Clarion Housing Reviews 

I put in 5 repairs in June and to date only 1 has been completed! I looked on my account just now and it says the jobs have been done - *THEY MOST CERTAINLY HAVE NOT!*. I’m a disabled tenant, with carers, have lived in this house for 15 years, I pay my rent on time, don’t cause problems and love this house, the least you can do is be decent landlords. Shame on you.

The advisor was very clear with the limited information that they had. But the time and effort a vulnerable or disabled person has to work or push which can make us more ill is totally unfair when they have help for us sort of people

Very helpful with what I need to been done in the bath room

Absolutely shocking customer service from clarion. I cannot wait to leave them as a tenant. They are the worst housing association in the UK. All I am asking is for them to complete a simple process and it is taking so long. Staff are rude to me for chasing it up and I feel like they are being difficult on purpose. I would never recommend them to anyone. Appalling.

Terrible experience booking for repairs.
My kitchen sink is blocked with water and wouldn't disappear even with a huge plunger that i bought.
Yesterday the 03 of August i call Clarion Housing's repairs explaining the problem and was giving a date for a plumber to have a look at it and been told the 21 of August is appropriate for an appointment.Almost 3 WEEKS for an urgent repair??? I'm stuck with this awkward problem and have to wash my dishes in the bathroom instead and can't use my washing machine either.Totally out of order.
Clarion just hike the rent up by 13% deux months ago and that's they treat us.The cleaning service in the block is barely available and i had to hoover the filthy stairs myself (my neighbours can confirm that.)
This situation is extremely stressful that i am taking medicine for it.

Clarion Housing tried more than once to silence me, a disabled tenant, over complaints they upheld nine times out of ten. The "excessive" contact they punished me for was just a list of their own failures, and I still can't get my head round being punished for it. First a warning threatening an injunction and costs, which frightened me into silence for months and led to suicidal thoughts because I felt abandoned by my landlord during periods of crisis. Then one email a week, under threat of legal action. It came two days after their officer sat in my living room as I reported my neighbour was targeting me for being disabled. I couldn't speak due to my disabilities. I typed "Help me please!" on my phone. He is the one who wrote the restriction letter. I'm the victim in that case and their own file for it is titled "Hate Crimes (Urgent)". The restriction went into that case's action plan, right after a line saying don't warn the other flat. I believe this is victimisation and discrimination. I have mutism and social phobia. Email isn't a preference, it's the only channel I have, and they've known since I moved in. I have never once been rude to them. All it did was leave me frightened of my own landlord. I only know any of this because I made a subject access request, and they fought that too. They looked at refusing it, then asked my own NHS clinicians to confirm my data should be withheld from me. The NHS refused. It came three months later, on the last day the law allowed. Senior management including Regional Housing Lead and Regional Director of Housing had ordered action plans for "repeat complainers". They tell I'm a "prolific complainer" in an email that lists my disabilities in the same breath. They discussed logging my complaints as general enquiries so they wouldn't count, while publishing targets for cutting complaints. It flatters a number. It fixed nothing in my flat. The Ombudsman has found maladministration twice. The restriction is still on me. They email me from eight different addresses, tell me to ring them when my file says I can't, and the one mailbox I'm allowed has been silent a fortnight with an urgent deadline running out. I'm worn out with it. I asked for help in my own living room, in the only way I could, and got punished for it. From my own landlord. I never expected much. I didn't expect this. I’m deeply saddened that an organisation which is supposed to help vulnerable people resorts to such dirty tactics simply to improve its performance on paper, while in reality nothing changes.

I would never recommend Clarion.
They are very responsive and helpful when they are trying to sell you a property, but once you've moved in, the level of customer service changes completely. Getting responses to complaints, repairs, or general enquiries is extremely frustrating, and communication is poor. Promises are made, but follow-up and action are often lacking.
As an occupier, you expect your housing provider to take residents' concerns seriously, but that has not been my experience. I have been left feeling ignored and unsupported despite repeatedly raising issues and requesting updates.
Based on my experience, Clarion seems more focused on selling properties than providing ongoing support to the people who live in them. Unfortunately, I cannot recommend them.

I am extremely disappointed with Clarion's complaints process. I submitted a formal complaint a long time ago and I was told that someone would contact me within 10 days. That never happened.
A month later, I contacted them again , but I was completely ignored. I followed up once more, and once again there has been no response at all.

I tried to make an online complaint, and the complaint form demands that you put in your phone number. But the space doesn't let you write in it.
It's not just the one browser either. Then I tried to use the chat bot to tell them the problem with the online form, it tells you to look at the bottom right-hand corner, and it isn't even there.
Not only do you have to deal with their not even attending appointments, you can't even complain using the site because that doesn't function.
I know people say that in these cases it's usually more incompetence than conspiracy, but my interactions with this housing association really make it feel like it's designed to be bad. Always a bad day when having to deal with them.

