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Reviews shaping this summary
Always love my purchases from 1st years. Bought my nephew his first ark and the wooden pieces are beautiful. Only small criticism, is that the items usually come in beautiful boxes and the ark was jus... See more
Company replied
My 1st years have such beautiful gifts for little ones, we’ve recently bought two gifts for our friends kids - a wooden tea pot shape box and a rucksack. The gifts come in a stunning magnetic box, and... See more
Company replied
Loved the little pack back for my granddaughter. The only thing I was concerned about was the fact her name was done in joined up writing. I feel at her early stage of life it would be more benefici... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Missed Birthday due to Delivery Failure
Unfortunately, this was my first and last order with My 1st Years.
I ordered a personalised toddler backpack and cap for my niece’s first birthday and selected the Standard Delivery (5 working days) option advertised at checkout. The parcel never arrived.
I was later told that the 5 working days is not guaranteed and that delivery can take longer under their terms and conditions. If that’s the case, I think this should be made much clearer at the point of purchase rather than customers only discovering it after their order is delayed.
The parcel was marked by Evri as “Out for delivery” but then disappeared into the system with no further updates. My 1st Years said they had raised an investigation with Evri, but I was told Evri had up to 24 hours to respond and that they couldn’t contact the courier directly. In my case, Evri never contacted me at all.
I found the email customer service team more helpful than the telephone team, but ultimately they were unable to resolve the issue. I spent far too much time chasing an order that should simply have been delivered.
The delay meant my niece’s first birthday was missed, and the personalised sun hat she’d been due to take on holiday was no longer of any use. Thankfully she’s too young to understand, but had she been older it would have been heartbreaking to turn up without her birthday present.
To their credit, once it became clear the parcel wasn’t arriving, they did offer either a replacement or a refund, and I chose a refund. However, by that point the purpose of the order had already been lost. I also have to wait days for the refund.
Based on my experience, My 1st Years seriously needs to review its delivery arrangements and its reliance on Evri. Reading other reviews, it appears I am far from alone in having this experience.
Sadly, I won’t be ordering from them again.
August 3, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the disappointment caused by your order not arriving in time for your niece’s first birthday.
We completely understand how special occasions like this are, and we apologise for the frustration caused by the parcel being lost in transit and the time spent chasing updates. We know how important it is for personalised gifts to arrive in time for those special moments.
We appreciate your comments regarding delivery information and communication, and we’ll be passing your feedback on to the relevant teams to help us improve. While we’re pleased we were able to offer a refund or replacement once it became clear the parcel could not be located, we understand this did not make up for the missed occasion.
Thank you again for sharing your experience.
Best regards, Aleksandra, Customer Services, My 1st Years
My favourite website for my daughter…
My favourite website for my daughter and gifts for other people
July 27, 2026
Reply from My 1st Years
Hi Clare, thank you so much for your lovely 5-star review! We’re delighted to hear that My 1st Years is your favourite website for your daughter’s gifts and for finding special presents for others too.
Creating personalised keepsakes for little ones and helping you celebrate those special moments is exactly why we love what we do. Thank you again for choosing My 1st Years, and we hope to help you find your next perfect gift soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely products and really helpfu
Lovely products and really helpful after sales / customer service when I needed a VAT receipt. Thank you
August 5, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
I placed an order 2 weeks ago, it has not been delivered. The process for investigating where it has gone has taken a ridiculous amount of time.
There customer service then confirmed they had replaced the order and sent a new one out, only to then say that half of the items are out of stock.
Poor customer service with no willingness to resolve the issues.
August 5, 2026
Unprompted review
Reply from My 1st Years
Hi, we're very sorry to hear about your experience and sincerely apologise for the delay in receiving your order.
We're also sorry that your original parcel was lost in transit. Once the investigation was completed, our Customer Service team arranged a replacement as quickly as possible. Unfortunately, by that time, some of the items from your original order had become out of stock, and we understand how disappointing this must have been.
