The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Understanding and appointment made when…
Understanding and appointment made when available
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning Lorraine - We're so glad to hear that we could accommodate your needs and schedule your appointment smoothly. Your positive feedback is truly appreciated! Kind regards, Kate.
Charlie dealt with my enquiry quickly…
Charlie dealt with my enquiry quickly and efficiently
August 13, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We are so pleased to hear that your enquiry was handled quickly and efficiently. Thank you for your positive feedback, we truly appreciate it! Kind regards, Kate.
Reply from Clarion Housing
Good morning Natalia - Thank you very much for taking the time to let us know that your live chat went so well - Kind regards, Kate.
Charlie was probative and actionable
Charlie was probative and actionable. He asked the right questions to get to the root cause.
August 13, 2026
Unprompted review
Reply from Clarion Housing
Good morning Yem - We're so pleased to hear that our team member was thorough and effective in understanding your needs. Thank you for your positive feedback! Kind regards, Kate.
Had live chat
Had live chat, Charlie extremely helpful and repair has been raised, thank you
August 13, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jacqueline - We're so pleased to hear that our team member was extremely helpful during your live chat and that your repair has been arranged. Thank you for your positive feedback! Kind regards, Kate.
Scolding hot shower repair.
Olushola was very helpful.
Booked my appointment for my repair without any problem.
Other than having to wait a month, which is by no means anything to do with the person talking to me.
August 12, 2026
Unprompted review
Reply from Clarion Housing
Good morning DIYer - We are so pleased to hear that our team member was very helpful in scheduling your repair appointment. We understand that waiting a month for service can be challenging, and we appreciate your patience. Your positive feedback is truly valued - Kind regards, Kate.
The chat response was fast and easy to…
The chat response was fast and easy to understand
August 12, 2026
Unprompted review
Reply from Clarion Housing
Good morning Mariam - We are so pleased to hear that our live chat service was fast and easy to understand for you. Thank you for sharing your positive feedback with us! Kind regards, Kate.
Reply from Clarion Housing
Good morning Leanne - Thank you for taking the time to leave a review. We are so pleased to hear that you found our team to be very helpful - Kind regards, Kate.
Had a blocked tap and called clarion…
Had a blocked tap and called clarion response at 9am, for a plumber by 9.30am Christopher knocked on the door, he fixed the blockage, changed the shower hose and head, and got everything working beautiful by 10am. You can't fault this guy, he's knows his stuff, because the plumber that came before him, couldn't fix it, and there were two of them.
I highly recommend Christopher especially, he's polite. professional, and very respectful to you and your home, as he wears plastic shoe covering to not dirty your floor
If i could give 10☆ i would!!
Great service, thanks Christopher and clarion response for getting us out a plumber and sorting out the problem!!
August 11, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We are so pleased to hear about your positive experience with our service. It's wonderful to know that we were able to resolve your blocked tap issue quickly and efficiently. We always aim to provide professional and respectful service, and we are glad that our efforts, including wearing shoe coverings, made a difference. Your kind words are greatly appreciated, and we thank you for taking the time to share your feedback - Kind regards, Kate.
This housing association rubbish
This housing association is not worth joining. If you are offered a home with Clarion Housing managing the property DO NOT AGREE & ACCEPT! Absolutely rubbish.
The back garden PVC door's latch broke inside and won't open. This whole summers heatwave my mother still suffering from hot flushes from menopause is suffering. My pensioner father has suffered too, he is a type1 diabetic and also suffers from high blood pressure. He usually sits in the garden to cool off, especially in the evening. But he has not been able to since 4th June 2026...it is now 10th August 2026, another heatwave week. A lot more electrics had to be used using fans meaning higher electric bills will be due in their pension age! Laundry has not been able to be pug out.
We have called countless times and there is no empathy, no push for the contractor to come and sort the door out. One contractor came and could not open the door, said someone else with more experience dealing with PVC doors needs to come and he went back reported it. Weeks pass and after calling again several times another contractor was sent and he also had no clue how to sort this issue out and again gone back to report.
