I had good experience with them before but lately I am very disappointed with them. Placed order on April 3rd, as of April 25, no delivery. I was told that it is a customs clearance delay caused by mi... See more
Company replied
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See what reviewers are saying
i was honestly quite skeptical as I’ve gotten scammed before on another contact lens site. I used the official app and had express shipping with fedex. It arrived on time and the i-dol euroring lens I... See more
Company replied
I am so impressed by their customer service they respond in such a timely manner and they're always so helpful. EOTD has amazing quality contacts and they recently made a rewards system, which I'm rea... See more
Company replied
I love these colored contacts! They look so pretty and natural, giving my eyes a beautiful, enhanced look without being too dramatic. They’re also super comfortable to wear. The only downside was wa... See more
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Never Again.
TERRIBLE SERVICE. DO NOT ORDER FROM THIS SITE. It was my first time placing an order and definitely my last. Initially, I placed an order as I've seen people talk about how fast the shipping is. I placed an order Feb 26th, with the expected delivery to be March 04 at the latest. Upon shipment, they sent me a tracking # that didn't even update for days, so I requested a new one. The new one worked up until March 14, it stated it was "delivered," but there was no package left in my mailbox or residence. Seems like many others are having this issue on trustpilot reviews. Do yourself a favor and save your money instead of being scammed.
March 14, 2024
Unprompted review
Reply from Myeotd
Thank you for sharing your feedback. We apologize for any inconvenience caused and hope to restore your confidence in our service.
We appreciate you taking the time to share your experience and understand the importance of timely communication regarding the shipping and delivery process. We regret that we fell short of your expectations.
To provide some clarification, our standard processing time is 1-5 business days, and shipping typically takes 4-10 business days. Your order was received on February 27 and processed by the next day, February 25. As one of the items in your order was awaiting restock, your order was shipped on March 4 within the scheduled advertised (kindly note that March 1st is a holiday in Korea, no orders are processed during this period).
While we use reliable carriers like USPS, we do not influence their operational timelines nor can prevent delays once packages have been shipped.
Your package was delivered on March 18, within our 10 business days shipping timeline, and was successfully delivered to the correct address with proof of signed delivery to an individual. We take delivery matters seriously and have provided immediate solutions if the package cannot be located.
We are committed to resolving this matter and apologize for any inconvenience. We appreciate your understanding and patience as we work to provide a satisfactory resolution.
They don’t working,,,,,delivery too late!!!!!!!!
The standard delivery on the EOTD site is 4-10 days, so I bought it in advance for my party.
I haven't received it yet.
When I requested to customer service about it after the expected date last time, I received the tracking number.
At that time, I sent them an e-mail more than 3 times, but they didn't reply for more than 2 days, and they replied to me late.
When I tracked to the # they gave me, they generated labels on the date they answered my request. It's too late!!!
Why didn't you do anything over time?
I'm so angry and disappointed with EOTD.
The eotd order experience is the worst.
It's my first order, but I don't want to buy it in the future because of this one.
You guys broke your promises and you're should to reparation me because you cause harm to me.
December 24, 2023
Reply from Myeotd
We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration or inconvenience caused by the delay in receiving your order. We understand the importance of timely deliveries, especially for special occasions like your party, and we regret that we fell short of your expectations.
We'd like to provide some clarification to ensure a better understanding of our order processing and shipping procedures. Our standard shipping time is 4-10 business days, while our processing time typically ranges from 1-3 business days. It's important to note that these are separate phases of the order fulfillment process that are stated on our website. Upon investigating your case, we found that your order was processed within our stated timeframe. We use reliable carriers like USPS for deliveries, and unfortunately, we do not have direct control over their operational timelines.
Regarding your inquiries to customer service, we sincerely apologize for any delay in our responses. We received your email on January 4th and responded within 24 hours on January 5th. We understand the importance of timely communication and regret any inconvenience caused during this period. Please bear in mind that there might be a time difference, as our team is located in a different country.
As of now, your package is on its way to you. In our recent email to you, we have also proposed possible solutions and sought clarification on the details of your order. We are committed to resolving this matter to your satisfaction and appreciate your patience.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Best regards,
Reply from Myeotd
Thank you for sharing your feedback. We understand cost is an important factor, and we appreciate your perspective. While we may be priced differently, we take pride in offering a wide range of styles and colors to cater to diverse preferences. We invite you to explore our collection, and we're confident you'll find unique options that suit your taste. Additionally we try to offer discounts and sales when we can.
Should you have any specific preferences or questions, feel free to reach out. We value your input and are committed to providing quality and variety.
VERY SWEET SELLER & FAST SHIPPING!