The company says it prides itself on not making a profit, however i wonder if that due to it not making a profit they are not able to fund their services to the best of its ability.

We have a open dispute with clarion where there is a driveway between two properties, the neighbours have been nothing but troublesome since we moved in making it clear the driveway is theres and telling us we are not allowed on it.

We then asked the housing company at the time to let us know if this was the case and they said no the driveway is a shared space between the two houses and wrote a letter to us confirming this.

Last year the neighbours then began in October time becoming more rude and provocative and trying to start trouble including keeping our cat in their house and deliberately searching for him at night on one of the times they started an argument and we have clear footage of this and sent countless information and a complaint to clarion, to which we then found out that clarion sent a letter stating the drive is theirs, with no communication sent to us nor informing us and created these issues.

We then informed clarion that the letter exists regarding it being a shared driveway and their response was that because the letter is old it is no longer valid and awarded the driveway to next door

The letter we have also shows a clear split that the area is half and half and our fence line also runs down the middle of it.

they have been taking cat poo that is on their driveway and was flinging it against our wall, until we put a camera in and know that we are security cautious so decided to try and provoke us more and placed their green bin against our side of our fence on the drive instead of their side of the gate and now people can hop over our fence.

The women of the property is not in the best state of minds to which one point they washed the driveway and splashed all of the dirt on our path and up against our wall and started laughing about it.

The area is open planned to the street so cats keep coming down and pooing in the driveway to which there was a bit on what clarion has currently claimed is their side and they scooped this up and placed it on our side...

Clarion also told us that since the driveway is theirs and if we step on it they can call the police and have us arrested, which is seriously a uneducated response and feels like for some reason they are protecting next door.

the driveway is unsafe anyway as they cant drive and sometimes nearly crash into the wall of their house or come out of the driveway without checking and will one day hit someone.

When the housing officer came around to look at this she even suggested a fence should be put down the middle of it and even took photos of the design we suggested as she thought it was a good idea, however she then went off and we didnt hear for nearly 2-3 weeks and then we sent an email and got an email back 2 days after stating that the drive is theres and the path is ours without providing any credible documentation to show this, so sounds like it was not looked into much or they are being biased towards us.

When she took the photos she said she would look into this, however made it clear that next door would not be happy with this and wonder why someone who has not been sharing a space gets to make the decision and when the decision should be as affinity suggest that if he has been claiming it for x amount of years without letting us on it, then we should now get it for the exact same amount of time.

The driveway is also big enough for two vehicles and when the dad parks the car on the driveway and his daughter is out he will move his car outside into the unallocated parking area to save the daughter a space and will then put the car back on the driveway after, which makes it unfair for everyone else.

There are countless issues that has been raised and we asked for a internal complaints email, which they said they don't have one and everything has to go through the same team, which is crazy as in other words it sounds like the staff govern themselves.

We have been asking for a response and sent complaints since April 2026 and all we have had back is "we have forwarded your email to our administrative team" or something similar to that effect.

we have had no hot water now properly since april when we reported, our street gets trashed due to people dumping, dealing and the binstores doors are broken to bits allowing animals to bring all the waste out, the stores dont have lights so are pitch black at night, the doors should actually be fire doors and no cctv like other places.

I will be posting all documentation and failed service to the media / online after we exhaust the final complaint stage.

Wont hold my breath, If there is a complaints place at clarion or a CAS-4080957-J9W0J4 is the case number

Keep getting told we apologise for the frustration, someone will be in contact, but nothing

TRUSTPILOT REVIEW: JACQUELINE SIMS AND MARSHA – (aiders for destruction ) WARNING TO RESIDENTS, TENANTS AND VULNERABLE PEOPLE
Legal law suit
Jacqueline Sims and Marsha – Serious Concerns Regarding Alleged Illegal Eviction, Treatment of a Disabled Resident, Bullying, Retaliation and Failure of Duty of Care

⚠️ WARNING TO RESIDENTS, TENANTS AND VULNERABLE PEOPLE: PLEASE READ BEFORE TRUSTING THIS SERVICE ⚠️

I am writing this review to share my personal experience and serious concerns about the way my disabled family member has allegedly been treated by Jacqueline Sims and Marsha.

This situation has caused devastating distress, and I believe there have been serious failures in protecting the welfare, dignity, and safety of a vulnerable disabled person.

My concerns include an alleged illegal eviction, where my disabled family member was removed from his home and left without suitable accommodation or proper support. He was homeless for around five weeks, exposed to extreme stress, uncertainty, and hardship, while organisations appeared to pass responsibility between each other instead of ensuring his immediate safety.

During this time, we experienced what we believe was bullying, intimidation, disrespectful communication, verbal abuse, manipulation, and a lack of compassion. We felt ignored when raising serious concerns and felt that the focus was on defending decisions rather than protecting a vulnerable person.

We also have concerns that complaints and challenges were met with what appeared to be retaliatory actions, rather than support and understanding. Vulnerable residents should never feel punished for speaking up, requesting help, or challenging decisions that affect their home and wellbeing.