If you would still like to receive your order, we'd be happy to help you choose alternative items and send them to you using our Express Delivery service. Alternatively, if you would prefer not to proceed, we can arrange to cancel your order and issue a refund.
Please get in touch with our Customer Service team, who will be happy to discuss the options available and help find the best resolution for you.
Best regards, Aleksandra, Management Team, My 1st Years
Krisha at My First Years was super…
Krisha at My First Years was super helpful in changing the personalisation I needed for my grandson’s blanket. I suddenly decided I wanted the nickname not the formal name :) Blanket is a lovely gift and cellular so safer for baby’s heat monitoring, the material is a little stiff but should soften with a wash.
August 5, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review!
We're delighted to hear that Krisha was able to help with updating the personalisation so your grandson's blanket was just how you wanted it. Sometimes it's those last-minute changes that make a gift even more special!
We're also pleased to hear you're happy with the blanket and appreciate its cellular design.
We hope your grandson enjoys his personalised blanket, and thank you again for choosing My First Years!
Best regards, Aleksandra, Management Team, My 1st Years
I'd put in an order but with the wrong…
I'd put in an order but with the wrong delivery address. I emailed straight away and Aleksandra replied saying the address had been updated for me. Very prompt response and happy I was able to fix the issue.
August 5, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Made my first order and suddenly…
Made my first order and suddenly realised I hadn't put the correct delivery address! Emailed straight away and got a response back almost immediately from Krisha to say that they had changed it to the correct one, so disaster averted! Great customer service, thank you!
August 4, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Recently made an order of a backpack…
Recently made an order of a backpack for when my daughter starts reception in a few weeks. She chose a backpack and then changed her mind on which design she wanted after I had placed the order. Aleksandra was incredibly helpful in altering our order for us - excellent customer service and a very happy daughter! Thank you!
August 4, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Helpful support, lovely items, 100% recommend!
Ordered the cutest blocks with my daughter’s name on it. ABSOLUTELY LOVE THEM! I decided to contact about them to see if they could change the colour of a block behind a strawberry print and Aleksandra was super helpful and had sorted this for me. Thank you 🩷
August 4, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
DO NOT USE
DO NOT USE.
I ordered two bespoke gifts which were never delivered. 3 weeks later they still haven’t arrived, and the company refuse to offer a refund or replacements. Their customer service is truly awful, and seems AI generated as no common sense or attention to detail is provided.
August 4, 2026
Unprompted review
Reply from My 1st Years
Hi, we are sorry to hear that you feel this way and that you have been unable to locate your order.
According to the information provided by the courier, the parcel was delivered to the correct address. In situations where a parcel is marked as delivered but reported as not received, we have a set procedure that must be followed before we can offer a resolution. Unfortunately, you have chosen not to complete this process, which means we have been unable to progress your claim further.
If you change your mind and decide to follow the required procedure, please do not hesitate to contact us. We would be more than happy to work with you towards a resolution, whether that is a replacement or a refund. Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was a great help regarding…
Aleksandra was a great help regarding issue I had and she was very professional and solved my queries and problem fast and professionally.. amazing customer service provided and will be back in future again
August 3, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Quick delivery
Quick delivery. Amazing items every time i have had numerous products and always been happy 😊
July 22, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
everything arrived on time and in order
July 24, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great product even better personalised…
Great product even better personalised plus very quick delivery and a nice freebie 👌
July 20, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I received
I received, a jacket a back pack and a dressing gown. All had my little boys name on the back . Amazing.
He hasn’t got them yet but I know he will adore them
July 24, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The personalised grey penguin fleece…
The personalised grey penguin fleece robe I ordered is lovely and arrived quickly in a free luxury gift box. I was very impressed with the quality of the goods and speed of delivery. This was a gift and the new parents were both delighted. I will be happy to buy from My First Years again and also to recommend them to others.
July 16, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Fantastic experience
Fantastic experience. Placed an order of items requiring personalisation, and the order was shipped the next day. The pieces were beautiful and presented in a lovely gift box.
July 24, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing product & service
Lovely item and very good quality. The delivery was very fast.
July 20, 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
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