At first I though they weren’t reliable but I’ve changed my mind after I’ve placed 3 orders and all of them arrived in less than or exactly a week. I love the lenses and I’m looking forward to buy more with them. They also let me exchange products in the order before shipping when I changed my mind so that’s a big plus :) very sweet sellers definitely recommend
January 3, 2024
Unprompted review
Reply from Myeotd
We appreciate your detailed feedback and apologize for any inconvenience. Your order #60524 was swiftly shipped on the 5th, the day after your order on the 4th. Due to Christmas and New Year's, businesses were closed, causing a brief delay in communication. We sent an email about your shipment, but it may have ended up in your spam folder. We also sent another email and appreciate your patience. In the future, please email us directly for faster assistance.
Regarding the prescription, we understand your concern. You could have uploaded a picture of any previous lens subscription box you have, and we would gladly assist. We're dedicated to helping our customers and want to clarify that we are not a scam. We apologize if there was any miscommunication.We understand your frustrations and we kindly ask customers to check our policies regarding prescriptions and their location to avoid any mishap.
If you reached out on Instagram, we appreciate it, but for a quicker response, emailing is recommended. Unfortunately, we may not be available during weekends due to time differences.
Thank you for your understanding, and we are here to help.
Best regards,
Worst customer service ever
Worst customer service ever. The website design is good but the mobile app design is so bad. On the website before you add to cart you have to select power and they will prompt you to if you didn’t which is what I did and when I was about to check out, there was a pop up message asking me to download their app for free delivery so I did , but it slipped my mind that I had to select a power cause I browsed a lot and knew what I want already and the app auto selected for me 0.00 after I press add to cart. Told the customer service about it and they said they won’t do anything about it
Edit to response :
Why are you making it seem like it was my fault when you guys informed me after the package was in transit back to KOREA and not when it was stucked in customs. Usually when I use a alias it still gets through so it sounds like a you problem. On your mobile app, there’s not even a option that says SELECT YOUR POWER, it just shows 0.00 and the Color is similar to the background which blended right in and why is it that your website will prompt you to select the power of the lens before adding to your cart when your mobile app just auto selects 0.00 without prompting, what a terrible mobile design you have. Multiple instances to tell you? Usually people check address only and you shipped my package so fast what do you mean multiple occasion LOL. Please stop recommending people to download your terrible app when it has such a bad design
October 25, 2023
Reply from Myeotd
We would like to extend our sincere apologies for the inconvenience you have experienced with your recent order and for any frustration this may have caused. We appreciate your feedback and value your time in sharing your concerns with us.
First and foremost, we would like to provide some context regarding the order and clarify the situation:
Your initial order was placed through our mobile app, and you received an email notifying you that you had 6 hours to make any necessary changes to your order. This was intended to ensure that you received the correct product and that there were no issues with the shipping details.
Unfortunately, due to an alias used for the recipient's name, the package was unable to clear customs in your country, despite DHL and us trying to inform you of the situation, there was no action taken on your part and the package was ultimately returned to us.
You explained that you did not receive any notice from DHL and that when we informed you, it was already too late. We offered to resend the package with the correct name at no additional cost to you, and this was done promptly (we also covered for all the additional fee incurred).
The replacement package triggered a new email asking you to verify the order options, but at this point, you still didn't inform us that there was an issue with your product selection.
Upon receiving the second package, you realized that there was a problem with the power selection. However, as a policy, we do not accept returns for hygienic reasons to ensure the safety of our products.
Our standard practice is to resend products free of charge if they are defective or if we made an error in the shipment. In cases where it's a customer's mistake or preference issue, we kindly request that the customer re-orders the correct product.
We understand your concern about the mobile app design, and we apologize for any confusion it may have caused but we never had any complaints. We consider that the responsibility for selecting the correct power lies with the customer when ordering contact lenses online, as prescription details vary and we cannot assume the correct prescription without your input. There we also several notices and occasions for you to ask us to change the option before shipment.
We truly value your business and hope you will consider reordering with us, ensuring that the prescription details are selected accurately. If you encounter any difficulties during the process, please do not hesitate to reach out to our customer service team for assistance. We are here to help you every step of the way.
Once again, we apologize for the inconvenience you experienced, and we appreciate your understanding of our policies.
so far so good
August 25, 2023
Amazing and feels invisible!
July 25, 2023
Stay away it’s scam
*update*
It’s being almost a month, I still have no tracking or any valid updates of my order. I emailed them dozens times requesting order cancellation and got zero response. Finally when they replied, they claim items from my order were out of stock when my order was “on hold” and instead of refunding they provided me a $30 discount code for next purchase. The items worth almost $50. At this point I’m ready to report scam to FTC and hopefully my review will help you before you place an order with them.
Customer service is really beyond horrible, there was no updates for days and after contacting them they told me one of my items was out of stock, they offered no price match, play dumb, it’s being more than a week since I paid and I still have no tracking no updates of my order. It’s a scam and stay away from this site if you can.
