ordering process and delivery, and that you’re pleased with your product.
It’s wonderful to know that everything went smoothly from start to finish. Thank you for choosing My 1st Years and for taking the time to share your experience with us — we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Highly recommend this company i order…

Highly recommend this company i order all my kids backpacks from here every year x

July 29, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your lovely review and recommendation! We’re so happy to hear that you choose My 1st Years for your children’s backpacks every year. It means a lot to us to have you coming back to us time and time again!
We hope the kids continue to love their backpacks, and we look forward to helping you find their next ones when the time comes!
Thank you again for your continued support.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 1 out of 5 stars

Damage gift box

I ordered a gift 🎁 in a gift box and paid extra for next-day delivery. Unfortunately, the gift box arrived damaged and is torn at every corner, so I’m unable to use it as intended.

As I paid extra for next-day delivery, I’m very disappointed that the item arrived in this condition.

August 6, 2026
Unprompted review
My 1st Years logo

Reply from My 1st Years

Hi Blanka, we’re really sorry to hear that your gift box arrived damaged, especially as you paid extra for next-day delivery. We completely understand how disappointing it must be to receive a gift box that is torn at every corner and therefore not suitable to use as intended.
This certainly isn’t the standard we expect, and we’ll pass your feedback on to the relevant team so they can look into this further.
Unfortunately, we haven’t been able to locate your order details from this review, so please get in touch with our Customer Services team with your order number and we’ll be more than happy to look into this for you and see how we can help.
We’re sorry again for the inconvenience and disappointment caused.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Absolutely lovely !

Easy ordering and quick delivery, well packaged. Beautiful box and tissue wrapping - the item itself really lovely! I could not be more pleased with it, and it has been given now to the expectant parents in readiness for the baby’s arrival. Many thanks.

July 28, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your lovely review! We’re delighted to hear that you found the ordering process easy, your delivery was quick, and everything arrived safely and beautifully packaged.
It’s especially lovely to hear that you enjoyed the gift box and tissue wrapping and that you were so pleased with the item itself. We hope the expectant parents love their gift and that it becomes a special keepsake for the little one when they arrive.
Thank you for choosing My 1st Years for such a special occasion and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

Lovely little item in a beautiful box

Lovely little item in a beautiful box
Great delivery

July 28, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for the lovely review! We’re delighted to hear that you loved your little gift and the beautiful box it arrived in.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re also pleased everything was delivered smoothly.
Thank you again for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 1 out of 5 stars

Disappointed

My son is starting school in september so i thought he will be happy seeing his name on it, cannot even return it as its peraonalised. I ordered this school bag for my son, but I'm disappointed with the quality. The material is very rough and hard, which was not what I expected based on the product description. It doesn't feel comfortable or durable enough for everyday school use. Unfortunately, it did not meet my expectations. I have ordered before too from this website but both of the gifts material was very nice and the bags were good too. This time my bad luck.

July 28, 2026
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Reply from My 1st Years

Hi Saher, thank you for taking the time to share your feedback with us. We’re really sorry to hear that you were disappointed with the quality and feel of the school bag, especially as it was chosen for such an exciting milestone as your son starting school in September. We completely understand how important it is for a school bag to feel comfortable and suitable for everyday use.
We’re sorry that this purchase didn’t meet the standard you’ve experienced with your previous orders from us. We always want our returning customers to have the same positive experience each time, so we really appreciate you bringing this to our attention.
We’ll make sure your feedback regarding the material and overall quality is passed on to the relevant team for review. We hope we can restore your confidence in My 1st Years with your future purchases.
Best regards, Aleksandra, Customer Services, My 1st Years

Rated 5 out of 5 stars

My friend absolutely loved the gift for…

My friend absolutely loved the gift for her son. She was able to put all her things in and was a great size. Always pleased with service and always best presents for babies.

July 28, 2026
My 1st Years logo

Reply from My 1st Years

Hi Geeta, thank you so much for your lovely review! We’re delighted to hear that your friend absolutely loved the gift for her son and that it was a great size for all her things. It’s always wonderful to hear that our gifts are both beautiful and practical.
We’re especially pleased to know that you’re always happy with our service and that My 1st Years has become your go-to for those special baby gifts. Thank you for continuing to choose us for such lovely occasions - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years

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