My 1st Years Reviews 

16,802
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful personalized gifts, excellent product quality, and smooth ordering process. Many consumers point out that the items arrive quickly and are packaged wonderfully, making them perfect for special occasions. People also appreciate the incredibly helpful customer support team for resolving inquiries efficiently. However, some customers also noted delivery delays caused by the courier service failing to deliver parcels on time. A few reviewers experienced issues with damaged packaging, missing items, or minor product flaws upon arrival. Despite these occasional setbacks, consumers generally feel supported when reaching out for assistance.

What people talk about most

Product

Clients share positive opinions on product, highlighting the lovely personalized items and great quality.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and professional... See more

Order

Consumers report mixed experiences with the ordering process. Many customers praise the easy and quick online... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a high level of disagreement among... See more

Staff

Users describe positive interactions with staff, noting that employees consistently go above and beyond.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd not selected the correct Font and never realised until after I'd placed the order. Contacted them straight away, but due to it being after office hours I wasn't able to get a response. First thing... See more

Company replied

Rated 5 out of 5 stars

Always love my purchases from 1st years. Bought my nephew his first ark and the wooden pieces are beautiful. Only small criticism, is that the items usually come in beautiful boxes and the ark was jus... See more

Company replied

Rated 5 out of 5 stars

My 1st years have such beautiful gifts for little ones, we’ve recently bought two gifts for our friends kids - a wooden tea pot shape box and a rucksack. The gifts come in a stunning magnetic box, and... See more

Company replied

Rated 5 out of 5 stars

Loved the little pack back for my granddaughter. The only thing I was concerned about was the fact her name was done in joined up writing. I feel at her early stage of life it would be more benefici... See more

Company replied



Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(16,802)

752 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful rucksack

Beautiful stuff, beautiful boxes, fantastic all round

July 24, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Great product even better personalised…

Great product even better personalised plus very quick delivery and a nice freebie 👌

July 20, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Very good price,

Very helpful, easy to order , excellent service

July 16, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I received

I received, a jacket a back pack and a dressing gown. All had my little boys name on the back . Amazing.
He hasn’t got them yet but I know he will adore them

July 24, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

The personalised grey penguin fleece…

The personalised grey penguin fleece robe I ordered is lovely and arrived quickly in a free luxury gift box. I was very impressed with the quality of the goods and speed of delivery. This was a gift and the new parents were both delighted. I will be happy to buy from My First Years again and also to recommend them to others.

July 16, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Placed an order of items requiring personalisation, and the order was shipped the next day. The pieces were beautiful and presented in a lovely gift box.

July 24, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Amazing product & service

Lovely item and very good quality. The delivery was very fast.

July 20, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Very reliable

Very reliable . Excellent Quality

July 24, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Always love their items!

Always love their items and arrived quickly too !

July 21, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I ordered a personalised backpack for a…

I ordered a personalised backpack for a 1st birthday present, it was quick delivery and the item was great, just as described.

July 23, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

I’m so happy with this personalised…

I’m so happy with this personalised nursery backpack! It’s the perfect size for my 1-year-old starting nursery, and the quality is lovely. The personalisation makes it extra special, and it’s exactly what I was hoping for. Such a cute and practical little bag — highly recommend!

July 23, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Great service

Great service. Back pack arrived well packaged in a beautiful keepsake box free of charge.
Bag is excellent high quality and I love it.

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 4 out of 5 stars

Brilliant quality but very expensive

Brilliant quality, super fast delivery, but I think it’s a bit pricey, especially the delivery fee. It’s understandable that everything in good quality is expensive but most of the the things are toooooo much :)

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your review! We're delighted to hear that you were happy with the quality of your order and our fast delivery.

We also appreciate your honest feedback about our pricing and delivery costs. We understand that value is important, and we're always looking at ways to provide the best products and service while keeping our prices as competitive as possible.

Thank you again for your support, and we hope to see you back again soon!

Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Perfect bag for my 2 year old

Absolutely love the bag I got for my 2 year old to start nursery. So many choices which is great too. Didn’t have to wait long for the bag, it came super quick. Would recommend.

July 23, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Quick and efficient delivery

All came as ordered - as I had two separate dressing gowns- one for a boy and one for a girl!

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Great quality

Great quality, quick service. Product well presented

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Beautiful items and great quality

We have had 5 lots of gifts from My first years for our grandchildren and have always been delighted with the products and quality of the items. We also love that the box they arrive in are great to keep for the children and our eldest grandchild who is 7 still uses his. World definitely recommend this company.

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Rated 5 out of 5 stars

Excellent Service

I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase.
There was a slight mix up with a free gift, which didn't arrive straight away but Customer Services were polite and efficient and the issue was resolved with no fuss.
I will definitely use this company again and will recommend them to my friends.

July 22, 2026
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your wonderful review!

We're delighted to hear that you were pleased with the personalised bean bag chair and Flopsy Bunny, and that they arrived so quickly. It means a lot to know you're happy with your purchase.

We also appreciate your understanding regarding the mix-up with the free gift. We're glad our Customer Services team was able to resolve the issue quickly and efficiently for you.

Thank you for your kind recommendation. We truly appreciate your support and look forward to welcoming you back again soon!

Best regards, Aleksandra, Management Team, My 1st Years

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look