June 25, 2023
Reply from Myeotd
Hello,
Our CS team has contacted you.
We are so sorry for all the inconvenience.
We will make sure until the very end, that you get all you products.
We will do our best to better our services.
Thank you.
Delayed Shipping and Poor Customer Service Experience
UPDATE
(6/21)
Prompt response to my review, good quality item, shipping not particularly fast, customer service could improve, overall would recommend.
*************
Ordered item a week ago, no shipping updates or customer service response received. Feeling anxious and regretting decision to shop with them.
June 7, 2023
Unprompted review
Reply from Myeotd
Hello DK, we sincerely apologize that you were not able to receive any updates. Please send us an email at info@myeotd.com once again and we will assist you immediately. Once again, we apologize about the inconvenience.
You guys wrote the wrong address on the…
You guys wrote the wrong address on the package and took three days late to ship my contacts. I never received my package and said it’s being shipped back to the sender. I’m a influencer and a royal customer as well and I find this very unprofessional as a international business because I paid with my own money.
May 27, 2023
Reply from Myeotd
Hello,
We are so sorry this happened to your order.
Please make sure to contact us at info@myeotd.com and we will make sure we make a new order with the correct address for you.
Let us know if there is anything else we can help you with.
Thank you.
More than a week to ship and still waiting rn
I’m in USA! I ordered some contacts on may 25th! We’re june 2nd and products have still not shipped yet! Really wanted to try a new website but I’ll pass on this one. I won’t ask a cancellation yet but I’m very tempted…
May 26, 2023
Reply from Myeotd
Hello,
Thank you for choosing us as your shopping options.
We deeply apologize for such inconvenience.
Please contact us at info@myeotd.com with your order number.
We'll do our best to proceed with any needed refund or replacements after looking at your order.
Thank you.
I am super impressed
I am super impressed. My contact lens order for some reason got turned around and sent back to them, probably in customs. I contacted them and they got back to me right away and have resolved the problem to my satisfaction. I was surprised how quickly they responded to all my emails. Definitely will buy from them again as I have experienced their great customer service and know they are trustworthy.
May 9, 2023
Unprompted review
Reply from Myeotd
Hello,
Thank you for you in-depth review.
We apologize for the inconvenience caused. We'll always try to better our products and services for the best experience.
Thank you.
My item has not been delivered yet
April 25, 2023
Reply from Myeotd
Hello,
Thank you for shopping with us.
We'll go over your order to see what has happened to it.
Please contact us at info@myeotd.com if you have any inquiries.
Thank you.
Shipped really fast!
March 26, 2023
Reply from Myeotd
Hello!
Thank you for your review.
We're so glad you like our services.
We'll keep doing our best to provide the better services.
Thank you!
recommend
company’s always fast with delivery and professional. it’s kind of a pain to try to meet the free delivery limit of $75 each time, but this site has the best options and most reasonable prices.
March 23, 2023
Reply from Myeotd
Hello,
We're so glad you liked our products and services.
We'll do our best to always find the best products and find other shipping alternatives in the future!
We appreciate your review!
Reply from Myeotd
Hello,
We're so happy you were satisfied with our services.
We'll make sure to do our best to keep the quality you like.
Thank you for your review!
One of the best lens sellers!
I love ordering contacts through myeotd. The way their website is designed and how you can filter your search with a lot of options is something a lot of contact websites lack. Their customer service is VERY good, since they are located in korea they always responded to my mails around 1 am (germany time). I once had a problem with my lenses and they did not hesitate to either send me a new pair for free or give my money back. I asked for a new pair and sadly the contacts just didnt seem to fit my eye, when I contacted them again they were willing to send lens solution on my next order as an apology even tho that wasn‘t needed at all! The only thing is that I wish they had a normal delivery option instead of express since I have to pay custom fees for express but that is obviously not their fault, the contacts arrive very fast (around 3 days) and that‘s a great thing! id be willing to wait tho if there was a normal shipping method aswell! Overall they are very great and I‘d definitely recommend them
March 21, 2023
Unprompted review
Reply from Myeotd
Hello,
Thank you for your detailed review!
We are so glad you liked our products and services.
We'll make sure to do our best to improve our services and search for non-express, cheapear options.
Thank you!
I love the brand and colors available!
February 8, 2023
Reply from Myeotd
Hello,
Thank you for shopping with us and for your amazing review.
We'll do our best to keep providing the best brand and products!
Thank you.
love them
they are very comfortable and show up very well, i have dark brown and i got 2 light brown contacts
January 31, 2023
Reply from Myeotd
Hello,
Thank you for shopping with us.
We are so glad you liked our products.
We'll do our best to keep finding the best products for you!
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