There were also serious concerns regarding the involvement of police and what we believe was an unlawful escalation of the situation, including concerns about an alleged wrongful arrest. These matters require proper investigation and accountability.

The council stating that he was not considered homeless meant he was unable to receive accommodation, despite him being without a secure home. This left a disabled person trapped between systems, with no organisation accepting full responsibility for his welfare.

The laws and duties we believe are relevant include:

• Protection from Eviction Act 1977 – protections against unlawful eviction and harassment of residential occupiers.
• Equality Act 2010 – protection from disability discrimination and the duty to make reasonable adjustments.
• Care Act 2014 – duties to promote wellbeing and safeguard adults with care and support needs.
• Housing Act 1996 – homelessness duties and responsibilities.
• Human Rights Act 1998 – protection of dignity, private life, and family life.

A housing provider’s responsibility should not end with policies and paperwork. It should involve compassion, safeguarding, communication, and protecting people who are vulnerable.

No disabled person should be left homeless, unheard, or made to feel like they do not matter.

This review reflects our personal experience, concerns, and the impact this situation has had. We believe these issues deserve a full and independent investigation.

Absolutely awful service, they have a duty of care and leave vulnerable people to fend for themselves. I have a serious health condition, that requires a shower and they haven’t fixed it for FIVE WEEKS now! Absolutely incompetent operatives who don’t know what they’re doing. It’s the blind leading the blind. If I could give zero stars I would’ve done. This is gross negligence and I’ll be reporting to my local MP and the Housing Ombudsman. Morally reprehensible!

Racist people around here racist area

One of the worst landlords out there. They clearly don't care about their residents. Illegal parking is ignored, antisocial behaviour is not taken seriously, and housing repairs are handled with an extremely slow service. You could be waiting for months and months with no reply or proper update.

They also seem to show very little care or consideration for people with disabilities. Absolutely shameful. Clarion should be doing much better. 👎

Yet more gas lighting from their regional tenancy team today, this time from a woman called Sue from their northern office on an unknown number.

This was about one of their tenants coming into our communal block with a dog and being aggressive towards neighbours and her on/off boyfriend, blaming PMS. It was so bad even the neighbours outside and their own workmen heard things being smashed up yet no one else would report it to them or the police, not even their own workers, I wonder why...

Even with this happening monthly since February, we still get the same response from the same team, we even sent them CCTV of the woman entering and leaving and the police reports but because we get messed about by the police they blame us for reporting it.

The incident was reported to the police as a public order offence yet Clarion classed it as an ASB even with the police report number stating it was a public order offence. I get told it's the housing officer who should be dealing with it and not their ASB team, and yet they forwarded it to the wrong team.

This is why their estates are so bad, happy to collect your rent money, happy to have drug users and dealers, fly-tippers, people who expose themselves and violent people move on to your estate and yet don't care when you report them causing trouble.

They are useless with ASB or anything relating to public order offences on their estates and don't care if you get attacked or threatened by someone or a dog on your own doorstep.

I can't wait for the Housing Ombudsman to figure this one out when someone is injured or even killed on our estate because of Clarions inactions. Can't wait for the lawsuits to start.

What makes it worse is what they have written below and the fact that I am disabled and they technically abused one of their tenants just to justify a report being sent to the wrong department.

I have had sewage in my garden, right next to my house for 6 weeks. Clarion are saying it is not down to them to clear because one of their contractors should have cleared it. Clarion are saying that the contractors are not replying to their emails. I have a disabled child who is not able to use the garden, I have made a complaint but I have been told that due to a large amount of complaints that they will not look at that for 4 weeks. Edited to add I have just heard back from my complaint and without visiting my property Clarion are telling me that there is no sewage in my garden. I really am not sure why they think anyone would lie about that! So I am no closer to getting the sewage cleared up from my garden.

If you can, avoid them like the plague.

We're not tenants, however our neighbour is. We've experienced multiple instances of serious antisocial and violent behaviour, including having a window shot in. Clarion have been miserable to deal with, and have only responded after weeks of chasing, often significantly past the deadlines they themselves set. My complaint was initially dealt with by an operator (Clarion have demanded I remove their name), who, after a month of chasing, responded.... missing out half of the ASB instances and confusing my mother with my (non-existent!) wife. I was told this would be her final response, and that I would have to chase someone else for more information, but I was told that they could not tell me who.

I would give 0 stars if possible.

have phoned clarion in the last 2weeks and have had 4 workmen come out as our shower is not working on as need replacing my husband phoned them yet again on friday and was told yes we will get somebody out we will call u back in 5mins 3 hours later my husband rung them again and told them again we have a disabled daughter and that is our only shower no bath to be told it will probably be Monday now we dont need another person to come look we need it replaced. Bet there enjoying there showers in this heat

Hollie was friendly, efficient, understood the problem and got it booked in immediately. Thanks