Again my sister in law called in behalf of my parents but they did not listen to her nor did they ask to speak to my parents to give permission to her to talk for them. Sfter she enquired, and they hung up on her twice and left her on hold for ages. The women she spoke to "Jasmine" said the same thing other have said wait for a week and we will get back to you! Which never happened and again will not happen! Instead after all the conversation she said she will no longer speak to her as she is not living in this property! How ridiculous! I will now reported to UK Watchdog or someone else. Compensation for my parents electric being used needs to be given!
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jezz - We are truly sorry to hear about the significant distress and inconvenience your parents have experienced with the broken garden door, especially during the heatwave. We understand how frustrating it must be for them, and for you and your sister-in-law, to have this issue persist for so long without resolution. We deeply regret the lack of effective support and communication you have encountered. We will escalate this to our repairs team to investigate the delays, the multiple unsuccessful contractor visits, and the handling of your sister-in-law's calls. We are committed to finding a swift and appropriate resolution for your parents - Kind regards, Kate.
Reply from Clarion Housing
Good morning Carole - Thank you very much for the positive feedback - Kind regards, Kate.
Assistance with repair
John has assisted me with the status of the communal repair and kindly logged a new case to facilitate it. Hope they will turn up soon to fix it.
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Melissa - We are so glad to hear that our team was able to assist you with the communal repair and log a new case. We hope the repair will be completed to your satisfaction very soon - Kind regards, Kate.
I was speaking with Charlie and he was…
I was speaking with Charlie and he was very helpful and dealt with my request very quickly
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Katy - We're so pleased to hear that our team member was very helpful and efficiently handled your request. Thank you for your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning h-upson - We're so glad you found our service quick and easy. We appreciate your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning Paul - Thanks for letting us know that your live chat went so well - Kind regards, Kate.
Problem solved
John organised for a repair appointment for my issue and it ws a quick and easy process using the online chat. Thank you
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sarah - We're delighted to hear that our team member was able to assist you efficiently with your repair appointment through the online chat. We appreciate you sharing your positive experience with us! Kind regards, Kate.
I put in 5 repairs in June and to date…
I put in 5 repairs in June and to date only 1 has been completed! I looked on my account just now and it says the jobs have been done - *THEY MOST CERTAINLY HAVE NOT!*. I’m a disabled tenant, with carers, have lived in this house for 15 years, I pay my rent on time, don’t cause problems and love this house, the least you can do is be decent landlords. Shame on you.
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Cara - We are very concerned to learn about the issues with your repairs and the incorrect status updates. We understand your frustration and appreciate you bringing this to our attention. We are actively looking into this matter to ensure all outstanding repairs are completed promptly - Kind regards, Kate.
Advisor good ... Clarion horrible
The advisor was very clear with the limited information that they had. But the time and effort a vulnerable or disabled person has to work or push which can make us more ill is totally unfair when they have help for us sort of people
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Billie-Jo - We appreciate your feedback and understand your concerns about the challenges faced by vulnerable individuals. We are always working to improve our support systems - Kind regards, Kate.
Very helpful with what I need to been…
Very helpful with what I need to been done in the bath room
August 10, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jo - We're so glad we could help you with your bathroom needs! We appreciate your kind words - Kind regards, Kate.
Absolutely shocking customer service…
Absolutely shocking customer service from clarion. I cannot wait to leave them as a tenant. They are the worst housing association in the UK. All I am asking is for them to complete a simple process and it is taking so long. Staff are rude to me for chasing it up and I feel like they are being difficult on purpose. I would never recommend them to anyone. Appalling.
August 4, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sara - We are truly sorry to hear about your frustrating experience and the difficulties you've encountered. We understand your concerns regarding the process and the interactions with our staff. We are committed to improving our services and would appreciate the opportunity to look into this matter - Kind regards, Kate.
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